Comparison of CRM systems

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This article is a comparison of notable CRM systems. ERP systems are considered a superset of CRM systems.

General[edit]

Only stable releases are mentioned.

System Creator Last Stable Version Release Date License Implementation language(s) Server Operating System Database backend First Release Date
SalesBoom Rami Hamouda V8 2013 SaaS Java Linux PostgreSQL 2003
AddressTwo Nick Carter 2014 2014 SaaS ASP/VBScript Windows, Linux, Unix, Mac SQL Server 2008
Adempiere Jorg Janke GPLv2 Java Windows, Linux, Unix, Mac 2006
Base CRM Base CRM 2013 2009 SaaS Ruby on Rails Cloud Computing, iOS, Android, Windows Phone MySQL 2009
Casengo Casengo  ? 2013 SaaS Java Cloud Computing MySQL 2012
CiviCRM Dave Greenberg, Donald Lobo, Michal Mach 4.4.5 2014 April 17 AGPLv3 PHP 5.3.x Cross-platform MySQL 2004
Dynamics CRM Microsoft 2013 2013 November Proprietary or SaaS .NET, ASP.NET Windows MS SQL 2003
EpesiCRM Telaxus LLC 1.5.6 2014 March 5 MIT PHP 5.x Cross-platform MySQL, PostgreSQL, AdoDB, others 2006
EspoCRM EspoCRM Company 2.4 2014 GPLv3 PHP 5.4.x Cross-platform MySQL 2014
GNU Enterprise FSF GPLv3 Python Linux, Unix, Mac OS X, Windows Firebird/Interbase, MySQL, MaxDB, MS ADO (MS SQL-Server/MS Access), Oracle, PostgreSQL, SQLite, SQLite3, CSV files,DBF files (DBase, XBase etc.), INI style configuration files 2003
Group-Office Intermesh BV v4.0.142 2012 AGPLv3, SaaS and proprietary PHP/Javascript Windows, Linux, Unix, Mac OS MySQL 2003
LanternCRM Alex Smith v. 3.1.1 2014 July SaaS PHP Windows, Mac OS, Linux, Unix MongoDB 2011
LeadMaster Russell King 2012 2012 SaaS ASP.NET Windows MS SQL 1998
Neolane Neolane v6 2012 Proprietary or SaaS C++, JavaScript Windows, Linux MS SQL, Oracle, PostgreSQL, MySQL 2001
Nutshell CRM Nutshell CRM 2014 2014 SaaS PHP Web, iOS, Android MySQL 2010
Onekloud CRM Onekloud v3 2014 SaaS Python Linux PostgreSQL 2013
Odoo Odoo SA v7.0 2012 AGPLv3 Python Windows, Linux, Unix, Mac OS PostgreSQL 2005
Pivotal CRM Aptean v6.0.10 2012 Proprietary .NET Windows MS SQL, Oracle 1996
Really Simple Systems John Paterson 2013 2006 SaaS VBScript, JavaScript, ASP Cloud Computing MySQL 2006
SageCRM Sage Group v7.2 2010 Proprietary or SaaS ASP.NET, ASP Windows MS SQL, ORACLE, DB2 1981
Salesforce.com Marc Benioff Proprietary APEX (Proprietary Language Java-like) Cloud Computing Proprietary 1999
Streak Aleem Mawani, Omar Ismail Proprietary Java Windows, Mac Google App Engine 2012
SugarCRM John Roberts, Clint Oram, Jacob Taylor 7.0 2013 Proprietary or SaaS PHP Cross-platform MySQL, Microsoft SQL Server, IBM DB2, and Oracle ( IBM DB2 and Oracle only in Sugar Enterprise edition ) 2004
SuiteCRM SalesAgility 7.1 2014 AGPLv3 PHP Cross-platform MariaDB, MySQL, Microsoft SQL Server 2013
SuperOfficeCRM Rauno Uusitalo 2013 2013 Proprietary C++,C# and ASP.NET Windows SQL Server 1990
TeamLab Ascensio System SIA 2011 GPLv3, SaaS ASP.NET Windows Microsoft SQL Server, Amazon Server 2010
TeamWox MetaQuotes Software Corp. 2.0 2011 October Proprietary or SaaS C++ Windows Firebird 2009
Tryton Tryton 3.2 2014 April 21 GPLv3 Python Cross-platform PostgreSQL, MySQL, SQLite 2008
Vtiger CRM Vtiger CRM 6.0.0 2014 January 27 vtiger Public License 1.1 PHP Cross-platform MySQL 2003
Workbooks.com Workbooks.com N/A 2013 SaaS Ruby on Rails Windows, Linux, Unix, Mac MySQL 2009
WORKetc Daniel Barnett v4.0 2013 SaaS C#, .NET Windows Microsoft SQL Server, Amazon Server 2009
Zoho CRM Zoho CRM N/A 2012 SaaS Java Windows, Linux, Unix, Mac Proprietary 2009


