Common Service Centers

From Wikipedia, the free encyclopedia
  (Redirected from Common Services Centers)
Jump to: navigation, search

Common Services Centers (CSC) (Hindi: सर्व सेवा केंद्र) are multiple-services-single-point model for providing facilities for multiple transactions at a single geographical location. The main purpose of these centres is to provide a physical facility for delivery of e-Services of the Government of India to the rural and remote locations where availability of computers and Internet is currently negligible or mostly absent. The introduction of eGovernance on a massive scale is part of the Common Minimum Programme (CMP) of the current UPA-II government of India. The CSC project, which forms a strategic component of the National eGovernance Plan was approved in September 2006.[1][2] It is also one of the approved projects under the Integrated Mission Mode Projects of the National eGovernance Plan.[3]


CSC is meant to be a low cost vehicle for Government institutions to deliver eGovernance services to the rural population of India in 'Simple, Moral, Accountable, Responsive and Transparent’(SMART) and most cost-effective manner.[4] They are the physical front-end for delivery of eGovernment Services to citizens and accepting requests for government services from the private citizen via eForms.[5] They would also be used for delivery of services and interaction with private service providers. The aim is to create 1,00,000 CSC across 600,000 rural and remote locations[5] of India. CSC is a strategic cornerstone of the National e-Governance Plan (NeGP), approved by the Government in May 2006, as part of its commitment in the National Common Minimum Programme to introduce e-governance on a massive scale


Officially, the objectives of the CSC have been stated as follows:[6]

  • Access to information : all remote/ rural citizens
  • Delivery of public services – G2C & B2C
  • ICT for rural Empowerment of socially disadvantaged people for inclusive growth
  • Access to quality education / skill upgradation
  • Access to cost efficient & quality health services
  • CSC as a change agent - To promote rural entrepreneurship, enable community participation and effect collective action for social improvement[2]

Through collaborative framework, the objective of CSC is to integrate the twin goals of profit making and social services, into a sustainable business model for achieving rapid socio-economic change in rural India.[7]


The following types of services are expected to be provided at the CSCs:[6]

  1. G2C Communication - All G2C (Government to Consumer) Communication including Health, Education, Agriculture, Human Resource Development, Employment, Fundamental Rights, Disaster Warnings, RTI, etc.
  2. Information dissemination - Interactive kiosks, voice & Local Language Interface, including web browsing
  3. Edutainment - Including multi-functional space for group interaction, entertainment, training and empowerment
  4. eGovernance & eServices - Transactions like Market (eKrishi)Information, Banking,Insurance, Travel, Post, eForms to request government services, etc.
  5. C2G Kiosk - Grievances, complaints, requests and suggestions.
  6. Financial Inclusion - Payment for NREGA, etc.
  7. Healthcare - Telemedicine & remote health camps have also been envisaged as part of the CSC's extended functionalities
  8. Agriculture
  9. Rural BPO

Project governance[edit]

The project governance would have a 3-tier implementation framework[6] involving the following stakeholders:[2]

  1. State Designated Agency(SDA) - SDA would be the nodal agency at state level involved for the monitoring and supervision of the project progress at the state level.
  2. Service Centre Agency(SCA) - This would be the main implementing agency providing the required investment budget and the functional specifications of the CSC. This would be equivalent to a franchisor of the CSCs, typically for one or more districts, as identified by the SDA.
  3. Village Level Entrepreneur(VLE) - This would be the local level entrepreneur who would be in-charge of running the daily operations of the CSC after its implementation. This is loosely equivalent to a franchisee and would serve rural consumers in a group of 5-6 villages.[5]

Project components[edit]

The Project Components of the CSC consist primarily of Content & Services, Technology, Connectivity, Capacity Building and Business Model.[8]


The implementation of the CSC would be done in a Public-Private-Partnership(PPP) model whereby the total project cost of Rs. 57.42 billion, over 4 years, would be shared between Government(30% equal to Rs. 16.49billion) and private finances (70% equal to Rs. 40.93 billion).[6] The split between central and state government would be Rs. 8.56 billion and Rs. 7.93 billion respectively.[5] As of 31st Jan 2011, 88,689 CSCs have been rolled out in thirty one States/UTs. 100% CSCs have been rolled out in 11 (Eleven) States (Chandigarh, Delhi, Goa, Gujarat, Haryana, Jharkhand, Kerala, Manipur, Pondicherry, Sikkim & Tripura). More than 80% of the rollout has been completed in 6 States (Assam, Bihar, Madhya Pradesh, Meghalaya, Mizoram and West Bengal). In about 6 States (Chhattisgarh, Himachal Pradesh, Maharashtra, Orissa, Tamil Nadu and Uttarakhand) implementation of CSCs have crossed half way mark (more than 50%). It is expected that the roll out of 100,000 CSCs would be completed by March 2011.[1]


External links[edit]