Casualty notification
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Casualty notification is the process of notifying relatives of people who have been killed or seriously injured unexpectedly (For example, in a car crash). The notification may be done over the phone or in person.
In the case of the United States armed forces, the notification is done by a specialist known as a casualty notification officer or casualty assistance calls officer (CACO).[1]
The process emotionally affects relatives once they are notified, causing various reactions.
