Business transformation
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(Redirected from Business Transformation)
Business transformation is the fundamental change to the way a business operates, whether that be moving into a new market or operating in a new way[1] It is an approach that attempts to align an organisation's activities relating to people, process and technology more closely with its business strategy and vision. This fundamental change aims to meet long-term objectives.
Business transformation is achieved by aligning the areas of people, process and technology to achieve significant change, eg. such as (for example) 50% increased revenue or 25% improved customer satisfaction or a 20% cut in costs as seen in the BBC's transformation programme Delivering Quality First. [2]
It can be defined as:[3]
- changing appearance - by improving services to customers
- changing shape – by review and reappraisal of what a business should do, by working with partners and by making better use of all types of resources
- changing form – by improving the way the business works, and embracing new organisational structures, skills, processes and technology
[edit] References
- ^ Cap Gemini website: Business Transformation November 2011.
- ^ BBC Trust website October 2011
- ^ Oxford City Council website: Business Transformation Strategy, October 2008.
