Consumer Priority Service

From Wikipedia, the free encyclopedia
Jump to: navigation, search
Consumer Priority Service
Type Privately held
Founded 1989
Headquarters Brooklyn, New York
Area served Worldwide
Products Consumer Electronics and Appliances Warranty
Website www.cpscentral.com

Consumer Priority Service is an international provider of repair services and extended warranty solutions for the consumer electronics and appliance industries. Corporate headquarters are located in Kings County, New York with regional offices in Newark, NJ and Florida. Additional divisions hosted by the company include product technical support, national call centers and marketing departments.

History[edit]

Consumer Priority Service originally started as a regional repair center servicing the NY tri-state area. It evolved into a warranty provider by subcontracting repair work to services outside of the company's coverage area. The primary coverage categories include consumer electronics, appliances, computers and related industries.

The extended warranty division sells service plans to manufacturers, retailers, dealers and distributors.

Important Events[edit]

In 2010 the company was featured at the International Consumer Electronics Show (CES) in Las Vegas as part of an industry awareness collective that raised points about consumer electronics and the average lifetime and failure rate of many of today's more prominent gadgets.[1]

On February 21st, 2014 Consumer Priority Service won a Bronze Stevie® Award[2] for Best Use of Technology in Customer Service for the eBay Dashboard[3]!

For the past 10 years, Consumer Priority Service has employed a technology department which designs and writes innovative software which controls all aspects of its business. One of the most unique pieces of software currently offered to dealers this year is called the “Ebay Dashboard” which offers dealers with eBay accounts a unique one click solution to adding warranties to their current auctions. