In December 2004, about 7,400 passengers were left out-of-pocket when it transpired that Civair did not have an aircraft available for the flights, nor did it have the funding to offer any alternatives. Amidst the public relations disaster that followed, partial refunds were given to passengers who purchased tickets on their website, http://www.civair.com, their only ticket outlet. None of the passengers were ever officially notified of the cancellations. Civair received a further blow when it was discovered that the Proudly South African logo (a South African business standards association) was being illegally used, as Civair was not a member. Early in 2005, the company's director Andy Cluver, together with Kobus Nell, the organization's accountant, were called to account for Civair's actions by the CAA (Civil Aviation Authority) in South Africa.