Avaya

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Avaya Inc.
Private
Industry Next Generation Communications
Predecessor Lucent Technologies
Founded 2000
Headquarters Santa Clara, California, United States
Area served
Worldwide
Key people
Kevin J. Kennedy CEO
Products Next-generation customer engagement, team engagement, fabric networking, services and cloud solutions for small, midsize and enterprise business
Revenue

Decrease $4,371 billion (FY 2014)

(FY 2014)[1]
Increase $197 million (FY 2014)[1]
Decrease $ 298 million (FY 2014)[1]
Total assets Decrease $7,234 billion million (FY 2014)[1]
Owner
  • TPG Capital
  • Silver Lake Partners
Number of employees
13,122 (Sep 2014)[2]
Subsidiaries Avaya Government Solutions
Website USA [1]

Avaya Inc. (/əˈv.ə/) is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. [3]

History[edit]

In 1995, the company that would become Avaya was part of Lucent Technologies. Before that it had been part of AT&T. [4] In 2000, Lucent's management decided to spin off this business, which was then known as its enterprise communications group. The objective was to give the people who knew the business best the flexibility and focus to accelerate innovation and improve operations. [4] Avaya Inc., with the stock symbol, AV, became an independent company and started trading on the New York Stock Exchange on October 2, 2000. In October 2007, Avaya became a privately-held company when it was acquired by Silver Lake and TPG Capital.[4] Since 2001, the company has sold and acquired several companies to support its current product set, including: VPNet Technologies, Inc., VISTA Information Technologies Inc., RouteScience, Tenovis, Spectel, NimCat Networks, Traverse Networks, Ubiquity Software Corporation, Agile Software NZ Limited, Konftel, Sipera, Aurix and Radvision. [5]

In 2008 Kevin Kennedy took over as the CEO and president of Avaya.[6]

Going private[edit]

October 26, 2007 Avaya was acquired by two private equity firms, TPG Capital and Silver Lake Partners, for $8.2 billion.[7][8]As of 2015, Avaya had approximately 12,711 employees. Avaya's global headquarters are located in Santa Clara, California, with Kevin J. Kennedy appointed as its Chief Executive Officer.

Purchase of Nortel's Enterprise Assets[edit]

Through Nortel's bankruptcy proceedings, certain assets related to their Enterprise Voice and Data business units were put up for auction. Avaya placed a $900 million bid and was formally announced as the winner of these assets on September 14, 2009.[9][10]

2011 – present[edit]

In June 2011, Avaya filed with the SEC to raise up to $1 billion in an initial public offering.[11] On October 4, 2011, Avaya reported that it was acquiring Sipera Systems for its session border controller (SBC) functionality and UC security applications.[12][13] On October 19, 2011 it was reported that Avaya would buy Aurix.[14] On April 30, 2012 the shareholders approved the acquisition of Radvision by Avaya for about $230 million.[15][16][17] Avaya was named the official telecommunication equipment supplier for the 2014 Sochi Olympics.[18]

Corporate information[edit]

Avaya's headquarters are located at 4655 Great America Parkway, Santa Clara, California. The company has offices located in over 145 countries worldwide.[19]

Recognition[edit]

