8x8

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This article is about a company. For an automotive technology, see eight-wheel drive.
8x8, Inc.
Type Public
Traded as NASDAQEGHT
Industry Cloud-based Business Communications Services
Headquarters San Jose, CA, USA
Key people CEO: Vik Verma
Products Business VoIP Phone Service
Unified Communications
Hosted Contact Centers
Employees 400
Website 8x8.com

8x8 Inc. is a United States communications technology company, one of the largest VoIP service providers in the country. 8x8, Inc. offers cloud-based voice, video and mobile unified communications solutions for small to medium-sized business and distributed enterprise customers.

Products[edit]

  • 8x8 Virtual Office: Business VoIP phone service that comes with voicemail, auto attendant, conference bridge, Outlook integration.
  • 8x8 Virtual Office Pro: Unified communications bundle that includes business VoIP phone service, Internet faxing, call recording, and web conferencing
  • 8x8 Virtual Office Enterprise: Business VoIP phone service for companies with over 1,000 extensions
  • 8x8 Virtual Office Mobile: Extends Virtual Office phone service to iOS and Android devices
  • 8x8 Virtual Meeting: Web conferencing with video, call recording, and content sharing
  • 8x8 Virtual Contact Center: Hosted call center
  • 8x8 Cloud Computing Services: Highly available, on-demand IaaS and DaaS solutions delivered on enterprise-class VCE VBlock infrastructure

History[edit]

8x8 was founded in 1987 by Dr. Chi-Shin Wang and Dr. Y.W. Sing as Integrated Information Technology, Inc., or IIT. The name was changed in the early 1990s.

The founders were both formerly of Weitek.[1] They began IIT as a fabless vendor of semiconductor products for the math coprocessor and graphics chipset markets.[2] The company produced x87 floating point coprocessor and graphics accelerator chips for the personal computer market during the late 1980s and early 1990s. The floating coprocessors were produced for the 286, 386 and 486 generations of microprocessors.

In 1992 the company began shipping a lossless data compression product called Xtradrive.

In the early 1990s IIT began producing chips, software and other technologies for the videoconferencing market. Frustrated by the high prices and low volumes of these videoconferencing systems, the company changed its name to 8x8 and began marketing its own set-top videoconferencing systems for consumers under the ViaTV brand. 8x8 went public on the NASDAQ market in 1997, trading under the ticker symbol EGHT.[3]

Soon after this[when?], 8x8 launched a family of Voice over IP (VoIP) chips and software that were sold to IP phone, IP/PSTN gateway and other manufacturers of VoIP equipment. The Company acquired two companies (Odisei[4] and U|Force[5]), to acquire network/server VoIP technologies, and began selling an end-to-end VoIP services technology solution to service providers in 1999.

In 2002, the company relaunched itself as a VoIP service provider under the Packet8 brand. In 2003, the Company launched its first consumer videophone services on the Packet8 network. In 2004, the company became the first VoIP service provider to offer replacement, E-911 services to its subscribers.[6] It also launched a suite of business services called Packet8 Virtual Office.

On 25 July 2002, 8x8, Inc. announced that its application for listing on the Nasdaq SmallCap Market has been approved. 8x8 retained its ticker symbol of EGHT, and began trading on the Nasdaq SmallCap Market on Friday, 26 July 2002.

On September 1, 2004, the company secured a spot on the shelves of Fry's stores and had finished a series of TV commercials featuring San Francisco 49ers players.[7]

In 2008, 8x8 was the second largest standalone U.S. VoIP service provider (behind Vonage) with more than 100,000 residential customers, and more than 10,000 businesses and enterprises who use the company's Virtual Office services for their business telecommunications needs. Since 2008 however, competition has caused a dramatic drop in 8x8's residential customer base. In 2009 and so far in 2010 8x8 has seen their residential customer base continue to erode, with the company currently having less than 60,000 residential customers.[citation needed]

The company continues to develop most of the software and technology used in its VoIP service offerings. 8x8 has been awarded more than 91 [8] U.S. patents related to communications technologies. In July 2013, 8x8 reported a customer base of more than 33,000 businesses.[9] 1 May 2010, 8x8 acquired Central Host, a California-based managed hosting company and began offering cloud-based hosting services.[10] On 20 June 2011, 8x8 announced the acquisition of Zerigo, a Colorado-based cloud services company and began offering cloud servers and managed DNS services.[11] On 15 September 2011, 8x8 acquired Contactual, a leading hosted contact center company.

