BEST Transport division

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BEST Bus Service
logo
Parent Brihanmumbai Electric Supply and Transport Undertaking
Founded 1905 as BEST Co. Ltd. Bombay Electric Supply & Tramways (BEST) Company Ltd
----
1947 as BEST Undertaking Bombay Electric Supply and Transport Undertaking (BEST)
Headquarters Electric House, Colaba, Mumbai
Locale Mumbai Metropolitan Region
Service area Mumbai City
Navi Mumbai
Thane
Mira-Bhayandar
Service type Local, Limited, Special, Express, Air-conditioned bus services, BRTS, Ferry Boat
Routes Ordinary Bus -
Limited Bus -
Express Bus -
A.C. Bus - 14
BRTS - 4
Ferry Service - 1 [1]
Depots 25
Fleet 4,680 [2]
Daily ridership 4.5 million[3]
Fuel type Diesel, CNG
Operator B.E.S.T Undertaking
General Manager Om Prakash Gupta[4]
Website www.bestundertaking.com

The transportation wing of Brihanmumbai Electric Supply and Transport Undertaking (BEST Undertaking) operates a large number of bus lines in the Mumbai metropolitan area. These buses are called BEST or BEST bus. BEST bus serves the entire Mumbai City. It has operations outside city limits into neighboring Navi Mumbai, Thane and Mira-Bhayandar. In addition to buses, it operates a ferry service in the northern reaches of the city.[1]

The BEST operates bus rapid transit service — Mumbai BRTS. Mumbai BRTS is a massive bus rapid transit system taken up by the MCGM, B.E.S.T. Undertaking, and Government of Maharashtra. The Mumbai BRTS began operation in 2008.

The present BEST undertaking was started as an electric supply company which then branched out to provide bus and tram services. In 1964, electric trams were terminated due to high operational costs and poor public support.[5]

History[edit]

Origins[edit]

The idea of a mass public transport system for Mumbai was first put forward in 1865 by an American company, which applied for a licence to operate a horse-drawn tramway system. Although a licence was granted, the project was never realized, owing to the prevailing economic depression in the city. The end of the American Civil War, during which Bombay had made vast strides in its economy by supplying cotton and textiles to the world market, was the reason for the economic downturn.

On 27 November 1871, a notice in the Times of India newspaper by the Bombay Omnibus Service proposed a bus service between Malabar Hill and Fort. However, the proposed monthly pass fare of 30 pounds proved to be too expensive, and the tender was promptly abandoned.[6]

Bombay Tramway Company Limited[edit]

In 1873, the Bombay Tramway Company Limited was given the licence to operate trams in the city. The Bombay Municipal Corporation (BMC) was given the right to purchase the company after first twenty years or after every seven years thereafter.[6] In 1874, the Bombay Tramways Act was enacted after the contract was formally signed between the municipality and the company to start such a tramway service. On 9 May 1874, the company started with horse-drawn tram of two kinds on road — those drawn by one horse and those drawn by two. Service was introduced on two routes: Colaba to Pydhoni via Crawford Market and Bori Bunder to Pydhoni, via Kalbadevi with a fleet of 20 cars and 200 horses.

The municipality could have taken over the company in 1894 as stipulated by the contract, but it waived the right and the Bombay Tramway Company Limited was given extension till 1901. In 1899, the company applied to run its tram-cars on electricity. It also filed a plea that, considering heavy expenditure the company will occur, the municipality should waive its right of taking it over in 1901. Even before the application was disposed of, the municipality decided to exercise its right to take over the company. In 1905, the Bombay Electric Supply & Tramways Company Limited (B.E.S. & T Co. Ltd.) bought the Bombay Tramway Company Limited.[7] Because it was an unfamiliar vehicle and high fare, the tram-car was not at first received with the enthusiasm shown for the railway. The company brought down the fare and made special effort to persuade the public that tram was cheap, fast and smooth. When it closed down in 1905, it had as many as 1,360 horses.[6]

Formation of the Bombay Electric Supply & Tramways Company Limited[edit]

Mumbai first electric tram car began operations in 1907.

