|This article does not cite any references or sources. (February 2010)|
Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking, which record details about the call but not the conversation; however, software may include both recording and logging functionality.
Call recording is becoming increasingly important, with technology changing and working habits becoming more mobile. Addressing mobile recording is now the subject of many financial regulators' recommendations. It is also increasingly important to business continuity planning, especially for pandemic planning.
The actual recording takes place on a recording system with software for the management of calls and security of recordings. Most call recording software applications rely on an analogue signal via either a call recording adapter or a telephony board.
Digital lines cannot be recorded unless the call recording system can capture and decode the proprietary digital signalling, which some modern systems can. Sometimes a method is supplied with a digital PBX that can process the proprietary signal (usually a conversion box) before being channeled to a computer for recording. Alternatively a hardware adapter can be used on a telephone handset as the digital signal is converted at that point to analogue.
VoIP Recording is usually restricted to streaming media recorders or software developed by the softphone or IP PBX creator. There are also solutions which use packet capture technology to passively record VoIP phone calls on the LAN.
Hardware is required to make the voice signal available to the computer equipment. Some of today's call recording software is sold as a turn-key solution with hardware.
Direct recording of mobile phone calls requires a hardware adapter connected to the handset. There are many other ways to record mobile phone calls. One approach is to route calls via a new PBX system linked to the recorder. However, such systems are typically expensive to purchase and change the way that calls are made, incurring running costs. Another approach links directly into existing recording systems from a PDA phone. Both of these approaches allow recordings to be timestamped, often required for legal reasons. Recording directly onto mobile devices does not provide a legally valid recording.
Call recording software list
|Program||Owner||Operating systems||License||VoIP/Analog/Digital||Other capabilities||Latest release|
|Majuda Voice||Majuda Corporation||Windows||Closed||VoIP/Analog/Digital||Specializing in enterprise call recording and quality management solutions. Support for station and trunk side recording of digital, analog and IP environments. Support for passive recording on virtually all PBX manufacturers as well as active integrations with Microsoft Lync and Mitel SRC. Majuda offers features such as record-on-demand, desktop screen capture, free-seating, email-on-demand, customizable agent evaluations just to name a few. Majuda also supports virtualization of their IP recording products.||v7.5|
|Audiocodes||Windows||Closed||VoIP/Analog/Digital/Lync||SmartTAP enables recording of calls for compliance, liability, quality assurance, security and sales verification. The system allows users to select who to record, and when to record. SmartTAP is easily configured to record calls by individual users or by specific device. Using XML, SmartTAP can be easily configured to start and stop recording based on the customer’s specific requirements.||v2.2|
|Voxida||accuratealways.com||Windows||Closed||VoIP/Analog/Digital/SIP Trunk/Passive VoIP/IP/PRI/T1||The Voxida call recording software that record calls, live monitors conversations and runs reports on the recorded call data. Voxida supports all major digital/TDM, VoIP and trunkside technologies as well as recording associated video for synchronous playback with the call audio and real-time streaming. Compatible with Cisco, Avaya, NEC, Nortel, Ericsson, Inter-Tel, Siemens and other proprietary PBX systems. Voxida does native digital recording so no adaptors or additional telecom interfaces are required.||v5.8|