Awards and Recognition[edit]

8x8 was named one of America's Best 100 Small Companies by Forbes with a ranking of #23 in October, 2013 [12]

8x8 was ranked #10 in the Forbes list "America's Best Small Companies: 20 Fast-Growing Tech Stars" in October, 2013 [13]

8x8 was named a market "leader" in Gartner's 2012 Magic Quadrant for Unified Communications as a Service (UCaaS) in North America [14]

8x8 was recognized as the Market Leader in Hosted IP Telephony in North America in Frost & Sullivan's 2012 & 2013 reports [15]

8x8 was named one of the top five Business VoIP Providers in North America by Infonetics Research for the 5th year in a row in May 2013[16]

8x8 was awarded the Unified Communications TMC Labs Innovation Award in 2013 [17]

8x8 was awarded the 2012 Unified Communications Product of the Year by TMC for its Virtual Office and Virtual Office Pro service offerings in September 2012

8x8 was named Polycom's Partner of the Year in February 2013 [18]

Competitors[edit]

  • Content Guru
  • MightyCall
  • Grasshopper
  • RingCentral
  • Phone.com

References[edit]

  1. ^ Daisy Chan, CNN Money, "Best New Gadgets", 1 December 2004
  2. ^ McClean, Bill. Profiles 1997: A Worldwide Survey of IC Manufacturers and Suppliers [1], retrieved 30 July 2008
  3. ^ "FORM 10-K". United States SECURITIES AND EXCHANGE COMMISSION. 2007. Retrieved 21 January 2009. 
  4. ^ "8x8 Completes Acquisition of IP Telephony Software Developer". Business Wire. 25 May 1999. Retrieved 21 January 2009. 
  5. ^ "NETERGY NETWORKS TO ACQUIRE UFORCE". Securities Exchange Commission. 23 May 2000. Retrieved 21 January 2009. 
  6. ^ "8x8 Signs Agreement With TCS to Provide E911 Capabilities for All Packet8 Subscribers" (Press release). PR Newswire. 11 October 2005. Retrieved 21 January 2008. 
  7. ^ "FACE-TO-FACE VOIP COMING SOON;8X8 TO OFFER VIDEOPHONES IN BAY AREA". 
  8. ^ "8x8 Issued New Communications Patent by U.S. Patent and Trademark Office" (Press release). 
  9. ^ "8x8, Inc. Announces Financial Results for First Quarter Fiscal 2014" (Press release). July 24, 2013. 
  10. ^ "8x8 Announces Acquisition of Central Host, Inc." (Press release). GlobeNewswire. 6 May 2010. Archived from the original on 11 June 2010. Retrieved 7 June 2010. 
  11. ^ "8x8 Acquires Zerigo to Broaden Portfolio of Cloud Hosting Services" (Press release). GlobeNewswire. 20 June 2011. Retrieved 20 June 2011. 
  12. ^ "America's Best Small Companies". Forbes. October 9, 2013. 
  13. ^ Colao, J.J. (October 9, 2013). "America's Best Small Companies: 20 Top Names In Tech". Forbes. 
  14. ^ "8x8 Named a Market ‘Leader' in the Magic Quadrant for Unified Communications as a Service (UCaaS) in North America". November 26, 2012. 
  15. ^ "Frost & Sullivan Names 8x8 the #1 Provider of Hosted IP Telephony". July 11, 2012. 
  16. ^ "Infonetics Scorecard ranks Comcast, Verizon, 8x8, XO top N. American business VoIP providers; IP connectivity becoming commodity". May 14, 2013. 
  17. ^ "8x8 Awarded 2013 Unified Communications TMC Labs Innovation Award". May 1, 2013. 
  18. ^ "8x8 Named Polycom Partner of the Year". February 12, 2013. 

External links[edit]