In 1905, a newly formed concern — the Bombay Electric Supply & Tramways Company Limited (B.E.S. & T Co.Ltd) — bought the Bombay Tramway Company Limited[6] and the first electrically operated tram-car appeared on Mumbai’s roads in 1907.[7] B.E.S.T. Company Limited had been established in England under the Companies Act. Its registered office was in London and its Board of Management met there. As a result, the company had to pay income-tax to the British Exchequer on the profits it earned in India. As it was registered in Mumbai, it had to pay a similar tax in India. To avoid double taxation the Board of Directors closed the company in London. Establishing a new company in Bombay, the company’s capital in pound sterling was converted to corresponding value in rupees.[7]

Electric tram[edit]

B.E.S. & T Co. Ltd. placed an order for the city's first electric tram-car with the Brush Electrical Company of London. The vehicle arrived in Mumbai in January 1906. The service was formally inaugurated on 7 May 1907 by the Chairman of the Municipality. The inaugural service ran between Municipal Office building and Crawford Market. Regular services started from next day. Unlike the horse-drawn tram, the electric tram drew praise from public for its comfort and low fare.[6] The upper class in the tram-cars was removed after some time. By 1910 the company faced rush hour traffic during office hours and there were not enough trams to cope with the office-goers. The company asked for permission to run a triple car and allow standees; the first was reject and later discontinued in 1914.[6]

Double-decker electric trams were introduced in September 1920 to ease rush hour traffic.

To handle rush-hour traffic double-decker trams were introduced on Mumbai’s roads in September 1920.[6]

Introduction of motor bus[edit]

The city's first bus started operations in 1926.

In 1913 there was debate in the Mumbai municipality whether to introduce trolley buses or motor buses to supplement the tramway service in the city. The main factor against its introduction was the high accident rate for a similar service in London. On 10 February 1926, the B.E.S.& T. Company (Bombay Electric Supply & Tramways Company Limited) introduced three routes on experimental basis. On 15 July 1926, 24 single-deck buses started operating on three routes — Afghan Church to the Crawford Market, Dadar Tram Terminus to King’s Circle, via Parsi Colony, and Opera House to Lalbag via Lamington Road and Arthur Road. Despite stiff opposition and protests by taxi-drivers, the service ran without a hitch, transporting six lakh (600,000) passengers by the end of that year. The following year the number had increased to 3.8 million. The trams meanwhile, because of their lower fares, were relegated to being a poor man's transport. By 1927 B.E.S.T. Company had a fleet of 49 buses.[8]

In March 1930 concessional rates were introduced on short journeys, which attracted more passengers. Car owners quickly embraced the cheap public transport. In response to the pleas made by the government and the Bombay Municipal Corporation, the company extended its services to the northern part of the city in 1934. In 1937 double-decker buses were introduced to cope better with the growing traffic. The single-deck vehicle carried 36 passengers; the double-decker could take as many as 58. The first limited bus service in Mumbai, and probably the first in the country as well, started running in 1940 between Colaba and Mahim.[9]

Formation of BEST undertaking[edit]

One of the terms of the agreement of 7 August 1905 between the Bombay Municipal Corporation and the Bombay Electric Supply & Tramways Company Limited (B.E.S.&T. Company) gave the Bombay Municipality the right to buy the company at the end of forty-two years. It was also laid down that if the right was exercised on 7 August 1947, the municipality would have to pay forty lakh rupees as goodwill, in addition to the agreed price of the company’s assets. The right to buy the B.E.S.T. Company did not cover its bus service, which had been granted a permit by the commissioner of police under the provisions of the Motor Vehicles Act. However, the act did not stop the Bombay Municipal Corporation from starting its own bus service.

The municipality discussed the matter with government at Pune. The government had been contemplating taking over all the road transport in the state. The Mumbai bus transport was not an exception unless it was acquired by the Municipal Corporation. On 21 October 1946, the Municipal Corporation decided to buy the Bombay Electric Supply & Tramways Company with its bus transport section.

On 18 April 1947, the general manager of the B.E.S.T. Company offered to sell the B.E.S.T. Company along with its bus transport section to the Corporation but required an amount equal to twenty per cent of the value of the bus transport section be paid to the Company as goodwill. But this demand was rejected in view of the Government’s policy of nationalising transport. However, the payment of goodwill was accepted in principle. The Corporation acquired the B.E.S.T. Company total assets for INR6,35,00,000.

On 7 August 1947, the Municipal Corporation took over the B.E.S.&T. Company Ltd and it was municipalised to form the Bombay Electric Supply and Transport Undertaking which was again renamed to Brihanmumbai Electric Supply and Transport Undertaking (B.E.S.&T Undertaking) in 1995.[10] BEST celebrates 7 August annually as "BEST Day".

