Comparison of issue tracking systems

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This page contains both issue and bug tracking systems. The distinction is uncertain in some cases, so have a look at the other category as well when missing an entry.

Contents

[edit] Issue tracking systems

System Creator License Implementation language User interface Back end Source code revision control system integration[1] Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP user authen. Custom Fields Email Integration (Both ways) [2] SLA [3] API [4]
Assembla Assembla Commercial Ruby Web interface, e-mail integration MySQL Subversion, Git, Mercurial Wiki(textile, markdown,html) Yes Yes Yes Yes Yes Yes
BugTracker.NET Corey Trager GPL ASP.NET/C# on Windows Web, e-mail SQL Server Subversion, Git Yes Yes Yes Yes Yes
c.Support GWI Software, Inc. Proprietary, Commercial, Source Code License available ASP.NET, XHTML, C# Web, e-mail Microsoft SQL Server Extensive workflow, automated or manual routing, service level agreements, ITIL, automatic assignment, statistical reports, Knowledge Base, advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, WMI based Asset Management, escalation rules, surveys, related issues, call scripts Yes - Extensive and dynamic Yes Yes - Microsoft Active Directory Yes Yes - Outbound (S)SMTP, Inbound (S)POP3, IMAP4 (SSL/TLS)
Codendi Xerox GPLv2 PHP Web, e-mail, RSS, SOAP API, Command line interface MySQL, CVS, Subversion, Yes Document manager, Wiki, Customizable charts, graphs & reports, Notifications, Emails, Surveys Yes Salomé TMF Yes Yes Yes Email notifications
codeBeamer Intland Software Proprietary, free version Java Web, e-mail, API MySQL, Oracle, Apache Derby or Postgres Subversion, Git, Mercurial, CVS and others Yes, Integrated document manager, Wiki, charts, reporting engine, remote API, notifications Yes Yes Yes Yes Yes, two-way
CreationFlow CreationFlow Proprietary Java, Flex Web, e-mail MySQL Outbound SMTP
System Creator License Implementation language User interface Back end Source code revision control system integration[1] Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP user authen. Custom Fields Email Integration (Both ways) [2]
FogBugz Fog Creek Software Proprietary ASP/VBScript on Windows, PHP on Mac and Linux. Web, e-mail, REST, RSS Microsoft Jet, SQL Server, MySQL Yes Integrated rich text wiki. Yes via plugin Yes Yes via plugin Yes
System Creator License Implementation language User interface Back end Source code revision control system integration[1] Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP user authen. Custom Fields Email Integration (Both ways) [2]
Google Code Hosting Google Code free Python Web, RSS BigTable Subversion,Mercurial Wiki syntax, email notification, linking to Subversion commits, custom fields/values for issues Yes, custom fields, issue templates and reports Yes Yes Email notification about issue updates, but not about issue creation
HelpSpot UserScape Proprietary PHP Web, e-mail, RSS, API SQL Server, MySQL, PostgreSQL reporting: integrated charts and reports, export to Excel Yes Yes Yes Yes
IBM Rational ClearQuest Rational Software Proprietary kernel: executables for several platforms; hooks: Perl and Visual Basic Web, Windows client, e-mail IBM DB2, Oracle, SQL Server, Access, Sybase ASA ClearCase AccuRev reporting: integrated charts and interface to Crystal Reports Yes Yes Yes Yes Yes Yes
IgnitionDesk ActiveMotionLabs Proprietary .NET / C# Windows Microsoft SQL Server 2005 or higher export reports to Excel 2007 (Advanced charting and filtering) and Outlook 2007 Yes Yes, Active Directory Yes, partial support No
IssueNet Elsinore Technologies Inc. Proprietary ASP.NET, C#, C++ Web, Winforms, E-Mail, Outlook plugin, Visual Studio plugin, SQL Server Subversion, Visual SourceSafe, Perforce Advanced reporting, configurable dashboards, Microsoft Project integration Yes Yes Yes Yes Yes
IssueTrackerProduct Peter Bengtsson ZPL Python Web, e-mail ZODB Yes Yes Yes Yes Yes Yes
JIRA Atlassian Proprietary, Free for non-commercial use Java Web interface, e-mail integration, IDE integration, RSS, API MySQL, PostgreSQL, Oracle, SQL Server Native CVS; Subversion, ClearCase, AccuRev via plugin; Enhanced CVS, Perforce, SVN, GIT via FishEye) Confluence (Enterprise wiki), HTML, XML, RSS, PDF, Excel, Word, customizable charts Yes Multiple vendors Yes Yes Yes Yes Yes