System Creator Last Stable Version Release Date License Implementation language(s) Server Operating System Database backend First Release Date

Features[edit]

System Office Integration Multi Lingual Languages Supported Web-Based Time Tracking Attaching Emails to Business Objects Desktop Environment Global Search LDAP Support
AddressTwo via Google Docs No en Yes Yes  ?  ?  ?  ?
Adempiere  ?  ?  ?  ?  ?  ?  ?  ?  ?
Workbooks.com Yes Yes en, but supports UTF8 Yes Yes Yes Yes Yes No
Base CRM Yes No (English) Yes Yes  ?  ?  ?  ?
Casengo No Yes en, nl, de, ru Yes Yes  ?  ?  ?  ?
CiviCRM  ? Yes Yes Yes  ?  ?  ?  ?  ?
Microsoft Dynamics CRM Yes Yes Yes Yes Yes  ?  ?  ?  ?
EpesiCRM Any type of file attachments Yes bg, cs, de, en, es, fa, fr, it, nl, pl, pt, ru, sl, zh Yes Yes Yes  ?  ?  ?
EspoCRM No Yes de, en, es, fr, it, nl, pl Yes No Yes  ? Yes Yes
GNU Enterprise Yes Yes Yes Yes Yes  ?  ?  ?  ?
Group-Office Yes Yes Over 20 languages Yes Yes  ?  ?  ?  ?
LeadMaster Yes Yes Yes Yes Yes  ?  ?  ?  ?
Nutshell CRM Google Apps, Microsoft Exchange No (English) Yes No Yes  ? Yes  ?
Odoo CRM Yes Yes bg, de, en, es, fi, fr, hu, it, nl, pl, pt, pt-br, ru, tr, zh-cn Yes Yes Yes Yes No Yes
Pivotal CRM Yes Yes Yes Web/Windows  ? Yes  ? Yes Yes
Really Simple Systems Yes No en Yes No  ?  ?  ?  ?
SageCRM Yes Yes Yes Yes Yes  ?  ?  ?  ?
Salesforce.com Yes Yes en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl Yes Yes  ?  ?  ? No
Siebel Yes Yes Yes  ?  ?  ?  ?  ?  ?
Streak via Google Docs Yes de, en, es, fr, it, nl, pl, pt, pt-br, ru, zh-cn Yes No  ?  ?  ?  ?
SugarCRM If you use Exchange, Riva provides native support for Snow Leopard Mac iCal, Mail and Address Book and Microsoft Entourage for Mac.[1] Yes 26 languages Yes Yes  ?  ?  ? Yes
SuiteCRM Via Plugin Yes en, es, ru Yes Yes Yes No Yes Yes
SuperOfficeCRM Yes Yes cn, de, dk, en, es, fi, fr, it, jp, nl, no, ru, se, zh Yes Yes  ?  ?  ?  ?
TeamLab Yes Yes en, de, fr, es, it, ru, lat Yes Yes  ?  ?  ?  ?
TeamWox Yes Yes 30 languages Yes Yes  ?  ?  ?  ?
Tryton  ? Yes bg, ca, cs, de, en, es-ar, es-co, es-es, fr, nl, ru, sl No Yes  ?  ?  ?  ?
WebCRM Yes Yes en, de, dk, fi, se, nl, no Yes Yes  ?  ?  ?  ?
WORKetc Outlook Addon and Google Docs Yes de, en, es, fr, it, nl Yes Yes Yes  ? Yes  ?
Vtiger CRM Office plugin also outlook. Yes Yes Yes  ?  ?  ?  ? No
Zoho CRM outlook. Yes - zh-cn, da, nl, en, fr, de, it, ja, pl, pt, es, sv, tr Yes  ?  ?  ?  ?

See also[edit]

References[edit]

  1. ^ "Real Mac OS X sync - Page 2 - SugarCRM Forums". Sugarcrm.com. 2010-04-10. Retrieved 2010-06-05.