Post-independence, BEST increased its fleet from 242 to 582 buses over the next decade. In 1949, it took over the Bandra Bus Company, which used to ply buses in the Western suburbs.[1] The company launched its services in the eastern suburbs in January 1955. The eastern suburbs was serviced by private bus operators. That year, the Undertaking and private operators went to court, with the BEST asking for a complete closure of the private companies. The case dragged on for four years before the Supreme Court of India granted the organization a complete monopoly over bus services in the Greater Bombay area.[1]

In 1955, bus services extended to Eastern Suburbs and Luxury Coach services introduced.[1]

The tramway system had been running at a loss when the Undertaking took it over. The losses kept on mounting year after year. In 1953, it started closing down the uneconomic routes due to high operational costs and poor public support. In 1964 BEST's long-running tram services terminated.[5]

Operations[edit]

BEST ferry in Manori Creek
A Vestibule BEST bus. BEST no longer uses buses of this kind
CNG-powered JCBL Cerita buses ply on BRTS routes.

The BEST bus routes are spread citywide and to neighboring cities. The BEST operates inter-city services to three areas beyond the municipal limits of Mumbai city, i.e., into the limits of the bordering corporations of Navi Mumbai, Thane & Mira - Bhayander. The BEST supplements suburban rails, which is the mass carrier on Mumbai region. It is for this reason that BEST always gives priority for feeder routes over other routes. The BEST uses CNG and diesel powered buses for its operation.

Majority of BEST bus consist of ordinary route. Limited bus services which skips minor stops is used on long routes, high-capacity routes and routes that provides connectivity beyond Mumbai city. The buses have "Ltd" appended to routes number. 5xx Ltd numbered buses connect Navi Mumbai with Mumbai. Some buses like 503Ltd and 504Ltd go beyond Navi Mumbai region to Kharghar and Kalamboli area. Buses number 4xx mostly serve Thane and provide connection to greater Mumbai and buses numbered 7xx Ltd serve Mira - Bhayander region.

As of 2011, the BEST runs a total of 4,680 buses,[2][11] ferrying 4.8 million passengers[12] over 365 routes, and has a workforce strength of 38,000, which includes 22,000 bus drivers and conductors (this comes to an average of 11.2 employees per bus).

Besides buses, BEST operates a ferry service since 1981 in northern Mumbai, across the Manori Creek. The barges operate at regular intervals across the shallow creek linking Manori to Marve.[13]

The BEST bus service has suffered two bombings on 6 December 2002 and 28 July 2003 killing six people. In August 2006, BEST introduced pay phone system and CCTVs on its buses.[14] This was done in response to terror attacks on the city’s buses and trains.

Bus route[edit]

The routes operated by the BEST can be broadly classified in the following categories.

  • Feeder Routes: These routes which feed the railway stations either from the residential complexes or business districts.
  • East-west connectors: These are the routes, which run east/west, where railways have no role to play and connect the western suburb with the eastern suburb.
  • Trunk routes: These routes run south-north through the city and are almost parallel to the railways.
  • AS routes: These route runs on western and eastern express highways, to provide faster services to the commuters.
  • AIRPORT routes: These are express routes run from Mumbai CSI Airport to various locations.

The above routes are further classified into types depending on the number of stops the bus takes and type of bus used. Ordinary buses service the Mumbai area and limited bus services are mostly cater to neighboring region of Navi Mumbai, Thane and Mira-Bhayander.

Route Displayed (English) Displayed (Devanagari) Description
Ordinary 48 ४८ Ordinary routes are the most common, with buses on these routes stopping at all stops. Buses plying these routes are identified by a white route number on a black background.
Limited 502
LTD
५०२
मर्यादित
Buses on these routes stop only at important places and skip the minor stops in between on high volume routes. They used to have a marginally higher fare and are identified by the route number in red on a white background. In 2008, the fares of limited and ordinary buses were brought at the same level. The route number ends with LTD.
Special SPL-1 विशेष-१ These buses ply on select routes covering railway terminus and the central business districts. These routes have a fare marginally higher than the limited routes and are identified by the route number in white on a red background.
Corridor C-52
EXP
सी-५२
जलद
These newly started corridor routes ply between the southern city / distant suburbs to the nodal points Sion / Mahim. They have fares higher than Express Buses. These buses use all the flyovers along the route. Since 2013, additional routes have been introduced along the Eastern Freeway providing a very fast service between the eastern suburbs & the heart of Mumbai city.
AIRPORT AIRPORT-1 New AC Express services operated from Mumbai CSI Airport T2 primarily for arriving and departing passengers w.e.f. 1st July, 2014. There are three routes to CBD Belapur, Thane & Borivali (West). There are few stops and higher fares.
AC Express A-13
EXP
ए-१३
जलद
These buses service long distance intra-city routes, and have fares above those of the special routes, but with lesser number of stops. These buses use all the flyovers along the route.
AC Super A.S. 461 ए.एस.-४६१ These buses service long distance intra-city routes, and have fares are lesser that AC Express routes, but with more number of stops. These buses use might necessarily not use the flyovers the route.
Ferry Fort Ferry
1
फोर्ट फेरी
These buses take circular routes. They are usually in pairs, with one bus going in the opposite direction of the other. These buses have a single, fixed fare for all journeys.

