Comcast Business

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Division
Industry Telecommunications
Headquarters Philadelphia, Pennsylvania, United States of America
Services Internet, phone, and Ethernet
Owner Comcast Corporation
Parent Comcast Cable Communications
Website business.comcast.com

Comcast Business is a subsidiary of the Comcast Cable unit of Comcast Corporation which, through several iterations, has handled the sales, marketing, and delivery of Internet, phone, and cable television to businesses.[1][2] In 2012, Comcast Business grew by 34%, the fastest growth of any of Comcast's products in 2012, reaching $2.4 billion in revenue.[3][4] In 2013, Comcast Business generated $3.2 billion in revenue, an increase of 26% over 2012 revenue.[5]

History[edit]

Comcast Commercial Online[edit]

On Dec 3, 1997, Comcast's subsidiary, Comcast Commercial Online Communications Inc., launched the Comcast Commercial Internet Service, offering internet services to businesses through a cable modem, with data sent over the @Home Network.[6][7] On Jan 24, 2000, Comcast Commercial Online announced a partnership with click2send.com(TM), Inc.[8] The stock of the @Home Network collapsed during the mid 2000 dot-com bubble, bankrupting @Home, and Comcast moved subscribers to their own network instead of selling though a third party.

Comcast Telecommunications[edit]

In January 1998, Comcast acquired GlobalCom Telecommunications Inc, re-branding it Comcast Telecommunications, Inc..[9] As of 1998, Comcast Telecommunications offered Businesses phone service of several kinds, and worked with Comcast Commercial to sell internet services.[10]

Comcast Business Communications[edit]

Following the burst of the dot com bubble, Comcast launched Comcast Business Communications LLC, folding three smaller business subsidiaries into the company,[11] and offering Comcast Commercial Internet Service 2.0.[12] On September 14, 2000, Comcast Business Communications received a $6.5 million grant from the New Jersey Business Employment Incentive program, through the New Jersey Economic Development Authority.[13] Comcast Business Communications is based in Moorestown, New Jersey.[14] In 2001, Comcast had launched Comcast Business Communications in Baltimore,[11] and planned to spend about $250 million to launch CBC into a total of eight markets.[15] After about year as the vice president of CBC, Comcast named Bill M. Keane the president of CBC on March 29, 2001.[16][17] By December 2002, he had left Comcast for Cavalier Telephone.[18]

Products and services[edit]

On August 7, 2006, Bill Stemper was named president of Comcast Business Services, taking over management of existing business products.[19] The division initially focused on expanding on small business offerings.[20][21]

By 2010, the company's investment in "massive amounts of fiber" for its cable television operations enabled it to include medium sized businesses of 20 to 250 employees.[2][21] By February 2011, Comcast Business began its rollout of metro Ethernet for large businesses,[22] and in March 2011, Comcast Business launched its business telephone service called Comcast Business Class Trunk Service,[21] and completed its initial rollout of metro Ethernet in May 2011, providing services for large businesses to 25 markets.[22][23] Comcast Business expanded market presence throughout 2011,[24] and continues to expand as of 2013.[25] By 2012, the Business Services division had the highest growth rate of any of Comcast's services.[4] The division's revenue has increased every year since 2006, when the division's earnings were $265 million. By 2013, Comcast Business had become the largest business-facing enterprise, by revenue, of all cable providers who provide services to businesses.[26] Comcast Business generated $3.24 billion in 2013, an increase of 26.4% from 2012,[27] when the revenue of Comcast Business was about $2.4 billion.[28][29]

Initially, Comcast Business targeted businesses with 20 employees or less, such as florists, dry cleaners,[30] and bakeries,[4] but with continued expansion, Comcast Business is now able to serve medium sized businesses such as clinics,[31] hotels and the hospitality industry, as well as large organizations such as the Boston Ballet,[32] and sports arenas,[33] including arenas for the Boston Celtics, the Boston Red Sox, the Denver Broncos,[34] the Philadelphia Phillies, the Washington Nationals, the Oakland A's,[35][36] and the Detroit Tigers.[37] In February 2014, Comcast Business was recognized as the fastest growing company based on 2013 carrier Ethernet provisions.[38][39]

