APAC Customer Services

From Wikipedia, the free encyclopedia
Jump to: navigation, search
For other uses, see APAC (disambiguation).
APAC Customer Services
Industry Business Services
Founded 1973
Headquarters Bannockburn, Illinois, United States
Key people
James P. McGrath (President)
Website www.apaccustomerservices.com

APAC Customer Services provides customer care outsourcing with business process outsourcing (BPO) services. The company operates out of 17 office locations: United States, Philippines, Dominican Republic, Uruguay and Panama along with select US-based, atHome locations.


APAC was founded in 1973 by entrepreneur college student Ted Schwartz.[1] The company began as a one-telephone media advertising and sales operation that has since grown into a $326 million-dollar corporation based in Bannockburn, Illinois. It employs more than 13,000 workers to serve large global corporations in the health care, financial services, technology, communications, business logistics, and travel and hospitality industries.

Continued growth resulted in APAC opening three additional centers in the Philippines between 2006 and 2010, bringing its total number of off-shore centers to four. In 2009, APAC opened its first near-shore center located in the Dominican Republic. The company opened a facility in Uruguay[2] in 2011. APAC is also expanding domestically, most notably with Green Bay, Wisconsin hiring 250 workers[3] in early 2011.

In 2012, NCO and APAC Customer Services merged to form Expert Global Solutions.[4]


External links[edit]