Fare[edit]

A BEST Restaurant bus that serves snacks and tea parked in Fort

The BEST have several options to pay the fares for the bus.

  • Single journey (paper ticket issued by the bus conductor).
  • "Daily travel as you like" pass (issued for a day).
  • Bus pass (Go Mumbai Smart Card).
  • Prepaid RFID Smart Card.

The fares vary depending on the type. Paper tickets are valid only for single journey. Commuters have the option to buy daily pass, distance-wise bus pass values and zonal pass. Students are eligible for discounts on monthly and quarterly passes and senior citizens for discounts on weekly, fortnightly, monthly and quarterly passes.[15]

Single Journey Fares[edit]

Single Journey Fares are valid only for single trip between any two points. They are issued on paper ticket by the bus conductor. All fare payments must be made in cash. The fare depends on distance of the destination. Single Journey fare are not valid for transfers. Ordinary and Limited bus service have same fares.

Go Mumbai Smart Card[edit]

On 2 January 2007, BEST launched multi-application smart card called Go Mumbai. Go Mumbai card can be used for storing season tickets, single journey and extension tickets.[16] The fares using bus pass can be paid only by Go Mumbai Smart Card. The Go Mumbai Smart Card was subsequently made valid for travel on Mumbai Suburban Railway (Central, Western, and Harbour lines).[17] The passes fall into two categories — Distance wise and Zonal.[15]

Distance-wise bus pass values[edit]

Distance bus value pass are valid only between two destinations (on km basis) on ordinary and limited bus service. Unlimited rides and transfer are available between opted destination except for single rides. The bus passes are valid for travel between any two destinations up to a distance of maximum 15 km.

Prepaid RFID Smart Card[edit]

On 7 August 2012, BEST launched a prepaid RFID Smart Card at the Wadala depot. BEST will introduce the facility at all depots in the city by 21 August 2012. According to a BEST official, "During the journey, commuters can give this card to the conductor, who will deduct the amount as per the fare applicable and return the card containing the balance amount. Details such as balance amount remaining in the card, along with fare and destination will be displayed on the ticket handed to the commuter by the conductor. Commuters can recharge the card in multiples of INR100 (US$1.70) at any bus depot. Using the photo ID card, a commuter can book as many as six tickets travelling with him. The balance amount will be carried forward whenever the commuter opts to recharge the card". The smart card is similar to ATVM cards used on the Mumbai Suburban Railway. The only difference is that ATVM can be operated completely by the commuter while the RFID smart card requires the conductor to remove the ticket.[18]

Zonal Pass[edit]

Zonal passes can be purchased according to the service type. Except for city limit and suburban limit pass, passes are valid for the entire BEST bus operational area.[15]


BEST plans 40 daily pass for all buses[19] In Mumbai the BEST plans to replace the Rs 25 daily pass which offers unlimited travel on ordinary red buses with a Rs 40 one applicable to all buses—ordinary, Limited and Express. The BEST committee recently deferred a proposal to scrap the daily bus pass system and asked the officials to come up with an alternate proposal. At present, BEST offers two kinds of passes—the Rs 25 one for ordinary red buses and a Rs 40 pass for Express service. "The administration has come across the misuse of the Rs 25 pass. Also, the undertaking can make more profit if the amount is kept at Rs 40 for all buses," said a BEST committee member, adding that general manager Om Prakash Gupta will soon come up with the new proposal. Gupta was unavailable for comment. Citizens, however, are opposed to any move to scrap the Rs 25 pass. "For just Rs 25, you can make any number of trips across the city till midnight. It's highly useful for tourists and those on field jobs," said civic activist R Sridhar. BEST committee member Ravi Raja, who had opposed the scrapping of the Rs 25 pass, said, "It's fine if the pass continues with a slightly higher fare. For Rs 40, citizens would be able to make 10-12 trips on any route and that indeed is paisa vasool." He added there are plans to print passengers' names on the pass to prevent misuse. "They will be asked to furnish ID-proofs each time they board a BEST bus," he said.