In 2013, Stemper was given a Vanguard Award from the National Cable & Telecommunications Association in the "operations and management" category.[28] In February 2013, the Metro Ethernet Forum announced that Comcast Business was the first carrier Ethernet provider to be certified CE 2.0 compliant.[40][41] In November 2013, Comcast Business was awarded Service Provider of the Year award by the Metro Ethernet Forum,[42] in addition to Best Carrier Ethernet Business Application for its deployment with the Denver Broncos, and for Best Marketing.[34] According to a mid-year 2014 leaderboard report on Ethernet by Vertical Systems Group, Comcast Business grew more than any other U.S. provider, rising to sixth place (from eighth).[43][44] Comcast Business won four of Metro Ethernet Forum's "Ethernet Excellence Awards", presented on November 19, 2014 at the annual Global Ethernet Networking conference in Washington DC. Comcast Business president Bill Stemper was awarded Ethernet Industry Person of the Year, and Comcast Business received two awards for Best Application of the Year for government and health applications, and Best Service of the Year for North America.[45][46]

References[edit]

  1. ^ Dickson, Glen (April 29, 2008). "Comcast Speeds Up Business High-Speed-Data Offering". Broadcasting and Cable. Retrieved 27 October 2013. 
  2. ^ a b Peter Key (19 Nov 2010). "Business unit of Comcast breaks $1B". Philadelphia Business Journal. Retrieved 24 Mar 2014. 
  3. ^ "Comcast Expands Business Services". Zacks. May 16, 2013. Retrieved 27 October 2013. 
  4. ^ a b c Key, Peter (February 20, 2013). "Comcast’s Business Services unit not exactly growing Slowsky". Philadelphia Business Journal. 
  5. ^ "Comcast: Business services is sweet spot in Time Warner Cable deal". Reuters. April 1, 2014. 
  6. ^ "Comcast Commercial Online Launches First Commercial Cable Modem Internet Service in the U.S.". PRNewswire. 3 Dec 1997. Retrieved 5 Apr 2014. 
  7. ^ "Comcast Commercial Online Teams with Critical Path to Offer State-of-the-Art Email Services to Select Customers.". PRNewswire. 13 Jul 1999. Retrieved 5 Apr 2014. 
  8. ^ "Comcast Commercial Online and click2send.com Agreement Expands Services for Small Businesses; New Service Facilitates Online File Delivery, Handling and Storage.". PRnewswire. Jan 24, 2000. Retrieved 5 Apr 2014. 
  9. ^ "Comcast to Buy Globalcom". New York Times. 21 Jan 1998. Retrieved 6 Apr 2014. 
  10. ^ "Comcast Telecommunications, Inc. Signs Agreement with Lucent Technologies". PR Newswire. 10 Sep 1998. Retrieved 6 Apr 2014. 
  11. ^ a b Patricia Horn (12 Feb 2001). "Comcast Targets Smaller Business As A Growth Area The Goal Is To Make Better Use Of Its Fiber-optic Network. Its New Unit Expects To Serve Mainly Suburban Companies.". Philadelphia Inquirer. Retrieved 25 Mar 2014. 
  12. ^ Comcast Business Communications. "Comcast Business Communications Hits a Home Run with Detroit's Comerica Park". PR Newswire. Retrieved 24 Mar 2014. 
  13. ^ "EXECUTED BEIP GRANTS FROM 06/01/1996 TO 12/31/2013" (pdf). New Jersey Economic Development Authority. Retrieved 25 Mar 2014. 
  14. ^ "Comcast Cable Communications and Comcast Business Communications Name Klayton Fennell Director of Government Affairs". 15 Oct 2001. Retrieved 25 Mar 2014. 
  15. ^ Patricia Horn (27 Feb 2001). "Comcast Doubles Profit To $2 Billion A Subscriber Exchange And New Products Aided 2000's Results, The Provider Of Cable-tv Service Said.". Philadelphia Inquirer. Retrieved 25 Mar 2014. 
  16. ^ "Comcast Names Robert M. Keane President of Comcast Business Communications". Comcast. 29 Mar 2001. Retrieved 6 Apr 2014. 
