Appointment scheduling software
From Wikipedia, the free encyclopedia
Customer Appointment Management scheduling software allows businesses and professionals to manage appointment scheduling.
Web-based appointment scheduling software allows professionals to put their schedules online, and customers to book their own appointments. This facilitates appointment management over the web: customers can access their usual professionals' schedules 24/7/365 and make appointments online through the Internet.
Different pricing models exist for web based software. Some require a monthly fee, others sell a one time license and others are entirely free to use (either hosted or as a down loadable program). Some systems also use SMS and voice messages to remind customers of the appointments they have booked online.
Online appointment scheduler could be web-service or stand alone application on your server.
[edit] Customer Appointment Management Software
Customer Appointment Management (CAM) is a type of appointment scheduling software targeted towards companies with large mobile workforces that automatically routes and schedules in-home service appointment arrivals. The software is delivered to businesses over the Internet using the software as a service model.
CAM software is powered by proprietary algorithms that learn mobile employees’ work patterns to accurately predict a service technician’s Time Of Arrival and narrow a customer’s wait window to 60 minutes.
CAM software applications are browser-based systems and provide scalability and flexibility, eliminate up-front, high-cap expenditures and require no dedicated IT support or ongoing maintenance. Its SaaS open architecture allows for flexible pricing models, deployment speed, and ease of use.
CAM is currently used by five of the United States’ top ten cable companies, including Cox Communications [1], as well as broadband operators in Europe, including ONO (Spain) [2], Spain's largest broadband communications provider.