Depot and fleet[edit]

The notation written in Marathi on the front left corner of this bus indicates that the bus belongs to the Wadala Depot, and is No. 1046.
The New On-Test Air-conditioned Low-Floor Tata Marcopolo being used on Mumbai BRTS routes. The sign board displays route number: BRTS1 heading towards Backbay Depot from Cadbury Junction (Thane)

The BEST uses CNG and conventional diesel buses. As of March 2013, the BEST runs 4,336 buses.[2] The fleet comprises single-decker diesel buses (1237), CNG buses (2694), double-decker buses (122) and JCBL Cerita A/C buses (282). All are tagged with a route number and its corresponding destination. They are displayed in the front in Marathi and on the side in English.[20]

Until the B.E.S.T. company was taken over by the municipality, only the Colaba depot was available for the maintenance of buses and minor repairs. As the fleet grew, the need for more depots was felt. In 1961 the fleet comprised 1045 buses. Six new depots were constructed for their maintenance. The Wadala depot was equipped for the maintenance of 300 buses. At this time it was the largest depot in Asia. After this, taking long maintenance experience into account, the authorities decided that no depot should be called on to look after more than 125 to 150 buses. Accordingly, small depots were built at convenient spots in the city and its suburbs.

In June 2005, in order to cut costs, BEST decided to hire buses from private operators instead of procuring new buses. These buses would look the same as a regular bus, but the maintenance and salaries would be taken care of by the private operators. But, till 2013, no buses have been hired by them.[21] The BEST plans to install GPS systems on its buses, to monitor them in realtime. BEST entered into a barter deal with M/s Amnet in 2007 to install three CCTVs in each bus. Amnet also received the rights to advertise in the buses using two LCD screens.[22]

To keep this bus fleet roadworthy, a two-tier system of maintenance is followed by Transportation Engineering Department. A workshop located centrally at Dadar acts as one work centre. Dadar workshop has a built up area of 27,170 square meters. All unit overhauling, repairing of body damages, tyre cut repairs, plant and equipment installation and repairs, reclamation activities are carried out in the workshop.

Every depot is another work center, which provides bus services effectively on every day, carries out preventive maintenance as well as repairs on buses. Depots carry out maintenance practices such as preventive maintenance, unit replacement, RTO passing, body damage repairs of buses. BEST buses are operated out of the 25 bus depot located in four zones viz. City, Central, Western, Eastern & Suburban zones.[23][24]

