Citizens Property Insurance Corporation
|Key people||Barry Gilway, President & CEO|
|Parent||State of Florida|
Citizens Property Insurance Corporation (Citizens) was created in 2002 from the merger of two other entities to provide both windstorm coverage and general property insurance for home-owners who could not obtain insurance elsewhere. It was established by the Florida Legislature in Section 627.351(6) of Florida Statutes as a not-for-profit insurer of last resort, headquartered in Tallahassee, Florida, and quickly became the largest insurer in the state. The company has no connection to Louisiana Citizens Property Insurance Corporation, the equivalent entity in Louisiana, or several similarly named "for-profit" subsidiaries in the Hanover Insurance Group.
Hurricane Andrew in 1992 was the costliest storm the United States had experienced, with $26.5 billion in damage. It took a huge bite out of the reserves for claims held by thirty insurance companies doing business in Florida. Eleven insurance companies were bankrupted, while others stopped writing or renewing property insurance policies in the state. Those that remained raised premiums and deductibles across the board and limited the number of high-risk policies they wrote. Almost a million coastal homeowners were unable to find any company willing to insure their homes, so the Florida Legislature authorized the formation of the Florida Residential Property and Casualty Joint Underwriting Association (FRPCJUA) and the Florida Windstorm Underwriting Association (FWUA) as the insurers of last resort. The Florida Hurricane Catastrophe Fund was also created and managed by the state as a resource for Florida consumers and insurers. It is funded by assessments to every property insurance policy in the state.
Hurricane damage between 1992 and 2003 was relatively manageable, with none or one major hurricane each year except 1998 (which had two). During that time, new insurance companies were started and existing carriers began writing policies again. By 1999, Florida Insurance Commissioner Bill Nelson stated that FRPCJUA and FWUA were close to shifting most of their 711,000 policies to private insurers. In 2002, the Florida Legislature passed legislation to merge the Florida Residential Property and Casualty Joint Underwriting Association (FRPCJUA) and the Florida Windstorm Underwriting Association (FWUA). This resulted in the creation of Citizens Property Insurance Corporation (Citizens), whose goal is to more efficiently and effectively provide insurance to, and serve the needs of, home-owners in high-risk areas and others who cannot find coverage in the open, private insurance market.
There were four major storms in 2004 that made landfall in Florida, with total damages exceeding $57 billion. Once again the insurance industry was thrown into chaos. The following year brought five major storms, including Katrina, the most expensive Atlantic hurricane of all time. Once again, several companies pulled out of the Florida market due to an extraordinary number of hurricane and new sinkhole related claims. Citizens became not just the insurer of last resort, but the insurer of only resort for many Floridians. As of 2005, Florida owed almost $5 billion which would be recovered through insurance policy assessments. The cost of insurance and its availability became an important "hot button" issue in Florida, especially in the 2006 elections.  Through 2006, Citizens Insurance charged its customers the highest rate approved by the Office of Insurance Regulation to avoid competing with private carriers. Insurance agents were actually prohibited from writing policies through Citizens if there was a private (not surplus lines) carrier who would write the risk. If a qualified insurance company was willing to take a group of policies, Citizens Insurance would transfer them to that company and cancel coverage. Customers had no recourse.
Florida Senate Bill 2498, known as the Glitch Bill, was signed into law by Governor Crist on June 11, 2007. This legislation permitted agents to write a Citizens policy for customers if the premium for a comparable policy offered by a private carrier was 15% (instead of 25%) more expensive. Customers were also allowed to stay with Citizens Insurance if they were notified that their policy was being assigned to a private carrier.
After 2010, eight global insurance carriers, including State Farm, entered or re-entered the Florida market. While the cost of reinsurance fell by 10% in 2010 and was expected to decrease more in 2011, the cost of insurance to consumers remained the same.
In 2001, State Farm and Renaissance jointly formed DaVinci Reinsurance Ltd. in Bermuda, which covered more than 3.5 million Florida homes in 2010. That same year, Japan-based Tokio Millennium Re Ltd. became an approved Florida reinsurance vendor. As of 2011, Citizens had cash and investment totaling $11.3 billion and 1.3 million policyholders. The Florida Council of 100 published a position paper in 2010 entitled, "Into the Storm: Framing Florida's Looming Property Insurance Crisis". Chief among problems identified was that Citizens Insurance was undercapitalized and charges "rates that are not actuarially sound". The study also found that low-risk property owners were subsidizing high risk policies. They concluded that rates must be based on risk factors, including "geographical location, age of structure, and construction type". Florida House Bill 1495, passed in 2009, allows Citizens to raise rates gradually over five years to become actuarially sound. This was intended to shift the risk from taxpayers to the private sector.