  • TMC and CUSTOMER Magazine named Avaya 2015 CUSTOMER Product of the Year Award winner for the Avaya Aura® Experience Portal. [20]
  • Gartner has positioned Avaya as a leader in the 2015 Magic Quadrant for Corporate Telephony. [21]
  • Frost & Sullivan has given Avaya the 2014 Market Leadership Award for Interactive Voice Response systems (IVR) in North America. [22]
  • Avaya has been positioned in the Leaders Quadrant in the 2014 Gartner Magic Quadrant for Unified Communications. [24]
  • Avaya has received the NorthFace Scoreboard Award for delivering world class customer service in 2014. [25]
  • Avaya has been named Nemertes PilotHouse top provider for enterprise video conferencing in 2014. [26]
  • Avaya has moved from “Positive” to "Strong Positive" rating in the 2014 Gartner MarketScope for IVR Systems and Enterprise Voice Portals. [27]
  • Gartner Magic Quadrant for Contact Center 2014 has positioned Avaya in the Leaders Quadrant for the 14th consecutive year. [28]
  • Frost & Sullivan has granted the 2013 Market Share Leadership Award for inbound contact routing systems in North America to Avaya. [29]
  • Frost & Sullivan has named Scopia Desktop from Radvision as the recipient of its prestigious North American Product Leadership Award in the category of software-based desktop video conferencing in 2013. [30]
  • Avaya has been named a Leader in IDC MarketScape: Worldwide Unified Communications and Collaboration in their 2013 Vendor Analysis. [31]
  • Avaya has been named Champion in the 2013 Info-Tech Research Group Landscape Reports on unified communications and video conferencing. [32]
  • Avaya has received a “Positive” rating in Gartner MarketScope 2013 for group video systems. [33]
  • Frost & Sullivan has presented the 2013 Asia Pacific Market Share Leadership Award for inbound contact routing systems to Avaya. [34]
  • Frost & Sullivan has presented the 2013 Southeast Asia Growth Excellence Award for the video collaboration market to Avaya. [35]
  • Frost & Sullivan has presented the 2013 Southeast Asia Market Share Leadership Award for contact center applications to Avaya. [36]
  • Frost & Sullivan has presented the 2013 Asia Pacific Market Share Leadership Award for self-services systems (IVR) to Avaya. [37]
  • Avaya has received Positive rating in the Gartner MarketScope for IVR Systems and enterprise voice portals in 2013. [38]
  • Avaya has won Six 2012 Stevie Awards for sales and customer service. [39]
  • Avaya has received two Asia Pacific Market Leadership Awards in contact center from Frost & Sullivanin 2012. [40]
  • Avaya has been positioned as a Leader in the 2012 Gartner Magic Quadrant for contact center infrastructure worldwide. [41]
  • Frost & Sullivan has presented the 2013 North American Company of the Year Award in Omni-Channel Customer Engagement to Avaya. [42]
  • Frost & Sullivan Market has granted the 2012 Leadership Award got inbound contact routing systems in North America to Avaya. [43]
  • DellOro Group has called Avaya a leader in Unified Communications and Enterprise Telephony[44]
  • Drew Kraus et al. called Avaya a leader in Contact Center.[45]
  • It was named a as a leader in Enterprise messaging by T3i Group in 2010[46]
  • MZA, Ltd. recognized its Range audio conferencing in 2010.[47]
  • IntelliCom Analytics named it a leader in Hardware maintenance[48]
  • Leaders Quadrant in the Gartner Magic Quadrant for Corporate Telephony, worldwide, in 2009, 2010[49]
  • Leaders Quadrant in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide, 2008, 2009, 2010, 2011[50]

Sponsorship[edit]

  • Avaya was the Official Network Equipment Supplier for the 2010 Winter Olympics in Vancouver and the 2014 Winter Olympics in Sochi.[51]
  • Avaya has partnered with Kroenke Sports & Entertainment to create the Avaya Business Center within Pepsi Center in 2014. [52]
  • Avaya has partnered with the World Junior Ice Hockey Championship and gave World Junior Ice Hockey Championship tickets to the Hockey Association for the Developmentally Challenged, a non-profit organization whose goal is to provide developmentally challenged individuals with opportunities to play hockey in a structured program. [53]
  • Avaya has received naming rights to the new San Jose Earthquakes Avaya Stadium in 2014. [54]
  • Avaya has partnered with the Rogers Arena and has created the Avaya Champions Club, located on the Scotiabank Executive Level 200, provides an impressive vantage point where fans can catch all the great NHL action on the ice and off, enjoy world-class cuisine, engage with other fans, or conduct business. [55]
  • Avaya has partnered with the Canary Foundation to help “Tackle Cancer At Its Roots” in 2014. [56]
  • Avaya has partnered with SFJAZZ to help virtual jazz music take center stage in 2014. [57]
  • Avaya has partnered with ZERO1, a collaborative sandbox for the best artists and thought leaders of our time to co‐contaminate, in 2014. [58]
  • Avaya has partnered with Lehigh University Alumni to launch the LU Innovators Affinity Group in the Silicon Valley. [59]
  • Avaya has partnered with FSU and GlobalMed, to enable the growth of telemedicine in rural countries. [60]
  • Avaya Government Solutions has partnered with NORAD to power the NORAD Tracks Santa hotline (1 877 HI-NORAD) providing informative status updates and fielding questions about Santa’s travels around the globe in 2014. [61]