BEST Bus Depot List and Routes operated from each depot
No Depot Name Depot Code Address Major Routes Major operation Area
City Zone
1 Colaba C Electric House, Colaba, Mumbai 002L, 006L, 022L, 044, 101, 103, 111, 122 Colaba, Mumbai CST, Fort
2 Backbay BB Cuffe Parade Road, Backbay, Mumbai 003, 009, 025L, 100, 106, 108, 112, 121, 132, 133, 134, 137, 138, 139 BackBay, Nariman Point, Chruchgate
3 Mumbai Central CN Morland Road, Byculla, Mumbai 018, 026L, 030L, 041, 042, 048, 062, 091L, 104, 105, 120, 123, 126, 127, 130, 135, 154, 155, 156, 166, 351 Mumbai Central, Tardeo, Byculla, Mazgaon, Walkeshwar
4 Worli WR Off A. B. Road, Worli, Mumbai 027, 050, 053, 055, 068, 082, 089, 110, 124, 125, 158, 161, 162, 163, 167, 171, 324, 463 Worli, Dadar (W), Prabhadevi, Parel
5 Wadala W Tilak Road, Opp. Dr. Babasaheb Ambedkar College, Wadala, Mumbai 016L, 040L, 057, 069, 077, 151, 160, 168, 174, 213, 353, 411, 440L, 453L, 504L, C-52 Exp, A.S 503 Wadala, Dadar (E), Sewree
Central Suburb Zone
6 Marol M Central Road, MIDC, Marol, Andheri (E), Mumbai 022L, 035, 184, 186, 307, 319, 331, 334, 335, 337, 338, 340, 423, 434, 435, 443, 464L, 522L, 545L, 706L, C-43 Exp Andheri (E), Marol, Chandivali, Sahar, Maroshi
7 Dharavi DH Bandra-Sion Link Road, Dharavi, Mumbai 011L, 046, 052, 066, 070, 075, 076, 087L, 164, 165, 175, 192, 217, 218, 219, 303, 310, 316, 317, 449L, 615 Bandra (E), BKC, Sion, Dharavi
8 Magathane MT Western Express Highway, Borivali (E), Mumbai 209, 233, 293, 297, 298, 299, 301, 400, 462, 477, 498L, 524L, 628, 629, 700L, 701L, 702L, 703L, 705L, 709L, 710L, 712L, 713L, A.S 524, A.S 700 Mira Road (E), Bhayander (E), Borivali (E)
9 Dindoshi DIN Goregaon–Mulund Link Road, Dindoshi, Mumbai 282, 287, 288, 289, 300, 326, 327, 341, 342, 343, 344, 346, 347, 349, 398L, 436, 450, 451, 452, 523L, 525L, 708L, 718L, A.S 525 Kandivali (E), Malad (E), Goregaon (E)
10 Majas MJ J.V.L.R, Jogeshwari (E), Mumbai 039, 263, 264, 308, 332, 333, 339, 392, 414L, 415, 428, 465, 441, 442, 461, 491L, 492L, 496L, 664 Jogeshwari (E), Andheri (E), Seepz
11 Kurla K L.B.S. Road, Kurla (W), Mumbai 037, 306L, 311, 313, 318, 320, 322, 323, 332, 365, 413, 426, 433, 446, 507L, 517L, 609, 613, 618, 631, 632 Santacurz (E), Kurla (W), BKC
Western Suburb Zone
12 Bandra BN Bandra Rly Stn (W), Mumbai 001, 061, 074, 086, 211, 212, 214, 215, 216, 220, 222, 225, 321L, 371, 422, 473, 505L, 515L Bandra (W), Khar (W), Mahim (W)
13 Santacruz S Swami Vivekanand Road, Santacruz (W), Mumbai 028, 051, 054L, 080L, 081L, 083, 224, 229, 231, 257, 336, 356L, 384, 395, 615, 616, 617, 618, 627, 630 Santacruz (W), Khar (W), JVPD, Juhu
14 Goregaon GG Near Motilal Nagar, Goregaon (W), Mumbai 032, 033, 038, 201, 203, 204, 205, 210, 234, 253, 258, 261, 262, 265, 424, 425, 444L, 454, 707L Goregaon (W), Jogeshwari (W)
15 Oshiwara OSH Oshiwara Village, Goregaon (W), Mumbai 004L, 056, 084L, 200, 221, 223L, 235, 236, 238, 242, 248, 249, 250, 251, 252, 254, 266, 268, 328, 330L, 469L Jogeshwari (W), Andheri (W), Versova
16 Poisar P Swami Vivekanand Road, Kandivali (W), Mumbai 206, 239, 276, 277, 280, 281, 283, 285, 286, 290L, 291, 292, 295, 296 Kandivali (W), Borivali (W)
17 Gorai GR Lokmanya Tilak Road, Gorai, Mumbai 079, 202L, 208, 226L, 228, 230, 237, 240, 244, 245, 246, 247, 259, 260, 269, 284, 294, 309L, 345, 460L, 461L, 720L, AIRPORT-3 Gorai, Borivali(W),Dahisar (W)
18 Malwani MLV Malwani, Malad (W), Mumbai 180, 207, 241, 243, 256, 270, 271, 272, 273, 275, 278, 359L, 456, 459L, 601, 611, 621, 622, 624, 625 Malad(W), Malvani, Madh
Eastern Suburb Zone
19 Anik A Salt-pan Road, Wadala, Mumbai 005, 045, 058, 059, 060, 063, 085, 170, 173, 175, 177, 348, 352, 360, 361, 362, 363, 367, 369, 431, 501L, 610, C-6 Exp, C-72 Exp, A.S 3, A.S 9 Kurla (E), Sion, Anik, Mahul Village
20 Prateeksha Nagar PN Salt-pan Road, Wadala, Mumbai 014, 015, 043, 064, 067, 088, 169, 172, 181, 255L, 302, 312, 315, 448L, 502L, 509L, C-42 Exp Antop Hill, Wadala(E), Matunga(E)
21 Deonar D Sion–Trombay Road, Deonar, Mumbai 021L, 092L, 093L, 355L, 364, 374L, 380, 382L, 399L, 493L, 506L, 520L, 521L, 663, C-21 Exp, C-50 Exp, C-60 Exp, A.S 592, AIRPORT-1 Chembur (E), Trombay, Mankhurd, Anushakti Nagar, Govandi (E)
22 Shivaji Nagar SN Govandi, Shivaji Nagar, Mumbai 008L, 019L, 020L, 329, 350, 357, 366, 375L, 376L, 379, 383, 404, 483, 488L, 489L, 518L, C-8 Exp Shivaji Nagar, Govandi (W), Chembur(W),
23 Ghatkopar G Ghatkopar (E), Mumbai 010L, 185, 305, 354, 381, 385, 386, 388L, 389, 390, 393, 394, 397, 406, 416, 419, 421, 427, 429, 430, 470L, 481, 485L, 487L, 494L, 497L, 499L, 511L, 533L, C-53 Exp Ghatkopar (W), Ghatkopar (E), Kannamwar Nagar
24 Vikhroli V L.B.S Road, Vikroli (W), Mumbai 007L, 325, 387, 410, 417, 418, 478L, 500L, 510L, 602, 603, 604, 605, 606, 607, 608, 612, C-9 Exp Vikhroli (W), Bhandup(W), Kanjurmarg (W)
25 Mulund MU Devidayal Road, Mulund (W), Mumbai 368L, 370, 373L, 391, 396L, 402, 403L, 405, 407, 408, 409L, 412, 484L, 495, 512L, 513L, 514L, 617,C-61,C-198(Navi-Mumbai) AS-1,AS-5,A-8, A-13 Exp, AIRPORT-2 Mulund (W), Thane, Mulund (E), Nahur
Routes operated Outside Mumbai Limits
No Area Bus Route
1 Navi Mumbai 500*, 501*, 502*, 504*, 505*, 506*, 507*, 509*, 510*, 511*, 512*, 513*, 514*, 517*, 518*,520*, 521*, 522*, 523*, 524*, 525*, 533*, 545*, C-43, C-50, C-52, C-53, C-198(Navi-Mumbai Express), AS-503, AS-505, AS-524, AS-525, AS-592, AIRPORT-1
2 Thane/Kalwa/Mumbra 453*, 484*, 491*, 492*, 493*, 494*, 495, 496*, 497*, 499*, 700*, C-42, C-43, C-44, C-45, C-46, C-61, C-198(Thane Express) AS-1, AS-3, AS-5, AS-13EXP, AS-458, AS-700, AIRPORT-2
3 Mira Road-Bhayandar/Ghodbunder Road 491*, 700*, 701*, 702*, 703*, 705*, 706*, 707*, 708*, 709*, 710*, 712*, 720*, C-71, C-72, C-61, C-198(Bhayandar Express), AS-2, AS-70EXP, AS-458, AS-700, AS-707
AIRPORT Bus Routes (Express)
No Depot Code Route No. Route
1 D AIRPORT-1 Mumbai CSI Airport Terminal 2 (Sahar) to Vashi Bus Station/CBD Belapur via SCLR & Mankhurd Link Road
2 Mu AIRPORT-2 Mumbai CSI Airport Terminal 2 (Sahar) to Cadbury Junction, Thane via Powai & LBS Marg
3 Gr AIRPORT-3 Mumbai CSI Airport Terminal 2 (Sahar) to Borivali (West) via JVPD & Link Road
Ladies Special Bus Routes महिलांसाठी विषॆश
No Depot Code Route No. Route
1 GR 79 charkop Bus station to Shivaji Park
2 Mu 307 Vaishali Nagar, Mulund to Marol Depot
3 Mu 409 Mulund Check Naka to Sahar Cargo Complex
4 V 605 Tembi Pada to Bhandup station (w)