In the spring of 2012, Florida Governor Rick Scott stated in a survey with the Florida Council of 100 that Citizens Insurance had $504.8 billion in risk and just $6.1 billion in cash reserves. PolitiFact Florida, a fact checker of the Tampa Bay Times and Miami Herald, researched Scott's claims. They concluded that while the company did have $500 billion in exposure, storms would have to damage or destroy every Citizens-insured home in all 67 Florida counties. A "century storm", with a 1% chance of occurring in any year, would generate no more than $21 billion in claims. Regarding the resources available to pay claims, the Citizen's own website states that their "Claims‐Paying Ability" is $19.5 billion. There is a $1.5 billion disparity, prompting the governor to order Citizens to reduce its risk. Barry Gilway was hired on June 18, 2012 as President and Chief Executive Officer of Citizens Property Insurance Corporation, replacing Tom Grady. With 42 years of experience in the insurance industry, he has a reputation as a turnaround specialist. He was keenly aware that his first priority was to shrink the number of Citizens policies. Throughout 2012, Citizens asked 174,000 of its nearly 1.4 million policyholders to move their policies to five private insurers. Approximately 25,000 of that group chose to remain with Citizens,  but Florida's consumer insurance advocate Robin Smith Westcott warned that, "For the consumer, there really isn't enough information." The state determined that those five private insurers were financially sound and able to absorb more customers, but issues such as higher premiums, customer responsiveness and number of consumer complaints must be determined by the policyholder. Florida law gives the consumer 30 days from notification to decline their policy transfer before it is assumed by a private firm.
On February 8, 2013, Senator Jeff Brandes filed Florida Senate Bill 724, a comprehensive bill to overhaul Florida property insurance law to avoid new "hurricane taxes" which would be necessary if another catastropic hurricane ravaged the state. The proposal is unpopular among many Citizens customers because it would mandate more rate increases to what they consider to be already high premiums. A similar bill was defeated in 2012. However, businessman, and former US Congressman Tom Feeney commented, "It is unfair to continue to require 77 percent of Florida homeowners to subsidize Citizens policies, in addition to 100 percent of businesses, charities, religious institutions, renters, automobile policyholders, local governments and school boards." The bill did not make it out of the Senate Banking and Insurance Committee before the Legislature adjourned in May, 2013.
In an effort to encourage more private companies to acquire homeowners policies serviced by Citizens (known as takeout policies), Florida's Office of Insurance Regulation (OIR) was authorized to provide monetary incentives based on the number of Citizens policies acquired. In May 2013, just three of the eight members of the Citizens Board of Governors approved a deal in which Heritage Property and Casualty Insurance, formed in 2012, was offered $52 million to take over 60,000 accounts ($867 per policy). Florida CFO Jeff Atwater admitted that Heritage did not have the financial strength to take over the policies without the incentive, but Citizen's President Barry Gilway insisted that Heritage was "one of the most well-capitalized" in Florida. In March 2013, while negotiations were in progress, Heritage made a $110,000 donation to the re-election campaign of Governor Scott. A spokesman for the governor stated that the Citizens deal was not influenced by the governor. State leaders criticized the deal as "corporate welfare for a politically connected startup". Former Chief Financial Officer of Florida Alex Sink criticized the transaction, noting that Florida law limited the incentive to $100 per policy. She was also concerned that Heritage's reinsurance may not contain full risk transfer.
New insurance companies in Florida must be approved by the Office of Insurance Regulation (OIR), which reviews the firm's business plan, projections and financial condition. The judgment of the OIR has been questioned because 6 of the 18 companies licensed to write "takeout" policies between 2007 and 2011 failed, even though Florida had no major hurricanes during that time frame. Florida taxpayers were forced to cover $400 million in losses.
Despite concerns about the OIR, "State regulators have approved six property insurers to remove up to 151,000 policies from state-run Citizens Property Insurance Corp. in February . [...] Florida's Office of Insurance Regulation last month approved First Community Insurance Co. to take out as many as 51,249 Citizens policies, while Safepoint Insurance Co. may remove up to 40,000 policies. Elements Property Insurance Co. and Heritage Property Casualty Insurance Co. each have been approved for up to 20,000 policies. Southern Fidelity Insurance Co. and Southern Fidelity Property & Casualty can remove 10,000 each. Private insurers have taken out more than 312,000 Citizens policies this year. [Citizens] President Barry Gilway has said the goal is to trim Citizens down to about 800,000 policies." As of April 2014, Citizen policies fell below one million, to 940,000. Cash reserves totaled $7.6 billion, a record.
Since the 2005 pull back by insurance giants Allstate, State Farm, etc., small, in-state companies have been taking a larger share of policies. These start-ups have not followed the traditional insurance model by accumulating cash reserves to cover expenses in high claim years. Instead, they pay as much as half of the policy premium for reinsurance to offshore companies to cover claims. In the seven years since the last major Florida hurricane, profits have risen, but many small companies shifted that money into affiliated businesses and ignored the need for a reserve. Insurance rates were based on the company making a reasonable profit after expenses, which included funding a reserve. The OIR suggests that insurance companies have reserves and reinsurance to cover a once in 100-year storm. Many firms in past years purchased less, and if claims exceeded reinsurance and reserves, they were taken over by the state, who paid off remaining claims.