International Avaya Users Group (IAUG)[edit]

In 2010, members from the International Nortel Networks Users Association (INNUA), the International Alliance of Avaya Users (InAAU), and Insight 100INC joined together to form the International Avaya Users Group (IAUG). IAUG has over 5,200 members across 40 countries worldwide. The purpose of the organization is to act as a communication forum for members to connect with fellow Avaya users, provide year-round education and training, and give the user direct access to Avaya. IAUG holds an annual conference called CONVERGE to bring Avaya, IAUG members and industry vendors together.[62]

Avaya professional credentials[edit]

Avaya sponsors a wide variety of IT Professional certifications and training for Avaya products and technologies. The four-level credential program offers opportunities to enhance individual proficiency from a beginner to expert level competence. The certifications (from lowest to highest) begin with a foundational knowledge level then branch into either a Sales & Design area or an Implement & Support area. The levels on top of the foundational level in Sales & Design are APSS (Avaya Professional Sales Specialist), APDS (Avaya Professional Design Specialist), ACDS (Avaya Certified Design Specialist), while the comparable certifications in Implement & Support are either AIPS (Avaya Implementation Professional Specialist) then ASPS (Avaya Support Professional Specialist) or ACIS (Avaya Certified Implementation Specialist) then ACSS (Avaya Certified Support Specialist), with the capstone Implement & Support certification of ACSE (Avaya Certified Solution Expert).[63]

Avaya government solutions[edit]

In 1985, Performance Engineering Corporation (later PEC Solutions Inc.) was founded as a professional services firm that helped government clients with Internet and other advanced technologies. The company specialized in secure web-enabling for clients in homeland security, criminal justice and intelligence, defense and civilian agencies within the federal government and at state and local levels.[64] On June 6, 2005, Nortel Networks Inc. completed the acquisition of PEC Solutions, Inc. to form Nortel PEC Solutions Inc.[65][66] On January 18, 2006, Nortel PEC Solutions was renamed Nortel Government Solutions.[67] On December 21, 2009, Avaya acquired Nortel Government Solutions as part of Nortel's Enterprise asset sale, merging Avaya Federal Solutions and Nortel Government Solutions to form Avaya Government Solutions Inc.[68] Currently based in Fairfax, Virginia, Avaya Government Solutions operates as a wholly owned subsidiary of Avaya[69] and provides information technology services, consultancy and products to the federal government of the United States.[70]

Products[edit]

The company products are made up of two major lines, the networking systems and the unified communication systems.

Networking[edit]

Modular platforms[edit]

  • Virtual Services Platform 9000 Series - a range of modular chassis-based products, featuring a carrier-grade Linux operation system, and designed for high-performance deployment scenarios that need to scale to multiple terabit of switching capacity and support 10 and 40 Gigabit Ethernet connections, and is designed for 100 Gigabit Ethernet connections.[71]
  • Ethernet Routing Switch 8800 Series - a range of modular chassis-based products supporting up to 96 10 Gigabit Ethernet ports.[72] The ERS 8800 Series has superseded the original Ethernet Routing Switch 8600 Series products.
  • Ethernet Routing Switch 8300 Series - a range of modular chassis-based products focused on the mid-sized Core and Enterprise Access deployments scenarios. The ERS 8300 Series was declared end-of-sale as of December 2012.

Compact Form-Factor platforms[edit]

  • Virtual Services Platform 8000 Series - a compact form-factor platform delivering high-density 10/40 Gigabit Ethernet connectivity, and targeted at mid-market through to mid-size Enterprise Core Switch applications.[73]

Standalone platforms[edit]

Stackable Chassis platforms[edit]

