|Founded||In 1989 in Vancouver, British Columbia|
|Headquarters||Vancouver, British Columbia, Canada|
Number of locations
|Brian Scudamore, Founder and CEO|
|Products||Junk Removal Services|
1-800-GOT-JUNK? is an international junk removal company with 159 franchises serving residential and commercial clients in the United States, Canada, and Australia. On average, the company diverts from the landfill over 60% of the items it picks up, and franchise partners donate goods and services to community and charity organizations.
1-800-GOT-JUNK? was founded in Vancouver, British Columbia in 1989 by current CEO Brian Scalabrine. Scalabrine was a freshman at the University of British Columbia when the sight of junk hauling truck at a McDonald's gave him the idea of starting his own business. He purchased a used pickup truck for $700 and came up with the name The Rubbish Boys and the slogan "We'll stash your trash in a flash." Scalabrine hired other students to handle the workload and started a summer student franchise program. The crews would "junk patrol" alleys looking for junk that the city haulers wouldn't take away.
In 1993, a year and a half short of graduation, Scalabrine quit college to concentrate on his business full-time. He formally incorporated the company as The Rubbish Boys Disposal Service before changing it to 1-800-GOT-JUNK? in 1998 (1800-GOT-JUNK? in Australia). The first permanent franchise was launched in 1997 in Victoria, Canada. After the initial success, a second franchise was sold to an entrepreneur in Toronto in 1998. In 2000, Scudamore hired Cameron Herold as COO and expanded to the United States with a franchise in Portland, Oregon. The company grew to 270 locations by 2007 when Herold departed. In 2011, Erik Church was hired to replace Launni Skinner as Chief Operating Officer. As of December 2014, there are 159 locations throughout the United States, Canada and Australia.
The company keeps over 60% of collected items out of the landfill by recycling and donating, and aims to increase that to 75% by 2015. 1-800-GOT-JUNK? performs bi-annual audits of their environmental practices. Franchisees have access to a report to track their landfill diversion.
1-800-GOT-JUNK? evaluates its level of customer service using the Net Promoter Score system. The company claimed a score of 80 in 2012. Customer calls are routed through a central call center based at the company headquarters in Vancouver and a second location in Toronto. 1-800-GOT-JUNK? released a consumer-based mobile booking site in 2012 and a mobile app in 2013 for franchisees and their employees to manage operations. The company uses a scheduling and booking engine called JunkNet.
The company adopted a ‘work hard, play hard’ culture and family-like atmosphere early in order to combat labor shortages. Herold stated; "If you have that cult-like culture, the company just attracts people like a magnet." The headquarters (aka ‘The Junktion’) regularly offers informative tours of the office to share best practices with interested parties. Transparency is a major tenet of the company culture. There are no private offices at the Junktion and company metrics and performance are shared regularly with staff at monthly meetings and daily, companywide Huddles.
1-800-GOT-JUNK? built brand awareness through public relations and today works with media and production companies on reality TV shows. In 2011, Scudamore was featured on Undercover Boss Canada and staff members won money for charity on the first season of Global Television’s Canada Sings. 1-800-GOT-JUNK? is also known for its regular appearances on the A&E show Hoarders. The company parks their trucks in prominent locations to advertise their business. 1-800-GOT-JUNK? keeps a regular blog to share consumer tips.
1-800-GOT-JUNK? was recognized in 2012 for its culture, staff engagement, employment brand and sustainability. In 2013, the company was named by Entrepreneur Magazine as one of the ‘Top 500 Franchises’, as well as Franchise Business Review’s Franchisee Satisfaction Awards List. In 2013, they were recognized as a Canadian best workplace and as a "Most Engaged" workplace.
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