|TantaComm Capture||TantaComm LLC||Windows||Closed||VoIP/Analog/Digital/Lync||TantaComm is a global innovator in customer interaction recording, compliance and quality management solutions. Many of the world’s largest contact centers, service desks, inside sales teams and technology providers have relied on TantaComm to help them delivery great customer experiences for the past 20 years. Capture records customer interactions for compliance and quality management. This powerful interaction recording solution reliably records both audio and screen interactions.||v13|
|VocalRec||Windows||Closed||VoIP/Analog/Digital||Specializing in enterprise call recording and quality management solutions. Support for station and trunk side recording of digital, analog and IP environments. Support for passive recording on virtually all PBX manufacturers Astersik,Avaya,Alcatel,CISCO. VocalRec offers features such as record-on-demand, desktop screen capture, free-seating, customizable agent evaluations. VocalRec also supports virtualization of their IP recording products.||v10.1|
|Adutante Recorder||Versadial Solutions||Windows||Closed||VoIP/Analog/Digital||Adutante recording is a collection of Adutante applications for recording management. Utilizing multiple recording engines such as VSLogger, Desktop Assistant, and SBWin, Adutante Recording allows business professionals to access vital company data from a centralized location. Phone recording, Screen Capture and PC Analytics can be captured and recorded with multple providers. Provides detailed reports of recorded information. Provides Live monitoring of individual recording providers or channels. Provides Search and recorded information playback features. Managers user access permissions.||v1.4|
|VSLogger Call/Audio Recording Engine||Versadial Solutions||Windows||Closed||VoIP/Analog/Digital/SIP (TRUNK)/Active VOIP||VSLogger is a standalone application and a major component of the Adutante recording package. VSLogger is a voice recording engine capable to record up to 256 audio channels from analog, digital PBX, T1, E1, ISDN lines or VOIP streams. Multiple VSLoggers may be linked across several locations and accessed from a centralized location via Adutante||v4.1.3|
|Call Mynah||Call Mynah||Windows||Closed||Mobile||Call Mynah is a stand alone and networked Call Recorder for mobile phone users. It links to any mobile phone via Bluetooth technology.||v2.2|
|USBCallRecord||Intelligent Recording||Windows||Closed||VoIP/SIP Trunk/IP PBX/Digital PBX/Analogue/Mobile||USBCallRecord is a stand alone and networked Call Recorders for single users to typically 40 phones/lines.. Supports full range of recording and supervisor features.||v3.2.4|
|AgentDialer||Voicent||Windows||Closed||VoIP/SIP Trunk/IP PBX||AgentDialer is a stand alone outbound predictive dialer for call centers. Supports csv call lists, call recording, transfer to phone / remote agent, VoIP compatible.||v8.3.4|
|LogMyCalls||Contactpoint, LLC||Web Browser, iOS, Android,||Closed||VoIP/Analog/Digital/SIP||LogMyCalls delivers hosted recording capabilities, as well as call tracking data, advanced call routing, IVR, call scoring, voice analytics, and other phone performance management options. LogMyCalls provides recording capabilities to hosted PBX operators in North America. Carrier grade telephony systems running off an L3 backbone.||v2.0|
|CareInterview||Universal Control Technologie||Windows||Closed||VoIP||CareInterview allows you to listen to the conversations in real time, but also to record them, stock them and file them in order to examine them at a later time.||v5.1|
|Scoompa CallRecorder||Android Market||Android||Closed||VoIP||Call Recording software for Android. Records on the server side using a Twilio infrastructure, emails recording to owner when call finishes.||v1.4|
|Cacti||appliedcorp.com||Windows||Closed||VoIP/Analog/Digital/SIP Trunk/Active VoIP/IP/PRI/T1||Call Recording software that covers all aspects of Call Recording. Works across virtually any telephony platform. Support for TDM, VoIP and Trunk Side Recording. Options include Screen Capture, Quality Monitoring and Speech Analytics and Post Call Surveys.||v2.46|
|Oreka TR||OrecX, LLC||Linux, Windows||Closed||VoIP/Analog/Digital/PRI/T1/SIP||Oreka TR is a commercial call center grade recording software that can scale from 5 - 5,000 users. Add on modules include Oreka LM (Live Monitoring), Oreka QM (Quality Management), Oreka SC (Screen Capture)..||v1.3|