  • Virtual Services Platform 7000 Series - a range of high-end 10 Gigabit Ethernet stackable switches that extend Fabric-based networking to the Data Center Top-of-Rack. Each Switch supports up to 640Gbit/s of virtual backplane capacity, delivering up to 5.12Tbit/s for a system of 8, creating a virtual backplane through a resilient fast stacking configuration. When deployed in a Fabric-mode Distributed Top-of-Rack configuration, up to 500 Switches can be interconnected by 280Tbit/s virtual backplane and support up to 16,000 10 Gigabit Ethernet ports.[75]
  • Ethernet Routing Switch 5600 Series - a range of high-end Gigabit Ethernet stackable switches that provide Enterprise-class Desktop features, including PoE, and offering 10 Gbit/s uplink connections. Each Switch supports up to 144Gbit/s of virtual backplane capacity, delivering up to 1.152Tbit/s for a system of 8, creating a virtual backplane through a resilient fast stacking configuration.[76]
  • Ethernet Routing Switch 5500 Series - a range of high-end Gigabit Ethernet stackable switches that provide Enterprise-class Desktop features, including PoE, and offering 1 Gbit/s uplink connections. Each Switch supports up to 80Gbit/s of virtual backplane capacity, delivering up to 640Gbit/s for a system of 8, creating a virtual backplane through a resilient fast stacking configuration.[77]
  • Ethernet Routing Switch 4000 Series - a range of mid-range Gigabit Ethernet stackable switches that provide Enterprise-class Desktop features, Including PoE/PoE+, and offering 1/10 Gbit/s uplink connections.
    ERS-4526FX
    Each Switch supports up to 48Gbit/s of virtual backplane capacity, delivering up to 384Gbit/s for a system of 8, creating a virtual backplane through a resilient fast stacking configuration.[78][79] The Series consists of eleven (17) models - 4500 and 4800 variants - that can be mixed and matched together with other models to meet configuration and scaling requirements.[80] The systems are also capable of supporting the 100/1000BASE-X small form-factor pluggable transceiver, and several also support the T1 Ethernet over TDM Pluggable Transceiver. This system has gone through several detailed interoperability tests and is certified as a Department of Defense approved and certified product for use in military networks.[81]
  • Ethernet Routing Switch 3500 Series - a range of entry-level Gigabit Ethernet stackable switches that provide Enterprise-class Desktop features, Including PoE/PoE+, and offering 1 Gbit/s uplink connections.[82]
  • Ethernet Routing Switch 2500 Series - a range of entry-level 10/100 Ethernet stackable switches that provide Enterprise-class Desktop features, Including PoE, and offering 1 Gbit/s uplink connections.

Secure Router platform[edit]

The secure routers are a product line of devices manufactured by Avaya that combines the functions of WAN routing, firewall security, Ethernet switching, IP telephony, and Microsoft mediation into one device.

  • SR 4134, SR-3120, SR-2330
  • SR-1000 Systems (SR-1004, SR-1002, SR-1001, SR-1001S)

Security[edit]

VPN Router Family
  • Identity Engines
  • Secure Network Access
  • VPN Routers (200, 600, 1000, 1750, 2700, 5000)
  • VPN Gateway (3050, 3070, 3050-VM, 3070-VM, 3090-VM)

Wireless[edit]

Unified communications[edit]

Applications[edit]

  • Application Server 5300 (AS5300)
  • CS2100, CS1500, CS1000
  • Communication Manager (CM)
  • IVR
  • CMM Voicemail
  • Speech Server
  • Session Manager (SM)
  • Session Border Controller (SBC)
  • System Manager (SMGR)
  • Communication Manager Messaging (CMM)
  • Application Enablement Services
  • Presence Services
  • Media Services
  • Avaya Interaction Center (AIC)
  • Contact Center Express (CCE)
  • Avaya Aura Contact Center (AACC)
  • System Platform – A virtualization technology to provide a common framework for the deployment of products, templates and applications.
  • Collaboration Server
  • Unified Messaging
  • EC500 (Extension to Cellular)
  • IP Office, a hybrid key/PBX and digital/IP based telephone system[83]
  • Business Communication Manager (BCM)

Servers[edit]

  • S8800, S8700, S8500, S8400, S8300

Gateways[edit]

  • AG2330 – A survivable SIP gateway (compatible with multiple SIP servers)
  • B5800 – Branch gateway
  • Media gateways (G860, G650, G450, G430)

Desktop devices[edit]

