Computer Troubleshooters

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Computer Troubleshooters
Franchise
Industry Information technology
Founded Coffs Harbour, Australia, 1997
Founder Wilson and Suzanne McOrist[1]
Headquarters Sidney, Australia
Number of locations
1700
Area served
Worldwide
Owner Merrymeeting, Inc (MMI)
Website http://www.comptroub.com

Computer Troubleshooters is an IT franchise[2] owned by Merrymeeting, Inc (MMI),[3] an investment company specialized in franchise companies. There are approximately 475 franchised locations globally[4] offering computer troubleshooting and other IT related services. In 2006 it was named by the Australian magazine BRW as the number one export franchise in Australia. It is ranked as one of the top technical support franchises by the American magazine Entrepreneur.[5]

History[edit]

Computer Troubleshooters was founded in 1997[2] in Coffs Harbour, Australia[1] as Computer Troubleshooters Pty Ltd. From 2006 to 2008 it was owned by Quotz Pty Ltd with offices located in Northbridge, Sydney. MMI acquired the Computer Troubleshooters Global franchise in 2012.[3][6]

Nick Roche heads the master franchise in Australia, serving as its national director[2] and Chip Reeves was the United States counterpart until his resignation in 2012.[7] There are franchise outlets in approximately 28 countries[3][8] including in Canada, the United States, the United Kingdom and Romania.[1][3] There are more than 230 locations within the US.[9]

The company provides technical support services including software and hardware support, installation, networking, security, broadband and general project management.[3]

Awards and recognition[edit]

  • Top 7 Technical Support Franchise - Entrepreneur magazine - 2002, 2003, 2004, 2005, 2006, 2007 2008, 2010, 2011, and 2012[3][5]
  • Number 1 Technical Support Franchise Worldwide - Franchise Business Review - 2011[3]
  • Fast Franchise – for outlet growth - BRW - 2010
  • Number 10 franchise in Australia for growth and earnings - BRW - 2006.
  • Number 1 export franchise in Australia - BRW - 2006.
  • Number 282 - USA Entrepreneur Franchise Top 500 - 2012
  • Number 51 - USA Entrepreneur Franchise - Top Low Cost
  • Number 84 - USA Entrepreneur Franchise - Top Home
  • Bronze - Canadian Franchise Association (CFA) Award of Excellence in Franchising (awarded to Computer Troubleshooters Canada) - 2011[10]

References[edit]

  1. ^ a b c Connolly, Byron (7 April 2006). "Coffs Harbour reseller in European expansion". 
  2. ^ a b c "AVG Technologies AU announced as Computer Troubleshooters vendor of the year". 15 November 2012. Retrieved 22 April 2013. 
  3. ^ a b c d e f g Samuels, Tom (16 January 2012). "Computer Troubleshooters Leadership Change". Daily Host News. Retrieved 22 April 2013. 
  4. ^ "Computer Troubleshooters Company Profile". 13 September 2013. 
  5. ^ a b "The Top Seven Tech Franchises". Entrepreneur. Retrieved 21 April 2013. 
  6. ^ "Merrymeeting, Inc. Acquires Number One Computer Service Franchise". 22 December 2006. Retrieved 22 April 2013. 
  7. ^ "Computer Troubleshooters CEO Chip Reaves Resigns". 4 January 2012. Retrieved 26 April 2013. 
  8. ^ "Continuum Selected as Exclusive RMM Solution Provider for Computer Troubleshooters and Geeks on Call Franchises". 4 September 2012. Retrieved 22 April 2013. 
  9. ^ "Chip Reaves". Forbes.com. 
  10. ^ "CFA Award of Excellence in Franchising 2011 Winners". 2011. Retrieved 22 April 2013. 

External links[edit]