Comm100 Live Chat

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Comm100 Live Chat
Comm100 logo.png
Developer(s) Comm100
Initial release August 5, 2009 (2009-08-05)
Operating system Cross-platform
Type Live support software, e-commerce, web analytics
License Proprietary (SaaS)
Website www.comm100.com/livechat

Comm100 Live Chat is a live support software solution offered in SaaS(Software as a Service) model.[1] It enables businesses or organizations to communicate with their website visitors in real time so as to improve conversions,[2] sales and customer satisfaction.[3][4]

History[edit]

The first version of Comm100 Live Chat was released on August 5, 2009. In the October of 2011, Comm100 Live Chat was featured in Apps of the Month on TechRepublic by Scott Lowe.[5] The company hit the 200,000 registered business users mark in October, 2012. In the January of 2013, Comm100 Live Chat released version 7.0 which features Salesforce integration and a re-designed operator console.[6] In the same month, Comm100 Live Chat was ranked top 3 in the “2013 Best Enterprise Chat Software” category on TopTenReviews.[7] Zero downtime during the upgrade of Comm100 Live Chat was made possible in March, 2013.[8][9] Later that year, Comm100 rolled out a series of updates that took the user experience of the live support software to a new level.[10][11][12] That's why Comm100 Live Chat was a silver winner of Best in Biz Awards International that year.[13] In September, 2014, Comm100 released a patent pending new technology named MaximumOn, which enables Comm100 Live Chat to achieve 100% uptime.[14][15]

Features[edit]

Comm100 Live Chat consists of 3 parts: web chat window, operator console and control panel. All of them have a totally web-based version that works with all major web browsers(Chrome, IE, Firefox, Safari, Opera, etc.) on all major operating systems(Windows, Mac, Linux) while the operator console also has a cross-platform compatible desktop app and apps for mobile devices (iPhone, iPad, Android, BlackBerry).[16][17]

Key features of Comm100 Live Chat include:[18]

  • Online chat: The website visitor and the operator can have an online chat in real time.[19]
  • Website Traffic Monitoring: The operator can see detailed information about the website visitors,including GEO info, navigation history, referrer, etc.[20]
  • Auto Chat Invitation Rules: Automated chat invitations can be sent to visitors in a personal way based on pre-defined rules.[21]
  • Reports & Analytics: A series of performance reports are available for users to identify areas for improvement. [22]

Integrations[edit]

Comm100 Live Chat offers plugins or integrations with the following:

See also[edit]

References[edit]

  1. ^ "Comm100 Live Chat CrunchBase Profile". CrunchBase. Retrieved 6 June 2013. 
  2. ^ Melgar, Brawlin. "Ten Tactics for Increasing SMB Website Sales". SMB Now. Retrieved 6 June 2013. 
  3. ^ "Best Practices to Improve Customer Service". Independent Retailer. Retrieved 6 June 2013. 
  4. ^ Hess, Michael (20 September 2011). "3 Free Ways to Amp Up Your Customer Service Today". CBS MoneyWatch. Retrieved 6 June 2013. 
  5. ^ Lowe, Scott (4 November 2011). "Apps of the month (October 2011): Chat, shop, and remotely administer". TechRepublic. Retrieved 6 June 2013. 
  6. ^ Eden, Whitney (10 January 2013). "New Product News – January 10, 2013". Information Management. Retrieved 6 June 2013. 
  7. ^ "Top 3 in "2013 Best Enterprise Chat Software"". TopTenReviews. Retrieved 6 June 2013. 
  8. ^ Mielach, David (22 March 2013). "Software Updates Can't Slow Comm100 Live Chat". BusinessNewsDaily. Retrieved 6 June 2013. 
  9. ^ "Weekly News Roundup". 1to1 Media. 22 March 2013. Retrieved 6 June 2013. 
  10. ^ "Comm100 Live Chat Android App Upgraded with Optimized User Interface & User-Friendly Design". MarketWatch. 29 August 2013. 
  11. ^ "Comm100 Upgrades Live Chat For Mobile Devices". Retail TouchPoints. 23 September 2013. 
  12. ^ "Comm100 Live Chat Updated for Next-Generation User Experience". Boston.com. 16 January 2014. 
  13. ^ "Comm100 Named Silver Winner in Best in Biz Awards 2013 International". Best in Biz Awards International. Retrieved 4 September 2013. 
  14. ^ "News : Comm100 Releases MaximumOn Technology". Contact Center World. 23 September 2014. 
  15. ^ "Comm100 Releases MaximumOn Technology". Internet Retailer. 23 September 2014. 
  16. ^ Knight, Kristina (31 May 2013). "Platform announcements underscore online influence". BizReport. Retrieved 6 June 2013. 
  17. ^ Cramer, Theresa (30 May 2013). "Comm100 Upgrades Live Chat". EContent. Retrieved 6 June 2013. 
  18. ^ "2013 Best Live Chat Support Software Reviews". TopTenReviews. Retrieved 6 June 2013. 
  19. ^ "Comm100 Enables Zero Downtime Upgrade for Its Chat Solution". CRM Magazine. 22 March 2013. Retrieved 6 June 2013. 
  20. ^ Knight, Kristina (26 April 2013). "Chat interface upgraded for more seamless integration". BizReport. Retrieved 6 June 2013. 
  21. ^ "Comm100 Live Chat Upgraded with Better Site Integration". Internet Retailer. 30 April 2013. Retrieved 6 June 2013. 
  22. ^ Vaibhav, Srivastava. "5 Live Chat Features That Boost Your E-Commerce Store". TechnoGiants. Retrieved 27 September 2014. 
  23. ^ "Comm100 Releases Live Chat 7.0". CRM Magazine. 9 January 2013. Retrieved 6 June 2013. 
  24. ^ Galea, Jean. "Best Live Chat Plugins for WordPress". WP Mayor. Retrieved 6 June 2013. 
  25. ^ "Comm100 Makes Live Chat Installation Easier than Ever on Magento & Drupal". Information Week. 31 July 2014.