Andrews & Arnold

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Coordinates: 51°24′54.932″N 0°45′55.299″W / 51.41525889°N 0.76536083°W / 51.41525889; -0.76536083

Andrews & Arnold Ltd
Type Limited
Industry Internet
Founded (1997)
Headquarters Bracknell, England
Key people Adrian Kennard (Managing Director)
Products Internet Services
Website http://www.aa.net.uk

Andrews & Arnold Ltd (also known as AAISP) is an Internet service provider based in Bracknell in the United Kingdom founded in 1997 and launched in 1998,[1] primarily serving businesses and "technical" home users.[2]

In 2009 the company was judged the best niche provider in the Thinkbroadband Customer Service Awards, based on customer ratings and again in 2010.[3][4]

The company's owner, Adrian Kennard (RevK), stated in a blog post that as of October 2010 the company is "XKCD/806" compliant, referring to XKCD comic number 806. This means that technical support callers who say the code word "shibboleet" will be transferred to a technical support representative who knows at least two programming languages, and presumably can offer more useful advice than a standard tech support script.[5][6]

Andrews & Arnold is one of the rare ISPs in the United Kingdom to provide IPv6 to home customers, for free.[7]

Andrews & Arnold are strong advocates of not censoring Internet connections.[8] This attitude has been referred to in the House of Lords as justification for stronger censorship regulations.[9] Adrian Kennard has several blog postings discussing why Internet censorship as discussed in the UK is not workable, providing background for AAISP's decision.[10]

Products[edit]

Andrews & Arnold have a number of product areas:

  • Leased Lines
    • Ethernet (2 Mbit/s - 1 Gbit/s)
  • Voice
    • PSTN lines (For use with Broadband)
    • SIP Trunking
    • VOIP - Broadband Voice
    • SIP2SIM - Makes your mobile a SIP endpoint
  • Hardware
    • FireBrick Ethernet routers

References[edit]

  1. ^ "Andrews & Arnold Ltd - About us". Aaisp.com. Retrieved 2012-06-30. 
  2. ^ "Andrews & Arnold Ltd - Broadband information". Aaisp.net.uk. Retrieved 2012-06-30. 
  3. ^ "The UK's largest independent Broadband / ADSL troubleshooting website (incorporating news, reviews and comparisons)". thinkbroadband. Retrieved 2012-06-30. 
  4. ^ "O2 and AAISP Top UK Broadband ISP Customer Service Awards 2009 − ISPreview UK News". Ispreview.co.uk. 2009-12-27. Retrieved 2012-06-30. 
  5. ^ "Tech Support". xkcd. 2010-10-15. Retrieved 2011-12-24. 
  6. ^ "XKCD/806 compliance". 15 October 2010. Retrieved 24 December 2011. 
  7. ^ "IPv6". Retrieved 2013-10-07. 
  8. ^ "Censorship views". Retrieved 2014-01-29. 
  9. ^ "Children and Families Bill — Report (4th Day)". Retrieved 2014-01-29. 
  10. ^ "RevK's rants: CENSORSHIP". Retrieved 2014-01-29.