|This article relies on references to primary sources. (June 2009)|
|Headquarters||Leeds, United Kingdom|
|Key people||John McAndrew, Chief Executive
Graham Lund, UK Managing Director
Chris Savage, Managing Director - Marketing Solutions
Tom Ilube, Consumer Markets
Peter Mansfield, Callcredit MD
|Products||Credit Risk Solutions
Collections & Recoveries Solutions
Callcredit Limited is a credit reference agency. Credit reference agencies collect and store details about consumers and their personal credit history.
Callcredit was created by Skipton Building Society and supplies information to lenders and other organisations to enable them to establish an individual's credit history, confirm application addresses and monitor significant events which may be indicators of credit risk. In 2009, Skipton sold its interest in the company to Vitruvian Partners, a UK-based private equity firm. In 2014 GTCR, a leading Chicago-based private equity firm partnered with management to acquire the company.
Callcredit's areas of business are Credit Risk, ID Verification/Fraud & Anti-money laundering, Collections & Recoveries, Consumer Marketing Data and Digital Solutions.
The company's client base includes legal firms, banks, building societies, finance houses, mail order, telecoms and utility companies. These typically use Callcredit’s services to support applications for consumer credit, however shared financial data from consumers' credit accounts is used to underpin a variety of services including Fraud and Identification products, debtor tracing and over-indebtedness tracking.
2001 saw the launch of Callcredit's first credit referencing service, “CallReport”, an online service that allows subscribers to check the identity and creditworthiness of potential customers.
In 2002 Callcredit launched its “SHARE” database of consumer credit account information. Created by monthly contributions from a closed user group of lenders, SHARE includes records from banks, building societies, and telecom companies.
In 2003 Callcredit introduced a range of products for credit risk, Anti-Money Laundering and marketing.
In 2004 the Skipton Information Group (SIG) was formed, bringing Callcredit together with EuroDirect and GMAP.
In 2005 Callcredit launched MyCallcredit, its online credit file monitoring and identity theft alert service for consumers. Also during the year Callcredit introduced a new range of debt management tools, credit monitoring and tracing solutions to aid responsible lending.
In 2006 Callcredit launched its consumer indebtedness initiative in association with the UK’s leading high street banks: HBOS, HSBC, Lloyds TSB, Barclays and RBS. The initiative uses income data along with consolidated debt data to give an understanding of customer indebtedness and ability to pay. Throughout 2007, Callcredit further developed its Over-Indebtedness Initiative (OII) and continued to roll it out across the major UK banks, building societies and credit card companies. It has also created the Callcredit Consultancy team, which supplies expertise throughout the customer lifecycle, from customer acquisition to collection and recoveries.
In 2007, Skipton Information Group acquired two additional businesses which directly complement Callcredit’s activities. Legatio build complex online systems that present data for government, blue chip and SME's. Legatio have also developed an online fraud detection service called CallValidate that verifes a bank accounts or credit / debit cards owners name and address. Legatio was started by Entrepreneurs Grant Johnston and Dave Barter in 2002 with a PDF based tax return service for individuals and agents (ftax.co.uk). The second acquisition in 2007 was DecisionMetrics, who undertake advanced analytical projects for the credit risk market, covering credit scoring, affordability assessment, Basel II modelling and ongoing performance monitoring.
In January 2008, Skipton Information Group announced its third acquisition in six months. Broadsystem are specialists in both database and marketing services, with additional skills in communications management.
CIG 2008 Rebrand
In May 2008 the Skipton Information Group rebranded to the Callcredit Information Group (CIG).
In December 2011, Noddle was launched. Noddle is a free for life credit report service from Callcredit Information Group. Customers can also see credit card and loan products based on their credit rating and their likelihood of being accepted for each product with Noddle’s confidence rating.
Callcredit Check is the consumer arm of Callcredit, providing consumers with personal credit reports. Callcredit, and the other Credit Reference Agencies gain information about consumers’ credit records from various sources including banks, building societies and lenders that have granted the consumer credit.
This information is used to generate a personal credit report. All three credit reference agencies allow consumers to access their credit report.
Under the Data Protection Act of 1998, Callcredit, and the other two Credit Reference Agencies are required by law to offer a statutory credit file, which is sent out in the post and takes around seven working days. All three credit reference agencies however also offer an online credit report which can be accessed instantly.
Callcredit Direct was established in 2004 to serve small to medium enterprises and has expanded from a team of four to employ over thirty staff. The Direct division is mainly made up of telemarketing staff supported by a field sales team who maintain face-to-face contact with clients nationwide at seminars and conferences. The team specialise in promoting Callcredit’s anti-money laundering product CallML, as well as advising, where necessary, on Callcredit’s complete product portfolio. Direct’s current subscribers mainly operate within the legal and accountancy sectors however the business’s client base covers most industries with a financial bias and a need to comply with the Proceeds of Crime Act 2002.