Business service visualization

Overview

Business Service Visualization (BSV) provides a way to view the interrelated components that combine to deliver a business service. It allows end to end dependencies to be viewed dynamically using visualization software and uses data integration technology to retrieve information from a number of relevant sources.

BSV allows a number of different stakeholder to view relationships and information from different perspectives, perform impact analysis and make more informed decisions.

BSV vs. Point Solution Visualization

Traditional visualization of business services have been focused on specific domains such as Business Process Models and Change Management Databases, while these offer valuable specialized views they do not provide the end to end views that are required to make holistic decisions. Business Service Visualization provides a self service mechanism for professionals to understand how Business Services are supported by technology using advanced business intelligence visualization.

Key Concepts

1. Accessible by as wide a range of users as possible from multiple disciplines, low barriers to entry
2. Wherever possible uses data directly from the source, support real time access and batch updates include online and offline modes
3. Provides a component breakdown of each business service allowing top down and bottom up analysis
4. Easy to comprehend visualizations which reveal multiple perspectives at the same time
5. Provides dependency mapping and facilities to manually associate relationships where not can be derived
6. Data neutral, provide a map allowing easy navigation and enquiry flows but link to source system for master content

Key features provides by BSV software:

• See information from more than just one perspective
• Reveal the relationships between business processes and infrastructure configuration dependencies
• Measure and trace the value your IT investment is delivering to the business
• Provide high level return on investment models which apportion infrastructure costs to consuming business sponsors

See also

• Business Service Management
• Business Process Management
• CMDB
• Information Visualization

External references

• Gartner Says Emerging Technologies Will Marginalize IT's Role in Business Intelligence
• WHY BUSINESS INTELLIGENCE MATTERS