||It has been suggested that Administrative assistants be merged into this article. (Discuss) Proposed since August 2014.|
Kinds of administrative assistants
The term "administrative assistant" can be a formal title, or it can be a general description of an employee's function in an office. Depending on the kind of work a person does, there are many variations of job descriptions that fall under this role:
- Employees with the title of Administrative Assistant generally provide support to specific departments or teams in a company, such as Human Resources, Accounting, Development, Sales and Marketing or Information Technology (see IT assistant). In small companies, a single "admin" can potentially provide support for everyone in the office.
- Secretaries or Executive Assistants provide support to individual (usually high-ranking) company executives or small groups of executives. Their responsibilities often include handling more private or sensitive corporate and personal information than other employees.
- The main job of a Receptionist is to answer the telephone and take messages for an office or a department, and also to greet visitors to the office.
- Project Assistants provide support to specific projects in a company (e.g. activities that have a defined goal and end-point).
- Personal Assistants provide support for a specific individual, and their responsibilities often include taking care of non-office related tasks, such as running personal errands.
- Clerks often provide office support that is confined to one or two specific tasks, such as filing or data entry.
- Accounting Assistants provide support to a company's finance, Accounts Payable and Accounts Receivable departments. Employees in these positions tend to have more specialized knowledge of accounting and finance.
- Production Assistants provide support for people and groups in film and television production.
Duties of administrative assistants
- Excellent customer service skills
- Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage
- Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices
- Coordinating between departments and operating units in resolving day-to-day administrative and operational problems
- Scheduling and coordinating meetings, interviews, events and other similar activities
- Sending out and receiving mail and packages
- Preparing business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
- Data entry using 10-key keypad
- Sending faxes
- Managing files
- Address all employees concerns in accordance with company policies and government regulations
- Research and the identification of key data sources
- Prepare and distribute payroll for staff
- Performing multifaceted general office support
- Preparing meeting minutes, meeting notes and internal support materials.
- Sending and receiving forms for the company
- All day-to-day operation matters
Employers look for workers with knowledge, combination of skills, personal traits, and attitudes. They include:
- Strong work ethic
- Problem-solving and critical thinking skills
- Technical skills
- Interpersonal skills
- Communication skills
- Customer focus
- Teamwork and collaboration skills
- "Administrative Assistant Job Information | National Careers Service". Nationalcareersservice.direct.gov.uk. 2012-01-27. Retrieved 2013-12-08.
- "Find Jobs on CareerBuilder.com". Msn.careerbuilder.com. 2010-12-13. Retrieved 2013-12-08.
- "How to Interview: Administrative Assistant | Monster.com". Hiring.monster.com. 2013-09-30. Retrieved 2013-12-08.
- "Secretaries and Administrative Assistants : Occupational Outlook Handbook : U.S. Bureau of Labor Statistics". Bls.gov. 2012-03-29. Retrieved 2013-12-08.
- The Administrative Professional Fulton-Calkins Rankin Shumack