Business Information Services Library
Business Information Services Library (BiSL), previously known as Business Information Service Management Library, is a framework used for functional management and information management.
BiSL is a public domain standard since 2005, governed by the ASL BiSL foundation (previously ASL Foundation). The framework describes a standard for processes within business information management at the strategy, management and operations level.[1]. BiSL is closely related to the ITIL and ASL framework, yet the main difference between these frameworks is that ITIL and ASL focus on the supply side of information (the purpose of an IT organisation), whereas BiSL focuses on the demand side (arising from the end-user organisation).[2] [3]
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[edit] History
BiSL was developed in the Netherlands by Getronics (formerly PinkRoccade) for the applications division BAS that was later bought by Capgemini in 2008. The ASL-BiSL Foundation was founded in 2002 to propagate knowledge of ICT Service management and to write whitepapers on popular ICT demand management subjects such as Outsourcing, Compliance & Governance, and Metrics.[4] The body of knowledge on BiSl is currently public domain, but Capgemini actively supports application of BiSL theory, and application of BiSL tools such as the BiSL game, a project management game using roleplaying that can be played in one day by up to 25 players, designed to teach the BiSL concepts in the field of ICT management. Since so many aspects of BiSL in real life are based on business strategy, the game creates a sense of urgency in projects by causing interruptions of normal business by external or internal factors. The method uses the Learning-by-doing concept.
[edit] BiSL in ICT demand management
Information management, or ICT demand management, can be split in three major areas:
- Technical / Infrastructure Management (framed by ITIL)
- Technical management is the group of processes focusing on the management of the IT infrastructure itself and is supported by the ITIL standard. The IT infrastructure is the underlying layer made of computer systems, network connectivity and end-user devices allowing to operate the application layer and provide them with application functionalities. Technical management is owned by the IT organisation.
- Application Management (framed by ASL)
- Application management is the group of processes that takes care of the implementation of the evolutions in the applications required to comply with technical or functional requirements. These changes may be required either because the application doesn't work like expected (corrective application maintenance) or because the expectations have changed (what the application needs to deliver has changed). Application management focuses on incremental changes on existing applications, not on the development of new applications, and is supported by the ASL standard, which is subsequent to and partially inspired by the ITIL standard.
- Functional Management (framed by BiSL)
- Functional management is the group of processes that frames the provisioning and control of the functional requirements that the applications have to deliver to the end-users. Functional management is owned by end-user organisations and enables them to control that the required functionalities are implemented in the applications that the end-users use, or that changes to the applications comply to the expectations. Functional management is supported by the most recent BiSL standard.
[edit] References
- ^ http://www.aslbislfoundation.org/content/view/12/17/lang,en/
- ^ http://www.aslbislfoundation.org/component/option,com_docman/task,doc_download/gid,338/Itemid,70/lang,en/
- ^ Remko van der Pols, Ralph Donatz, Frank van Outvorst. BiSL, Framework for Business Information Management. (2007) ISBN 978-90-8753-042-6
- ^ Dutch Article in Computable magazine over the ASL-BiSL Foundation
[edit] External links
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