||This article appears to be written like an advertisement. (February 2013)|
|Headquarters||Nashville, Tennessee, United States|
|Key people||Steve Ellis (CEO)
Bret Comolli (Chairman)
Charles Laue (President)
Asurion, LLC provides mobile protection to millions of customers worldwide. International Headquarters is located in Nashville, Tennessee. Asurion has major offices in Bridgewater, New Jersey; Kansas City, Missouri; Sterling, Virginia; San Mateo, California; Houston, Texas; and Atlanta, Georgia with additional offices in Canada, Singapore, Taiwan, Korea, Hong Kong, London, Paris, and Japan.
In 2008 Asurion which was owned by Madison Dearborn Partners, Providence Equity Partners and Welsh, Carson, Anderson & Stowe, merged with N.E.W. Customer Service Cos, which is an administrator of product warranties owned by Berkshire Partners.
The largest wireless companies serviced by Asurion are AT&T Mobility, NTT DoCoMo, KTF (Korea Telecom Freetel), Metro PCS, Rogers Wireless, Bell Canada, Sprint, T-Mobile, Verizon Wireless, Bouygues Telecom, Tesco, Virgin Media, and Telus. The company also partners with MVNO and regional wireless providers including Cellutions, Centennial Communications, Dobson Communications, and Qwest Wireless. Also has remanufacturing facilities in the Philippines. The company operates customer care centers in Dallas and Houston, Texas; Kansas City, Missouri; Moncton, New Brunswick; Nashville, Tennessee; Salina, Kansas; Russellville, Arkansas and Costa Rica.
- 1994 - Founded in Silicon Valley
- 1995 - Acquired Road Rescue
- 1999 - Acquired Merrimac Group
- 2001 - Changed name to Asurion
- 2002 - Created wireless technology repair and reverse logistics center in Smyrna, Tennessee
- 2003 - Expanded into Pan-Pacific Market
- 2005 - Grew to 2,500 employees in North America
- 2006 - Merged with lock\line, LLC headquartered in Kansas City, Missouri
- 2006 - Grew to 5,000 employees in North America
- 2006 - Acquired Warranty Corporation of America (WaCA)
- 2006 - Acquired Lumitrend, Inc
- 2007 - July: Settled class action lawsuit for not honoroing contract terms of insurance (The settlement of Perez et al. v. Asurion Corp. et al. (case number 06-20734-Civ-Seitz/McAliley))
- 2008 - Merged with NEW Customer Service Companies, Inc.
- 2011 - Started New Asurion Europe, Covering France and United Kingdom