Bright House Networks

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For the UK retailer BrightHouse, see BrightHouse (retailer).
Bright House Networks LLC
Private
Industry Communications
Founded 2003
Headquarters Syracuse, New York, United States
Key people
Steve Miron, CEO[1]
Nomi Bergman, President[1]
Bill Futera, EVP and CFO
Products Digital cable
Home phone service
Business phone service
High-speed Internet
Business data solutions
Home security and automation
Parent Advance Publications
Slogan "See how bright life can be"
"Do you live in a Bright House?"
Website http://www.brighthouse.com

Bright House Networks LLC is the sixth largest owner and operator of cable systems in the U.S. and the second largest in Florida, with technologically advanced systems located in five states including Florida, Alabama, Indiana, Michigan and California.

Bright House Networks serves approximately 2.5 million customers who subscribe to one or more of its video, high-speed data, home security and automation and voice services. The company also offers a strong portfolio of customizable, advanced business solutions for video, voice, data, cloud-based and managed services. The company is MEF-certified and also recently received the Cisco® Master Service Provider Certification under the Cisco Cloud and Managed Service Program, the first cable operator in the United States to achieve this designation. Bright House Networks also owns and operates exclusive, award-winning, local news and sports channels in its Florida markets.

History[edit]

Prior to 1994, some of the systems were fully owned by Advance/Newhouse under the names Vision Cable and Cable Vision (no relation to Cablevision in the New York City metro area), while in other areas, Bright House Networks is the successor to TelePrompTer Cable TV, Group W Cable, Strategic Cable, Paragon Cable, Shaw Communications and the Tampa Bay/Orlando Time Warner Communications (previously Time Inc.'s American Television & Communications before the Time Warner merger) systems in Florida.

All of the systems now owned by Bright House Networks were owned by the Time Warner Entertainment–Advance/Newhouse Partnership. Under a deal struck in 2003, Advance/Newhouse took direct management and operational responsibility for a portion of the partnership cable systems roughly equal to their equity. Bright House Networks offers video, high-speed data, home security and automation and voice services. In addition, Bright House Networks operates two regional local news channels – Bay News 9 in the Tampa Bay market, and News 13 in the Orlando market. Bright House Networks has an extensive fiber optic network in the Florida area and uses it to provide commercial services including dedicated Internet access, VPN services, and private network transport as well as telecom facilities such as SIP trunking and PRI service.

Service area[edit]

The company provides service to areas including Indianapolis, Central Florida (Orlando / Daytona Beach areas), Tampa Bay area, Lakeland, Birmingham–Hoover area, west suburban Detroit, and Bakersfield. Most of its business is concentrated in Central Florida, where Bright House is the dominant cable system in the Tampa and Orlando TV markets.[2]

Naming rights[edit]

Bright House Networks owns the naming rights to UCF's Bright House Networks Stadium in Orlando, Florida; Bright House Field in Clearwater, Florida, the spring training home of the Phillies; and the Bright House Networks Amphitheatre in Bakersfield, California. They formerly served as title sponsor of the Futures Tour Bright House Networks Open golf tournament, held in Lakeland, Florida.

Carriage controversies[edit]

Although Bright House Networks is now separate from Time Warner Cable, most of its carriage deals are still negotiated on its behalf by Time Warner Cable.[3] Thus, Bright House customers are affected whenever there are carriage disputes between TWC and a content provider, which has happened several times.

  • On September 15, 2008 LIN TV Corporation temporarily dropped its stations from Bright House Pensacola, DeFuniak Springs and Indiana systems. Affected stations were WALA-TV in Mobile, Alabama, WISH-TV/WNDY-TV/WIIH-CA in Indianapolis and WANE-TV in Fort Wayne, Indiana. Even though the controversy was focused on Time Warner Cable systems, Bright House Networks was included in the dispute, in areas where they were formerly owned by Time Warner. With both companies factored in, a total of 15 markets were affected.[7]
  • On December 31, 2008, Time Warner Cable and Viacom's MTV Networks had not agreed to renew any Viacom channel beyond the end of year. Therefore, Time Warner and Bright House Networks would have lost all 19 Viacom channels (including Comedy Central and Nickelodeon) starting on January 1, 2009.[4][5] This blackout was narrowly avoided when a zero-hour deal was reached shortly after 12 Midnight ET on January 1, 2009.[6]
  • In December 2009, the Fox Broadcasting Company announced that a dispute with Time Warner Cable could lead to Fox's owned and operated affiliates to be pulled from Bright House Networks systems in the Detroit, Tampa Bay, and Orlando markets, along with Fox's cable and sports channels in all markets served by Bright House Networks. A settlement between the two parties was reached the evening of January 1, 2010, though no terms were disclosed; during the discussions that day, none of Fox's channels or stations were blacked out.[14]
  • In July 2010, ABC's parent company, Disney, announced that Disney was involved in a carriage dispute with Time Warner Cable for the first time since 2000 (because Bright House Networks deals are negotiated by Time Warner Cable, Bright House Networks customers were also affected). In Bright House Networks-served areas, the dispute involved the Disney Channel, Disney XD, ABC Family, and all the networks of ESPN. An agreement was reached between Disney and Time Warner Cable on September 2, 2012. Customers did not lose Disney or ESPN programming during this time.[16][17][18]
  • On July 9, 2012, Hearst Television removed its stations from Time Warner Cable and Bright House Networks systems when the parties failed to reach a deal.[19] In the interim, WESH Orlando was replaced on Bright House Networks systems in Central Florida with WBRE-TV Wilkes-Barre, Pennsylvania, a station owned by the Nexstar Broadcasting Group,[20] while other Hearst stations on Bright House Networks were replaced with other cable television programming . Nexstar complained that Bright House Networks had used WBRE's signal outside their markets without permission, while Bright House argued it was within its rights to use that station's signal as a replacement until a deal with Hearst was reached.[21] The substitutions lasted until July 19, 2012, when the deal was reached between Hearst and Time Warner, and Hearst stations were returned to customer’s televisions.[22]
  • On August 2, 2013 at 5 pm, the carriage deal between CBS and Time Warner Cable expired, with no renewal deal being reached until a month later. Time Warner had major markets affected by the blackout, while only a few Bright House Networks markets lost access to CBS and CW stations owned by CBS Television Stations, as well as cable channels FLIX and The Smithsonian Channel; Bright House Networks territory includes CBSTS-owned broadcast stations Tampa CW station WTOG-TV and Detroit's WKBD-TV and WWJ-TV on their Livonia, Michigan system, which were blacked out.[23]) Premium channels Showtime and The Movie Channel, which are also owned by CBS, were similarly pulled from the cable lineup, including the corresponding Video On Demand services. Bright House Networks said that CBS withdrew permission to air Showtime, while CBS denied that and called the blackout a "punitive" measure by TWC.[24]

Sponsorships[edit]

See also[edit]

Awards and Recognition[edit]

  • Bright House Networks has ranked highest in customer satisfaction among U.S. Telephone service providers in the South Region in J.D. Power and Associates U.S. Residential Telephone Customer Satisfaction Study eight times.
  • Bright House Networks has also been named the highest ranking Internet service provider in the South region three times, according to the J.D. Power and Associates Internet Service Provider Residential Customer Satisfaction Study.
  • Bright House Networks was the Official Telecommunications Provider for the 2012 Republican National Convention, held August 27-30 at the Tampa Bay Times Forum. Bright House Networks provided voice, video, wireless, and data communications services to the thousands of delegates and members of the media as they communicated the events of the convention to the world.

References[edit]

External links[edit]