Quick Service Routes
No Depot Code Route No. Route
1 MJ/K 332 Agarkar Chowk Andheri(E)/Kurla station(W)
2 V/M 340 Agarkar Chowk Andheri (E)/Ghatkopar station(W)
3 BB SPL 9 Ahilyabai holkar chk(churchgate stn) via NCPA
4 MJ 415 Seepz/Agarkar Chk (Andheri E)
5 OSH 266 Andheri St(w)/Swami samarth Nagar
6 DH/ K 310 Bandra St(E)/Kurla stn(W) via BKC
7 DH/ K 311 Santacurz St(E)/Kurla stn(W) via Air India Cly
8 DH/ K 313 Santacurz St(E)/Kurla stn(W) via Vidyanagari
9 V 605 Tembi Pada to Bhandup station (w)


Double Decker Service Routes
No Depot Code Route No. Route
1 MJ/K 332 Agarkar Chowk Andheri(E)/Kurla station(W)
2 C SPL 1 Mumbai CST via NCPA
3 MJ 415 Seepz/Agarkar Chk (Andheri E)
4 DH/ K 310 Bandra St(E)/Kurla stn(W) via BKC
5 DH/ K 311 Santacurz St(E)/Kurla stn(W) via Air India Cly
6 DH/ K 313 Santacruz Stn (E)/Kurla Stn (W) via Vidyanagari

Bus tracking and next stop information[edit]

On 7 August 2012, BEST inaugurated a service that allows BEST commuters to get mobile and internet updates about the scheduled time of arrival of an AC bus at a particular stop. A commuter can type out BEST, followed by the five-digit code of a particular bus stop, and send the message to 56060. The passenger will receive a message, informing him about the expected timings of the buses next slated to arrive at the stop. The same information is available at www.bestpis.in. A GPS system is installed on all AC buses. By March 2013, new Wrights and Citaros are expected to be trackable (including existing Wright Eclipse Gemini VLW17 - VLW21).[25]

LCD screens installed in buses will display the name of the next stop. The GPS system will be used to track buses and divert them in an emergency.