  17. ^ "Schools Make a Pledge to End Violence; 92.5 XTU and Comcast Business Communications Team Up to Reward Students for Their Anti-Violence Efforts.". PRNewswire. 9 May 2001. Retrieved 6 Apr 2014. 
  18. ^ "Cavalier Telephone Appoints Robert M. Keane As President and Chief Operating Officer.". PR Newswire. 9 Dec 2002. Retrieved 6 Apr 2014. 
  19. ^ "Comcast Names William Stemper President of Comcast Business Services". Comcast. 7 Aug 2006. Retrieved 25 Mar 2014. 
  20. ^ "Q&A with Bill Stemper, President of Comcast Business Services". Comcast. 12 Feb 2013. Retrieved 24 Mar 2014. 
  21. ^ a b c Siemers, Erik (April 15, 2011). "Comcast aims at businesses". Portland Business Journal. 
  22. ^ a b Greg Avery (4 Feb 2011). "Comcast lures big business with fast broadband speed". Denver Business Journal. Retrieved 24 Mar 2014. 
  23. ^ Key, Peter (May 27, 2011). "New Comcast ethernet service connects multiple offices". Philadelphia Business Journal. 
  24. ^ "Comcast Business Services Extends Availability of its Metro Ethernet Services through its Solutions Provider Program | Business Wire" (Press release). Philadelphia and Chicago: Business Wire. 2011-08-24. Retrieved 2013-11-25. 
  25. ^ "Comcast Extends Network to Underserved Commercial Areas In Kitsap County - WSJ.com" (Press release). Seattle: Wall Street Journal. 2013-11-13. Retrieved 2013-11-25. 
  26. ^ "Heavy Reading: Cable Biz Sales to Hit $8.5B | Light Reading". 
  27. ^ "Comcast Business, Time Warner Cable become a bigger factor in the Ethernet race, says VSG - FierceEnterpriseCommunications". 
  28. ^ a b Robuck, Mike (June 18, 2013). "Comcast's Stemper takes care of business". CEDMagazine.com. 
  29. ^ "Comcast Adds Video Subscribers, Reveals $3B Buyback | Fox Business". 
  30. ^ Flint, Joe (December 19, 2013). "For Comcast, Time Warner Cable's New York unit could be big business - latimes.com". Los Angeles Times. 
  31. ^ " NHS Human Services Connects More Than 700 Mental Health Clinics With... -- LAFAYETTE HILL, Pa., Feb. 11, 2014 /PRNewswire/ --". 
  32. ^ "Boston Ballet turns to Comcast - Business - The Boston Globe". 
  33. ^ "Touchdown! Comcast Biz Scores for Sports Teams - Broadband Technology Report - Technology news for broadband providers, interactive tv & broadband gear.". 
  34. ^ a b "Comcast Business Scores Top MEF Honor | Cable Television News | Broadcast Syndication | Programming | Multichannel.com". 
  35. ^ "Comcast Business Scores Oakland A’s Deal | Cable Television News | Broadcast Syndication | Programming | Multichannel.com". 
  36. ^ "Athletics make their network an All-Star with Ethernet from Comcast Business | oaklandathletics.com: News". 
  37. ^ "Comcast Builds Bigger Data Pipeline For Comerica Park « CBS Detroit". 
  38. ^ "Cablecos Gain Ground in Ethernet, But AT&T, Verizon Still Lead". 
  39. ^ "Comcast Business Named Fastest Growing Company Ranked on Vertical Systems Group's Year-End 2013 U.S. Carrier Ethernet LEADERBOARD - WSJ.com". The Wall Street Journal. February 12, 2014. 
  40. ^ "Comcast Business Services is the World’s First Carrier Ethernet 2.0 Service Provider". 
  41. ^ "Carrier Ethernet and CE 2.0 - CE-Services". 
  42. ^ Santa Cruz, Daniel (November 20, 2013). "Comcast, Verizon Big Winners in Carrier Ethernet Awards". channelpartnersonline.com. 
  43. ^ Comcast Rises In U.S. Ethernet Rankings Jumps Two Spots In Vertical Systems' Latest Leaderboard, Jeff Baumgartner, Multichannel News, August 21, 2014.
  44. ^ Comcast Business threatens Verizon by expanding Ethernet, fiber presence in 10 New York communities, Sean Buckley, FierceTelecom, August 21, 2014.
  45. ^ "MEF Announces Winners for 2014 Ethernet Excellence Awards Presented at GEN14 Gala Evening". 
  46. ^ "Metro Ethernet Forum". 

External links[edit]