As the 2013 season started, pressure on insurers to lower rates was high because reinsurance costs fell by 15% since 2012, which also had lower costs. Claim expenses were down thanks to seven years without a major hurricane, and rate hikes during those years increased revenue from premiums.
Citizens Property Insurance Corporation has been earning a reputation for systematically denying almost every insurance claim asserted by its policyholders. Critics claim that instead of honoring valid claims, Citizens spends millions of dollars each month “defending” claims – the same type of claims that other insurance companies would routinely pay without question. The Corporation points out that the main litigants have been from the more litigious Southeast Florida, Miami-Dade, Broward, and Palm Beach Counties; many of these are for flooding due to failing iron piping. Between January 2011 and June 2013, Citizens spent more than $16 million on lawyers from 177 different law firms who have successfully challenged the state's largest insurance company on behalf of policyholders. Citizens collects $2.2 billion in annual premiums and has a 2013 administrative operating budget of $205 million. 
- "Insurance". Florida Today (Melbourne, Florida). March 6, 2011. pp. 8A.
- Ostrow, Nicole (March 22, 1999). "State-run insurer shedding policies". Florida Times-Union. Retrieved 18 February 2013.
- "Today In Florida History August 25th". Florida Times-Union. August 25, 2011. Retrieved 18 February 2013.
- Knabb, Richard D; Rhome, Jamie R; Brown, Daniel P (December 20, 2005). "Tropical Cyclone Report: Hurricane Katrina: August 23 – 30, 2005" (PDF). National Hurricane Center (United States National Oceanic and Atmospheric Administration's National Weather Service). http://www.nhc.noaa.gov/pdf/TCR-AL122005_Katrina.pdf. Retrieved November 27, 2012.
- "Into the Storm: Framing Florida's Looming Property Insurance Crisis". Florida Chamber of Commerce/Florida Council of 100. Retrieved 20 February 2013.
- Grover, Nancy. "Final Florida Property Insurance Package Much More Than ‘Glitch’ Bill". May 8, 2007. National Association of Mutual Insurance Companies. Retrieved 5 June 2013.
- Reed, Matt (3 March 2011). "Insurers still like Florida". Florida Today (Melbourne, Florida). pp. 1B.
- Reed, Matt (April 24, 2011). "Citizens Property is in good shape". Florida Today (Melbourne, Florida). pp. 1B.
- "Rick Scott said Citizens has $500 billion in risk exposure but less than $10 billion in cash". PolitiFact Florida. Retrieved 19 February 2013.
- "2012 Estimated Claims‐Paying Ability (Projected)". Citizens Property Insurance. Retrieved 19 February 2013.
- "Executive Profile Barry J. Gilway". Bloomberg Business Week. Retrieved 18 February 2013.
- Adams, Michael (October 24, 2012). "Florida’s Citizens President Gilway: Staff Firings Premature". Insurance Journal. Retrieved 18 February 2013.
- "Introduction of Barry Gilway". Citizens Insurance Co. Retrieved 18 February 2013.
- Hemlock, Doreen (November 7, 2012). "Switched from Citizens this week? You can still go back.". Orlando Sentinel.
- Donna Gehrke-White, Paul Owers (September 26, 2012). "Citizens customers need more facts about private insurers, advocates say". SunSentinel. Retrieved 20 February 2013.
- Dunkelberger, Lloyd (February 8, 2013). "Senator files bill aimed at shrinking Citizens". Herald-Tribune. Retrieved 20 February 2013.
- Olorunnipa, Tolu (January 23, 2013). "Big bill—and maybe higher rates—coming soon on Citizens Property Insurance". Miami Herald. Retrieved 20 February 2013.
- "SB 724: Citizens Property Insurance Corporation". May 3, 2013. Florida Senate. Retrieved 4 June 2013.
- Sink, Alex (June 24, 2013). "Alex Sink blasts new Citizens deal". Florida Times-Union. Retrieved 24 June 2013.
- Olorrunnipa, Toluse (June 2, 2013). "Despite no hurricanes, many 'takeout' insurers fail". Tampa Bay Times. Retrieved 4 June 2013.
- Times/Herald (June 3, 2013). "Many 'takeout' insurers fail". Florida Trend. Retrieved 4 June 2013.
- "Six insurers eying 150,000 Citizens policies". Sun-Sentinel. Dec 4, 2013. Retrieved 5 Dec 2013.
- Gehrke-White, Donna (May 24, 2014). "Property owners better protected as hurricane season nears". SunSentinel. Retrieved 27 May 2014.
- Anderson, Zac (June 1, 2013). "Insurers making strong profits; will lower rates follow?". Daytona Beach News-Journal. Retrieved 4 June 2013.