BEST Transport Museum[edit]

A BEST vehicle used for driver tests

The BEST Transport Museum is at Anik Bus depot at Wadala near IMAX theater. The museum was founded by P D Paranjape, a BEST officer who religiously collected bus tickets, engines, ticket-issuing machines from depots across the city. The museum was set up in 1984 at BEST’s Kurla depot and was shifted to Anik depot in 1993.[26] The museum traces the evolution of BEST. It houses mini models of charming old BEST buses and ancient trams. Hand-written placards in Marathi and photographs are on display for public. Entry to the museum is free.[27]

Organisation[edit]

The company is headed by a general manager, currently O.P.Gupta. The traffic department is overseen by an 'assistant general manager (Transportation Engineering)', Shri S.M.Karlekar. It has five zones; each zone consists of five to six depots, whose operations are overseen by an 'assistant general manager (Transportation Engineering)'. The city is divided into 25 depots headed by depot managers. The traffic officers, assistant traffic officers and senior assistant/office assistant assist the depot managers.

The bus running control (BRC) officer mans the Traffic Control Room, round the clock. The section has a VHF set and hot lines connecting all the depots and police control, traffic police control, railways, etc.[28]

References[edit]

Web references

Footnotes[edit]

  1. ^ a b c d e "Progress of Bus service - FERRY SERVICE". BEST Undertaking . Retrieved 2009-11-26. 
  2. ^ a b c "BEST at its worst in Mulund, Gorai - The Times of India". Timesofindia.indiatimes.com. 1 January 1970. Retrieved 2011-08-05. 
  3. ^ http://www.hindustantimes.com/India-news/Mumbai/Special-lanes-for-BEST-a-welcome-experiment/Article1-925829.aspx
  4. ^ http://www.bestundertaking.com/general_manager.asp
  5. ^ a b "The end of the tram ways". BEST Undertaking. Retrieved 2009-12-09. 
  6. ^ a b c d e f g "Tram-Car Arrives". BEST Undertaking. Retrieved 3 February 2011. 
  7. ^ a b c "B.E.S.&T. Company". BEST Undertaking . Retrieved 2009-11-26. 
  8. ^ "Motor-Bus Appears - People take to the Bus". BEST Undertaking . Retrieved 2011-02-03. 
  9. ^ "Organization Information". BEST Undertaking. Retrieved 2009-11-26. 
  10. ^ "BEST Undertaking". BEST Undertaking . Retrieved 2009-11-26. 
  11. ^ "Composition of Bus Fleet". BEST Undertaking. Retrieved 12 October 2006. 
  12. ^ "Now running TV ads in Mumbai's BEST buses". Rediff.com. Retrieved 2011-08-05. 
  13. ^ "Bus Transport Profile". Brihanmumbai Electric Supply and Transport (BEST). Retrieved 2009-11-27. 
  14. ^ DNA Correspondent (26 August 2006). "BEST makes a smart move". Daily News & Analysis. Retrieved 12 October 2006. 
  15. ^ a b c "Buspass 2009". BEST Undertaking . Retrieved 2009-11-20. 
  16. ^ "MONTHLY BUS PASS SCHEME THROUGH-SMARTCARD (GO Mumbai)". BEST Undertaking. Retrieved 2009-12-04. 
  17. ^ "Smartcard for train, bus travel". The Times of India. 25 April 2008. Retrieved 2009-12-04. 
  18. ^ "Commute 'cashless' on BEST buses from Tuesday - The Times of India". The Times Of India. 
  19. ^ http://timesofindia.indiatimes.com/city/mumbai/BEST-plans-40-daily-pass-for-all-buses/articleshow/10307951.cms
  20. ^ Mumbai Mirror article published on 29/08/2012
  21. ^ Albuquerque, Olav (4 June 2005). "BEST to hire buses from private operators". Times of India. p. 7. 
  22. ^ Rawal, Swapnil (14 March 2007). "BEST firms up deal for CCTVs in buses". Indian Express. The Indian Express Group. Retrieved 10 May 2009. 
  23. ^ "Help line DEPOTS". BEST Undertaking. Retrieved 26 November 2009. 
  24. ^ "Parking Facilities available at BEST Bus Depot". BEST Undertaking . Retrieved 26 November 2009. 
  25. ^ "Soon, you can track BEST's AC buses - The Times of India". The Times Of India. 
  26. ^ Priyanka Bhosale. "Summer Past-time - BEST TRANSPORT MUSEUM, WADALA". Karmayog.org. Retrieved 16 December 2009. 
  27. ^ Time Out mumbai. "BEST Transport Museum". Time Out Mumbai. Retrieved 16 December 2009. 
  28. ^ "Organisational Setup". BEST Undertaking . Retrieved 12 October 2006. 

External links[edit]