Business excellence
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Business excellence is the systematic use of quality management principles and tools in business management, with the goal of improving performance based on the principles of customer focus, stakeholder value, and process management. Key practices in business excellence applied across functional areas in an enterprise include continuous and breakthrough improvement, preventative management and management by facts. Some of the tools used are the balanced scorecard, Lean, the Six Sigma statistical tools, process management, and project management.
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Models [edit]
business excellence provides for a complete integration of the improvement activity into the organization[1] In general, business excellence models have been developed by national bodies as a basis for award programs. For most of these bodies, the awards themselves are secondary in importance to the widespread adoption of the concepts of business excellence, which ultimately leads to improved national economic performance.
By far the majority of organizations that use these models do so for self-assessment, through which they may identify improvement opportunities, areas of strength, and ideas for future organizational development. Users of the EFQM Excellence Model, for instance, do so for the following purposes: self-assessment, strategy formulation, visioning, project management, supplier management, and mergers.
When used as a basis for an organization's improvement culture, the business excellence criteria within the models broadly channel and encourage the use of best practices into areas where their effect will be most beneficial to performance. When used simply for self-assessment, the criteria can clearly identify strong and weak areas of management practice so that tools such as benchmarking can be used to identify best-practice to enable the gaps to be closed. These critical links between business excellence models, best practice, and benchmarking are fundamental to the success of the models as tools of continuous improvement.
EFQM Excellence Model [edit]
Business excellence, as described by the EFQM refers to "outstanding practices in managing the organization and achieving results, all based on a set of eight fundamental concepts." These concepts are:
- Achieving Balanced Results
- Adding Value for Customers
- Leading with Vision, Inspiration & Integrity
- Managing by Processes
- Succeeding through People
- Nurturing Creativity & Innovation
- Building Partnerships and
- Taking Responsibility for a Sustainable Future
Malcolm Baldrige Award [edit]
The Malcolm Baldrige National Quality Award Model (also known as the Baldrige model, the Baldrige Criteria,[2] or the Criteria for Performance Excellence), was launched by the US government. More than 60 national and state/regional awards base their frameworks upon the Baldrige criteria.
Process phases [edit]
Because of the blend of different methodologies that have specific phases within their processes, Business Excellence demands four phases:
Those phases evolve within the growing organization, driving constant monitoring, optimization and re-evaluation, and fit together with the Six Sigma core process named DMAIC or the improvement circle named PDCA which can also be found in ISO 9001.
References [edit]
- ^ Porter Les and Steve Tanner (2012). Assessing business excellence. Routledge. ISBN 978-0750655170.
- ^ "Baldrige Criteria".
