It has been in operation since 1910. On August 10, 2005, the City of Prince Rupert (the company's sole shareholder) reorganized CityTel into a new company, called the City West Group of Companies, through the holding company "City West Cable and Telephone Corporation", or CityWest, as it is now known. On October 1, 2005, the company had purchased all of Monarch Cablesystems's Northern British Columbia cable assets, and its service area had expanded accordingly. CityTel had contracted Ledcor to construct a fiber-optic link to Terrace, and now offers digital cable television in that area (as of June 2007) and in Prince Rupert (as of September 2007), with digital cable announced to soon arrive in Kitimat
On December 13, 2013, CityWest announced its exit from providing wireless services and that its existing wireless customers would be served by Telus.