Avaya IP Phone
  • Avaya Desktop Video Device ADVD (Android Tablet based full UC and video/conferencing device)[84]
  • Flare (full UC and video/conferencing device)
  • 1100 series IP phones (1110, 1120E, 1140E, 1150E, 1165E)
  • 1200 series IP phones
  • 1400 series digital telephones
  • 1600 series IP phones (1603, 1608, 1616, 16CC – an IP based call center telephone, replacing the CallMaster telephone line)
  • 2000 series IP phones
  • 2500-based telephones (made from Avaya's telephone equipment descendants)
  • 3900 series digital telephones
  • 4400D+ series digital phones (Magix, Definity & IP Office)
  • 4600 IP Telephones
  • 6400D+ series digital phones (Definity & IP Office)
  • 7000 series digital telephones
  • 7400 series analog & digital telephones (Merlin, System 25/75/85, Definity)
  • 9400 series digital telephones
  • 9500 series digital telephones
  • 9600 IP Telephones (9601, 9608, 9611G, 9621G, 9641G, 9610, 9620L, 9620C, 9630G, 9640 / G, 9650 / C, 9670G)
  • Wireless phones (3600 series, 3700 series, 4000 series, 6100 series, 7400 series)

Videoconferencing[edit]

Management applications[edit]

The integration and protection of legacy Nortel assets is ensured for 6 years.[85][86]

Technologies / protocols[edit]

  • Agile Communication Environment – Integrates Unified Communications capabilities and business applications and processes.
  • AUDIX – Voice messaging platforms
  • Avaya Aura – A suite of products and services targeting real-time multimedia enterprise communications[87]
  • Avaya one-X – Web-based Unified Communications
  • Digital Communications Protocol (DCP) – A proprietary protocol for Definity and CM systems
  • Auto Detection Auto Configuration – A networking protocol which automatically configure Avaya switches to support and prioritize traffic for IP phones. When ADAC is enabled and an IP phone is connected to the switch, the switch automatically configures the VLAN, port, and QoS settings. This protocol can be configured globally or on a port, and can be used with IEEE 802.1AB/LLDP or by itself for auto discovering the phones, setting VLAN PVID, Layer 2 and Layer 3 QoS values. An unlimited number of phones on a port can be supported.[88]
  • Auto Unit Replacement – Allows the maintainer to hot swap (replace) any switch (including the master) in the stack without powering down the stack or rebooting the stack. The new unconfigured switch will be integrated into the stack and be reconfigured to match the removed switch.
  • Avaya Energy Saver (AES) – Automatically reduces the power consumption of ethernet equipment without impacting the flow of traffic.
  • Flexible Advanced Stacking Technology (FAST) Stacking – A switch-stacking technology that allows up to eight Avaya ERS series switches to operate as a single switch. All switches in the stack share configuration-files, if one switch fails the remaining switches continue to function and wrap the traffic around the failed unit. It allows up to eight switches to operate and be managed as a single device. The stacking performance can scale up to 1.1 Tbit/s.
  • Discovery Protocol
  • Multi-link trunking (MLT)
  • Distributed Multi-Link Trunking
  • Split multi-link trunking (SMLT)
  • Distributed Split Multi-Link Trunking
  • R-SMLT or Routed-SMLT
  • InterSwitch Trunk (IST)
  • Simple Loop Prevention Protocol
  • Provider Backbone Transport (PBT)
  • Provider Backbone Bridges (PBB) or IEEE 802.1ah-2008
  • UNIStim
  • VLACP – Virtual Link Aggregation Control Protocol

Retired products[edit]

  • 1A2 Key System (later replaced by ComKey and Merlin Class)
  • Merlin line: Merlin Classic, Merlin Plus, Merlin II, Merlin Legend & Merlin Magix
  • System 85, System 75, Avaya Definity line including the hardware and software.
  • System 25 (based on the code of the Merlin system)
  • CallMaster, a voice terminal designed specifically for the growing demand of call center telephony in the late 1980s into the 1990s. The CallMaster was based on a similar design of an executive office telephone a few decades before called the Call Director.
  • Partner line: Partner, Partner Plus, Partner II & Partner ACS

Patents[edit]

Avaya bought Nortel Enterprise and acquired its patents.[89] This is a list of Patents referenced, cited or explained in Wikipedia articles.[90]

  • US20050007951 – Routed split multilink trunking[91]
  • 7173934 – System, device, and method for improving communication network reliability using trunk splitting[92]
  • 6496502 – Distributed multi-link trunking method and apparatus[93]
  • 7068641 – UNIStim

See also[edit]


Avaya Stadium

References[edit]

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Further reading[edit]

External links[edit]

Business data