Liberum Help Desk Doug Luxem GPL ASP Web SQL Server, Access
LibreSource Artenum GPLv2 HTML/Java on all platforms Web PostgreSQL Subversion, LibreSource Synchronizer Yes
System Creator License Implementation language User interface Back end Source code revision control system integration[1] Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP user authen. Custom Fields Email Integration (Both ways) [2] SLA [3] API [4]
Microsoft Dynamics CRM Microsoft Proprietary, Commercial .NET Web, Web services, Outlook, e-mail Microsoft SQL Server No reporting: integrated charts and reports, export to Excel, Mail Merge No Yes Yes Yes - Active Directory Yes Yes, two-way
Mojo Helpdesk Metadot online / hosted only Ruby on Rails, AJAX Web, e-mail RSS, API, Web service Yes Yes Yes Yes Yes Yes Yes
OTRS otrs.org GPL Perl Web/E-Mail MySQL, PostgreSQL, Oracle, SQL Server Advanced reporting, configurable dashboards Yes Yes Yes Yes Yes
Remedy Action Request System BMC Software Proprietary thick Windows client, Web, Web service Oracle, SQL Server, DB2, Informix, Sybase ASA With RKM, the Remedy Knowledge Base product from BMC No Yes[5] Yes Yes Yes
Request Tracker Best Practical Solutions, LLC GPL Perl Web, e-mail, command-line MySQL, PostgreSQL, Oracle Subversion, CVS Yes Through RTFM, a plugin Yes Yes Yes[6] Yes Yes
Resolve Resolve Proprietary .NET, SQL Server Thick Windows client, Web service MySQL Yes Mail Merge and Document Management System Integration Yes Yes Yes Yes[6] Yes Yes
Roundup Ka-Ping Yee, Richard Jones MIT license (ZPL v 2.0 for the template system) Python Web, e-mail, command line SQLite, MySQL, PostgreSQL, Berkeley DB Subversion[7] wiki can be integrated or linked[8] Yes Yes Yes[9] Yes Yes
System Creator License Implementation language User interface Back end Source code revision control system integration[1] Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP user authen. Custom Fields Email Integration (Both ways) [2] SLA [3] API [4]
SharpForge XP Software Services New BSD C#/.NET Web, RSS, email, SQL Server/MSDE, ASP Subversion Standard HTML content loaded directly out of the Subversion repository. No No Yes No No No
Simpleticket Spur GPL [1] Ruby on Rails Web MySQL, PostgreSQL Subversion
Spiceworks Desktop Spiceworks Proprietary, freeware Ruby on Rails Web, e-mail sqlite asset inventory, reporting, ticket-based help desk
System Creator License Implementation language User interface Back end Source code revision control system integration[1] Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP user authen. Custom Fields Email Integration (Both ways) [2] SLA [3] API [4]
Team Foundation Server Microsoft Proprietary, Commercial .NET Web, Windows, Visual Studio, MS Excel, MS Project MS SQL Server Team Source Yes - workflow definitions, process documentation Yes Yes - Yes Yes - Active Directory Yes - Yes
Teamwork (software) Open Lab Proprietary, some parts LGPL Java Web, e-mail all relational (uses Hibernate) Yes. Also Subversion integration. Yes Yes Yes Yes Yes Yes Yes. Also provides notification engine, actions by e-mail.
TestTrack Pro Seapine Software, Inc. Commercial, free trial available C++ Web; Windows, Mac OS X, and Linux clients, Visual Studio Native Cross Platform Database, MySQL, Oracle, SQL Server Surround SCM, Perforce, Subversion], CVS, PVCS, ClearCase, Visual SourceSafe, StarTeam integrated charts and reports, external reporting supported through ODBC interface Yes Yes Yes Yes Yes Yes
Web Help Desk MacsDesign Studio, LLC Proprietary Java Web, e-mail OpenBase, FrontBase, MySQL, SQL Server, PostgreSQL, Oracle Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help Yes Yes Yes - Microsoft Active Directory or LDAP Yes Yes
Wrike Wrike, Inc. hosted, Proprietary Java Web (hosted and installed on own server), email PostgreSQL Subversion real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, API available for any integration Yes, unlimited number of workflow templates Yes
Zendesk Zendesk, ApS Proprietary Ruby on Rails Web, Web services, RSS, e-mail, REST MySQL reporting: integrated charts and reports, export to Excel Yes Yes Yes Yes, two-way
System Creator License Implementation language User interface Back end Source code revision control system integration[1] Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP user authen. Custom Fields Email Integration (Both ways) [2] SLA [3] API [4]