|SoundRecall||SoundNotes Technology Inc.||Windows||Closed||VoIP/Analog/Digital/SIP Trunk/Active VOIP/IP/ISDN/PRI||Record TDM, VOIP & Blended environments. Hosted recording; Remote Monitoring; Screen capture; Agent Quality Monitoring; Customer Surveys . Compatible with Nortel, Toshiba, Mitel, Cisco and Avaya.||v4.0.1|
|VoIPmonitor||voipmonitor.org||Linux, POSIX UNIX||Open||VoIP||VoIPmonitor is open source live network packet sniffer and call recorder for linux or posix unix which analyzes SIP and RTP protocol. It can run as daemon or analyzes already captured pcap files. Free VoIPmonitor can decode only G.711 codec. Commercial version can decode from G.729/G.723/GSM/Speex/iLBC. One of unique feature of VoIPmonitor is decoding phone calls which are changing codecs during call. Synchronisation is achieved with jitterbuffer simulator so every single file is properly synchronised.||v4.0|
|ContextRecorder||Callfinity||Windows, Linux||Closed||VoIP/Analog/Digital/SIP Trunk/Active VoIP/IP/PRI/T1||Contact center/call center recording. Available on-premise and hosted; active call-through recording or passive tap. Options for screen recording, keystroke logging, screen pop, evaluation forms designer, and quality reporting. Compatible with most PBXs including Cisco, Avaya/Nortel, Mitel, and all trunks.||v5.1|
|CXM||Co-nexus, Inc||Windows||Closed||VoIP/Analog/Digital/PRI/T1/SIP||CXM (Customer Experience Management) Recording and Quality Monitoring software is an enterprise solution designed to assist contact centers increase customer satisfaction and reduce liability. CXM offers; recording, screen capture, PCI Compliance, performance evaluation, agent coachng and post call satisfaction surveys. CXM is compatible with most PBX's including Avaya, Cisco, Nortel, Inter-tel, Mitel and NEC.||V4.6|
|DGVox Voice Logger (Voxspectrum Pvt Ltd)||Voxspectrum (P) Ltd.||Windows||Closed||VoIP/Analog/Digital/IP/ISDN||record TDM, VOIP & Blended environments,Screen capture,Free seating,Agent Quality Monitoring,Certified by Cisco and Avaya||v7.1|
|Xtend Voice Logger (Xtend Technologies)||Windows||Closed||VoIP/Analog/Digital/IP/ISDN||record TDM, VOIP & Blended environments||v3.0|
|Alliance Arcane (Logger)||Alliance Infotech (P) Ltd.||Windows, Linux||Closed||VoIP/Analog/Digital/IP/RF||record TDM, VOIP & Blended environments||v3.0|
|CARIN Unified Recording Solution||TC&C||Windows Server||Closed||VoIP||Award-winning recording solution for unified communications of all media. First Cisco Telepresence recorder in the world. See Cisco Telepresence article.||v4.1|
|Uptivity Discover Suite||Uptivity, formerly CallCopy||Windows||Closed||VoIP/Analog/Digital||Call Recording, Desktop Recording, Speech Analytics, Desktop Analytics, Coaching and Training, Surveys, Quality Management, Performance Management and Workforce Management||v5.2|
|Encore||dvsAnalytics, Inc.||Windows||Closed||VoIP/Analog/Digital/SIP Trunks/T1/PRI||Screen Recording, Quality Management, Agent Evaluations, Full and Selective Encryption, Reporting & Analytics||v2.2.9|
|XTR||XTR Digital||Windows||Closed||Analog/Digital||Caller ID, FTP/Lan/Email storage, voice activated recording, continuous recording.||v3.00|
|SonicView||Trivium Systems||Windows,||Closed||VoIP/Analog/Digital/T1/PRI/Analog/SIP||Trunk side and station side voice recording solutions from a single user/voice port to hundreds of ports with centralized server based solutions. Supporting IP, digital and analog mixed systems||v3.30|
|TRx||NCH Software||Windows, Mac||Closed||Analog/Digital||1 Line Recorder.||v4.30|
|VPI CAPTURE PRO||VPI (Voice Print International)||Windows||Closed||VoIP/Analog/Digital||Analytics-enhanced, Web-based call recording and quality monitoring software for VoIP, TDM and hybrid environments with single or multiple locations, branch offices and home agents.||v5.0|
|CallRex Call Recording||Telrex||Windows||Closed||VoIP||Call recording for IP-based telephony environments. Full-time, on-demand, or triggered recording options available. Quality management & liability recording.||v3.9|
|VRS||NCH Software||Windows||Closed||Analog/Digital||Multi-Channel Audio, voice activated, hardware activated or continuous recording modes.||v5.37|
