Comparison of help desk issue tracking software

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This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.


System Creator License Implementation language(s) Back end Launch Date
Brimir Ivaldi AGPL Ruby MySQL, PostgreSQL 2013
Cherwell Cherwell Software Proprietary, SaaS and On-Premise .NET Microsoft SQL Server 2007
GLPI INDEPNET GPL PHP MySQL 2003
HEAT FrontRange Solutions Proprietary .NET Microsoft SQL Server, Oracle[1] Unknown
JIRA Atlassian Proprietary, Free for non-commercial use; hosted & on-premises Java MySQL, PostgreSQL, Oracle, Microsoft SQL Server 2003
KACE Dell KACE Proprietary PHP MySQL 2003 [2]
Kayako SupportSuite Kayako Proprietary, some parts GPL PHP MySQL 2001
Liberum Help Desk Doug Luxem GPL ASP Microsoft SQL Server, Access 2000
OTRS otrs.org AGPL Perl MySQL, PostgreSQL, Oracle, Microsoft SQL Server 2001
Plain Ticket Turbine interactive Proprietary, online, hosted. Java MySQL 2011
Remedy Action Request System BMC Software Proprietary Unknown Sybase, Microsoft SQL Server, Oracle 1992
Request Tracker Best Practical Solutions, LLC GPL Perl MySQL, PostgreSQL, Oracle 1999-10-13
Spiceworks Spiceworks IT Software Proprietary; free for use Ruby sqlite 2006
Supportworks Hornbill Systems Proprietary Visual C++ and PHP Microsoft SQL Server, MySQL, Oracle, Sybase 1994
SysAid SysAid Technologies Proprietary Java, C# MySQL, Derby, Oracle, Microsoft SQL Server 2002
TeamWox MetaQuotes Software Corp. Proprietary C++ FireBird 2008
TechExcel ServiceWise TechExcel Proprietary C++ Microsoft SQL Server Unknown
Tracker Automation Centre Proprietary Groupware, requires Lotus Notes IBM Lotus Domino 2001
TrackerSuite.Net Automation Centre Proprietary C# Microsoft SQL Server 2006
Web Help Desk SolarWinds, LLC Proprietary, on-premise, SaaS Java MySQL, Microsoft SQL Server, PostgreSQL, 1999

See also[edit]

References[edit]

  1. ^ "HEAT System Requirements". 
  2. ^ "IT Help Desk Software Management". Dell KACE. 

External links[edit]