[edit] Bug tracking systems

System Creator License Implementation
language(s)		 User
interface		 Back end Source code revision control system integration[1] Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP user authen. Launch Date Last Update
Avalon Vermont Whisper Proprietary VB.Net Windows SQL Server 2008 or newer No Yes, Parallel Task Workflows Yes 11-2008 2008
BugTracker.NET Corey Trager GPL ASP.NET/C# on Windows Web, e-mail SQL Server, SQL Server Express Subversion, Git integrated charts and reports Yes??? Yes Yes Yes 2002 2009-06-05
Bugzilla Mozilla Foundation MPL Perl Web, e-mail, RSS, Web service, command-line MySQL, PostgreSQL CVS, Subversion, Perforce, AccuRev - (see site for up-to-date list) reporting: integrated reports and charts, scheduled reports by mail Testopia Yes, as of Bugzilla 3.2[10] Yes Yes 1998-09-19 2009-11-18
Codendi Xerox GPLv2 PHP Web, e-mail, RSS, SOAP API, Command line interface MySQL, CVS, Subversion, Yes Document manager, Wiki, Customizable charts, graphs & reports, Notifications, Emails, Surveys Yes Salomé TMF Yes 2001 2009/10/23
System Creator License Implementation language(s) User interface Back end Source code revision control system integration[1] Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP user authen. Launch Date Last Update
Debbugs Debian GPL Perl Web, local, email Flatfile, BDB indexes VCS Agnostic, DAK integration No No No Yes N/A
DisTract Matthew Sackman 3-clause BSD Haskell, Javascript Web (Firefox only) Monotone Monotone No No Yes N/A
Flyspray (bug tracking software) flyspray.org LGPL PHP Web, e-mail, XMPP ADOdb
FogBugz Fog Creek Software Proprietary ASP/VBScript on Windows, PHP on Mac and Linux Web, e-mail, RSS, REST Microsoft Jet, SQL Server, MySQL Visual SourceSafe, Perforce, CVS, Subversion, SourceGear Vault Integrated wiki Yes Yes
Fortress SourceGear Proprietary C# Web, email, RSS, Standalone Client (Windows), IDE Integration (Visual Studio, Eclipse), Command-line client (Windows, Mac, Unix-like) SQL Server All SourceGear Vault version control features are included in Fortress Yes Yes 2007 2007-12-11
GNATS Free Software Foundation GPL C Web, e-mail, Unix clients MySQL CVS
System Creator License Implementation language(s) User interface Back end Source code revision control system integration[1] Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP user authen. Launch Date Last Update
HP Quality Center Hewlett-Packard, formerly Mercury Interactive Proprietary C++ (Visual Studio.NET 2005) (client), Java (server) Web, e-mail SQL Server, Oracle AccuRev Yes Yes Yes (Custom fields and VBScript coding) Yes
IssueNet Elsinore Technologies Inc. Proprietary ASP.NET, C#, C++ Web, Winforms, E-Mail, Outlook plugin, Visual Studio plugin, SQL Server Subversion, Visual SourceSafe, Perforce Advanced reporting, configurable dashboards, Microsoft Project integration Yes Yes Yes
JIRA Atlassian Proprietary, Free for non-commercial use Java Web interface, e-mail integration, IDE integration, RSS, API MySQL, PostgreSQL, Oracle, SQL Server Native CVS; Subversion, ClearCase, AccuRev via plugin; Enhanced CVS, Perforce, SVN, GIT via FishEye) Confluence (Enterprise wiki), HTML, XML, RSS, PDF, Excel, Word, customizable charts Yes Multiple vendors Yes Yes Yes 2003 July 2009
Mantis Mantis GPL PHP Web, e-mail MySQL, PostgreSQL, MS SQL Yes, support for CVS, Subversion, git Yes, Integration of MediaWiki,DokuWiki,XWiki No Yes Yes Yes 2000 2008-12-12
pragma::tims QuestByte Ltd. Proprietary, free for nonCommercial Java Java-Client for all platforms, Web MS SQL, PostgreSQL, Oracle Yes: Subversion Yes Yes
Projistics Nagarro Proprietary C#/.NET/Com+ Web (hosted or locally installed) SQL Server Yes, Enterprise model Yes No Yes Yes Yes
System Creator License Implementation language(s) User interface Back end Source code revision control system integration[1] Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP user authen. Launch Date Last Update
Redmine Jean-Philippe Lang GPL Ruby on Rails Web, E-mail, Atom MySQL, PostgreSQL, SQLite Yes, Subversion, CVS, Bazaar, Darcs, Mercurial, git Yes, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, export to PDF, export to Excel/CSV Yes Yes Yes 2006 2009-05-17
StarTeam originally[Starbase Corporation, currently Borland Proprietary Java, C++, others 6 varieties of custom client (Java IDE, command line, integrated into various Borland IDEs, custom SDK clients, Visual Studio client) SQL Server recommended, Oracle, DB2 supported custom Borland provides full suite
TestTrack Pro Seapine Software Proprietary C++ Web; Windows, Mac OS X, and Linux clients Native Cross Platform Database, MySQL, SQL Server, Oracle Surround SCM, Visual SourceSafe, ClearCase, PVCS, Perforce, CVS, Subversion, StarTeam, SourceOffSite Classic integrated charts and reports, external reporting supported through ODBC interface Yes, with TestTrack TCM Yes Yes Yes
System Creator License Implementation language(s) User interface Back end Source code revision control system integration[1] Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP user authen. Launch Date Last Update
Trac Edgewall Software BSD variant Python Web SQLite, PostgreSQL, MySQL Yes, Subversion (built-in), Darcs, Bazaar, Mercurial, Perforce, Git Yes, integrated wiki plugin Yes Yes plugin, or through HTTP Basic 2006-10-01 2009-07-17
Wrike Wrike, Inc. hosted, Proprietary Java Web (hosted and installed on own server), email PostgreSQL Subversion real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, API available for any integration Yes, unlimited number of workflow templates Yes 2006 2008-04-15
System Creator License Implementation language(s) User interface Back end Source code revision control system integration[1] Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP user authen. Launch Date Last Update