|Record||Oak Systems International||Windows||Closed||Analog/Digital/SIP/VoIP||Voice recording for quality monitoring and compliance. Expandable from 4 trunks/extensions to enterprise-size environments. Recordings are encrypted as standard.||v5|
|Open Unified Recording||Unified Recording||Linux||Open||VoIP||Call recording for IP-based telephony environments using packet capture engine. Commercial version of the product (Unified Recording) includes encryption, Screen Capture, Analog/Digital/Asterisk.||v1.0|
|CyberTech Pro & Myracle||CyberTech International||Windows||Closed||VoIP/Analog/Digital/SIP (TRUNK)/Active VOIP||This multi-media product delivers voice recordings of traditional or VoIP telephony, together with data and desktop screens for applications including verification and compliance, dispute resolution, resilience options, training and quality monitoring.||v6.0|
|VoxRecord||Voxsmart Ltd.||BlackBerry||Closed||[Mobile call recording software for call recorders] VoIP/Analog/Digital/SIP (TRUNK)/Active VOIP||This is a software product that ties mobile devices into any call recorder. VoxRecord generates the same call recording metatags for mobiles as are already created for landlines. These are displayed on the call recorder's interfaces for verification and compliance.||v10.7.1.x|
|CallRecorder||Trillium Technology Pty. Ltd.||Windows||Closed||VoIP/Analog/Digital||Automatic, Manual and Voice activated recording with optional announcement and beep feature. Automatic recording uses hardware detection features from Trillium Recording Adaptors.||v5.10|
|Sense||Retell Ltd.||Windows||Closed||VoIP/Analog/Digital||Retell's own ISDN30, ISDN2, Analogue and VoIP Interface cards. Call Recording software of up to 1000 channels. Call Recording and Call Management enabling platform geared for integration, offering: recorder back-end, Open Architecture, APIs, SDK. 100% successful call matching.||v2.5.1|
|Verba Recording System||Verba Technologies||Windows Server||Closed||VoIP||Unified call recording solution for voice, video and telepresence. More information can be found in the Verba Technologies article.||2010|
|SmartRecord||CTI Group (Holdings) Inc.||Windows||Closed||VoIP/Analog/Digital/SIP (TRUNK)/Active VOIP||This multi-tenant, predominantly hosted recording product provides recording capabilities to the majority of hosted PBX operators worldwide. One of the first recording products to integrate in a carrier grade IMS environment, the product not only delivers hosted recording capabilities, but also multi-tenant speech analytics, call evaluation, and screen recording facilities.||v4.0|
|Oreka GPL||Oreka.org||agnostic||Open||VoIP||Oreka is a modular and cross-platform system for recording and retrieval of audio streams. The project currently supports VoIP and sound device based capture. Recordings metadata can be stored in any mainstream database. Retrieval of captured sessions is web based||v1.2|
|Call Trunk||Call Trunk Holdings Ltd||Web Browser, iOS, Android, BlackBerry||Closed||VoIP/Analog/Digital||Call Trunk's applications are interfaces to a cloud-based service that records conversations between any two telephones, stores the recordings, and makes them accessible via a web portal.||Different for each device|
|MiaRec||MiaRec, LLC||Windows||Closed||VoIP||MiaRec is an enterprise-level solution for recording calls inside IP-based telephony network. MiaRec is based on the innovative packet sniffing technology that allows it to be considerably less expensive than analog-based recording systems.||v3.1|
|CommsOffice Voice||CommSoft RMS, LLC||Windows||Closed||Analog/Digital/SIP/VoIP||CommsOffice Voice is a PC/Server based Call Recorder with unlimited client software. It is part of the CommsOffice family of telephony applications and is compatible with most telephone systems.||V7.1|
|Optimise OnDemand||Magnetic North||Web Browser||Closed||Analog/Digital/SIP/VoIP||Cloud based, pay-as-you-go solution. Calls recorded multiple times for resilience. High quality audio. Agent screen recording option. Powerful coaching, training, customer survey and call scoring quality management solution embedded.Supports multiple locations and remote working agents. PCI and FSA compliant application with option to take your whole centre out-of scope for payment collection.||V4.5|
