Business Intelligence Competency Center

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A Business Intelligence Competency Center (BICC) is a cross-functional organizational team that has defined tasks, roles, responsibilities and processes for supporting and promoting the effective use of Business Intelligence (BI) across an organization.

As early as 2001, Gartner, an information technology research and advisory company, started advocating that companies need a BICC to develop and focus resources to be successful using business intelligence. [1] Since then, the BICC concept has been further refined through practical implementations in organizations that have implemented BI and analytical software.

In practice, the term "BICC" is not well integrated into the nomenclature of business or public sector organizations and there are a large degree of variances in the organizational design for BICCs. Nevertheless, the popularity of the BICC concept has caused the creation of units that focus on ensuring the use of the information for decision-making from BI software and increasing the return on investment (ROI) of BI. [2]

A BICC coordinates the activities and resources to ensure that a fact-based approach to decision making is systematically implemented throughout an organization. It has responsibility for the governance structure for BI and analytical programs, projects, practices, software, and architecture. It is responsible for building the plans, priorities, infrastructure, and competencies that the organization needs to take forward-looking strategic decisions by using the BI and analytical software capabilities.

A BICC’s influence transcends that of a typical business unit, playing a crucial central role in the organizational change and strategic process. Accordingly, the BICC’s purpose is to empower the entire organization to coordinate BI from all units. Through centralization, it "…ensures that information and best practices are communicated and shared through the entire organization so that everyone can benefit from successes and lessons learned."[3]

The BICC also plays an important organizational role facilitating interaction among the various cultures and units within the organization. Knowledge transfer, enhancement of analytic skills, coaching and training are central to the mandate of the BICC. A BICC should be pivotal in ensuring a high degree of information consumption and a ROI for BI.


  1. ^ Strange, K. H., Hostmann, B. (22 July 2003), BI Competency Center Is Core to BI Success, Gartner Research
  2. ^ Miller, G., Queisser, T (2008), The Modern BI Organization, Heidelberg, MaxMetrics GmbH
  3. ^ Miller, G., Bräutigam, B, & Gerlach, S. (2006). Business Intelligence Competency Centers: A Team Approach to Competitive Advantage. Hoboken: Wiley

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