Allegiance (company)

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Allegiance Software, Inc
Private
Industry (VoC) and (EFM) Technology
Founded 2005
Headquarters South Jordan, Utah Flag of the United States.svg
Key people
Carine Clark, CEO
Adam Edmunds, Founder
Website http://www.allegiance.com/

Allegiance Software, Inc is a voice of customer (VoC) and enterprise feedback management (EFM) technology platform that lets organizations collect and analyze consumer data in real time.[1][2][3] The company is recognized for providing large companies and government agencies with a range of big data mining tools, and it is listed as one of the GSA’s approved vendors.[3][4] Allegiance’s clients include SAP, VMware, Citi, AeroMexico, Nalco, Ameriprise, and Dell, and it has been ranked as one of Inc. magazine’s fastest-growing companies.[2][5]

The company is headquartered in South Jordan, UT.[6][7]

History[edit]

Allegiance was founded in 2005 when the ethics compliance firm SilentWhistle merged with Allegiance Technologies (founded in 2000),[8] a provider of online feedback tools.[5] Adam Edmunds founded the company to provide organizations with more advanced tools for analyzing customer data in real time.[7][9]

In 2009, Allegiance acquired Inquisite, a provider of online survey software.[5] In 2012, the company raised $12 million in a Series B round of venture financing, which included investors El Dorado Ventures, Rembrandt Venture Partners, and Allegis Capital.[1][10]

In December 2012, Allegiance announced its appointment of Carine Clark as President and CEO. Formerly SVP and CMO for Symantec, Clark has a long career of building successful software companies.[11][12][13]

Products[edit]

Allegiance provides large organizations with tools for collecting and analyzing customer feedback and translating it into business insights in real-time.[1][9][10] The company’s flagship product, the Engage platform, is a feedback management platform that generates “Customer Intelligence” by drawing insights from multiple channels a client organization uses to connect with customers.[5][14] The Engage platform is used by several organizations with large customer feedback databases, including JetBlue and AT&T.[5][7]

The company provides several other products and services, including text analytics, survey engines, online feedback forms, and social media feedback.[4][14]

Awards and recognition[edit]

Allegiance claims to have won or been nominated for several awards, including:[5][15]

  • Ranked as a 2013 Service leader by CRM Magazine
  • Won the TMC Innovation Labs award for the Allegiance Spotlight platform in 2012
  • Won the Communications Solutions Product of the Year award for the Engage platform in 2011
  • CEO Adam Edmunds was selected as a finalist for the Ernst & Young Entrepreneur of the Year in 2010
  • Ranked as one of Inc. magazine’s fastest-growing companies in 2009
  • Won the Communications Solutions Product of the Year award in 2009

References[edit]

  1. ^ a b c Leena Rao (June 23, 2011). "Allegiance Raises $12 Million For Customer Feedback Platform". Tech Crunch. Retrieved 25 June 2013. 
  2. ^ a b "Allegiance:Company Profile". Inc. Retrieved 25 June 2013. 
  3. ^ a b Kerry Bodine (December 28, 2012). "http://blogs.forrester.com/kerry_bodine/12-12-28-the_danger_of_big_data". Forrester Blogs. Retrieved 25 June 2013. 
  4. ^ a b Judith Aquino. "Listening to the Voice of the Constituent". Destination Crm. Retrieved 25 June 2013. 
  5. ^ a b c d e f "About Allegiance". Retrieved 25 June 2013. 
  6. ^ "Leadership Team". Retrieved 25 June 2013. 
  7. ^ a b c Tom Harvey (August 11, 2012). "Allegiance helps build loyalty with customers". The Salt Lake Tribune. Retrieved 25 June 2013. 
  8. ^ http://www.indeed.com/cmp/Allegiance-Technologies,-Inc.
  9. ^ a b Leonard Klie. "Listening to the Voice of the Customer". Destination Crm. Retrieved 25 June 2013. 
  10. ^ a b "Allegiance raises $12 million in funding". The Salt Lake Tribune. June 23,201. Retrieved 25 June 2013.  Check date values in: |date= (help)
  11. ^ "Allegiance’s founder, Adam Edmunds remains involved as a member of the board of directors and leads the company’s expanding partner and business development initiatives.". 
  12. ^ http://www.sltrib.com/sltrib/money/55399825-79/allegiance-clark-edmunds-carine.html.csp
  13. ^ http://www.utahbusiness.com/articles/view/carine_clark_serving_customers_and_empowering_emp
  14. ^ a b "The Engage Platform". Retrieved 25 June 2013. 
  15. ^ "Awards & Recognitions". Retrieved 25 June 2013. 

External links[edit]

See also[edit]