|Unified Recording Management System||Unified Recording Management System||Linux||Closed||Analog/Digital (E1/T1/J1) ISDN/CAS/ SIP||Enterprise grade Call Recording and Screen Capture which works passively with most PBXs without the need to upgrade PBX. Has Powerful features, is web based, multiple levels of security, agent features and AES 256 bit encryption. Compatible with NEC, Nortel, Mitel, Shortel, Aastra, Cisco, Asterisk and Avay. Excellent compression levels making efficient use of storage.||V2.6.5|
|VTLogger||Voicetronix||Linux||Open||Analog/Digital (E1/T1/J1) ISDN/CAS||VTLogger is an open source (L-GPL) PC/server based call recorder that can be used trunk and/or station side. Records up to 960 channels and stores calls in wave and ogg file formats. Codec support includes G.711, Speex and Vorbis. Captured call information (CDR) is stored in databases or CSV formatted files. VTLogger can be configured to provide continuous, rule-based, voice activated or on demand recording. It uses internally designed and manufactured telephony line interface boards to passively tap the trunk lines and/or extensions. Retrieval of call records for listening is via a web based GUI.||V0.5|
|NovoLog||Novo Technologies||Windows||Closed||VoIP/Analog/Digital||NovoLog6 is a solution suite that provides call and screen recording to the contact center market. This solution includes a complete and fully integrated quality evaluation and coaching component. Compatible with most PBX's including Cisco, Avaya and Mitel.||V6.2|
|Call Recorder - IntCall||Telestar||iPhone/iPad/iPod, Android||Closed||VoIP||Records outgoing calls from the smartphone to any other phone. The entire call is recorded and saved as a .wav file on the device itself and can be sent by email from the app. The app is based on VoIP so good internet connection is required during the call. Price is per destination / per minute and it is required to buy credit in advance via AppStore, Google Play or PayPal.||v1.3|
|Audio Recorder API||Nektra Advanced Computing||Microsoft Windows||Proprietary with Source Code Available||VoIP||Audio Recorder API to record any Microsoft Windows audio stream from VoIP to streams played on a Web Browser.||v1.5|
|ASLogger (Call Recording and Logging solution)||Ahmad software technologies||Windows||Closed||Analog/Digital (E1/T1/J1) ISDN/CAS/VoIP||ASLogger is an integrated call recording and call logging solution for Analog/Digital/VoIP. ASLogger provides features such as record-on-demand, continues recording, Agent screen capture, free-seating, Live Monitoring, Custom Reporting, Email-on-demand, On spot Call marking and tagging.||v1.4|
|LogFinity (Call Recording and Call Monitoring solution)||TeleFinity||Windows||Closed||Analog/Digital (E1/T1/J1) ISDN/CAS/VoIP||LogFinity is a digital phone and radio recording system that records, analyzes and evaluates communications.
It is a PC based recording solution with an open platform architecture, that addresses small-scale to large organizations. It has these additional features: Calls Encryption, Recording Criteria, Capture caller interactions in traditional (TDM), IP, and mixed telephony environments, Capture agent's screen activity, Integrate with ACD, Call Centers, and PBXs, Web Interface.
|VoiceGuard||Windows, BlackBerry, Android||Closed||Analog/Digital/SIP||VoiceGuard works as a comprehensive call recording system that records and archives all voice conversations and voicemails on specific employee mobile devices for compliance purposes. All incoming and outgoing calls are automatically recorded by the VoiceGuard solution which supports Blackberry and Android devices.||v1.0|
|VoipNow||4PSA||Linux||Closed||Digital (E1/T1/J1) ISDN/CAS/VoIP||VoipNow is an unified communication platform delivered as UC-aa-S that besides advanced PBX functions, allows users to record calls according to predetermined rules. Calls can be stored and edited on any type of cloud, though Amazon S3 is the default configured cloud. Works with any type of IP phone or soft-phone.||v3.0.5|
Desk top call recording software and universal telephone adapter