||A major contributor to this article appears to have a close connection with its subject. (August 2010)|
ConsumerAffairs.com is a consumer advocacy and reviews site that defines itself as an “independent consumer news center”.
The site publishes original and reprinted stories on consumer-related topics. The site compiles “consumer news, recall information and thousands of pages of consumer reviews,” along with original articles, press releases and alerts from the Consumer Product Safety Commission and other public sources. While free to the reader, ConsumerAffairs.com generates a profit from advertisements.
The site also maintains a publicly searchable database of consumer reviews about various products, that can be submitted to the website.
Site users are invited to submit reviews about consumer products or services to the site, all complaints are reviewed by class action attorneys and are considered for publication on the site. Site users submitting complaints to ConsumerAffairs.com may be contacted by attorneys "in order to determine whether there is a legal remedy for your complaint"; however, the site offers users the ability to opt out of this feature if they wish. However, consumer reviewers do not have the opt out ability for the release or sale of their email addresses.
The website has been sued on numerous occasions.
- "About Us" and contact information, consumeraffairs.com, retrieved March 14, 2008
- FAQ from consumeraffairs.com, retrieved March 14, 2008
- Otherresources listed at consumeraffaris.com, retrieved March 14, 2008
- Palazzolo, Joe (2008-03-31). "Defamation Suit Smacks Consumer Web Site". Legal Times. Retrieved 2009-04-05.