[edit] Distributed bug tracking

System Creator License Implementation language(s) User interface Back end Source code revision control system integration[1] Customizable workflow Unicode support Custom fields Email integration (both ways) [2] Last update
DisTract Matthew Sackman BSD Haskell Firefox Distract.* branches in Monotone repository Monotone No 0.2.5, 2007-08-07
Fossil D. Richard Hipp GPLv2 C web, CLI Fossil Fossil Yes 2009-05-09
ikiwiki Joey Hess mostly GPLv2 (mixed) Perl Web, text editor git, darcs, bzr, svn, monotone, mercurial, tla any N/A Yes Yes Yes, notification only 3.11, 2009-05-05
org-mode Carsten Dominik GPLv3 Emacs Lisp Emacs major mode, any text editor text file(s) any Yes Yes, but not for keywords/tags Yes No 6.33c, 2009-11-13

[edit] See also

[edit] Notes

  1. ^ a b c d e f g h i j k l m n See also Scmbug.
  2. ^ a b c d e f g h It sends the email notifications to users as well as accepts replies and updates the system accordingly.
  3. ^ a b c d e System supports service level agreement management
  4. ^ a b c d e System has an API to allow integration with other products
  5. ^ Restricted to administrators
  6. ^ a b requires a third-party “overlay”
  7. ^ When customized like described here
  8. ^ described here (Roundup as Wiki) rsp. here (link formatting)
  9. ^ LDAP login customization recipe
  10. ^ Bugzilla Custom Status Workflow.

[edit] External links

Retrieved from "http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems"
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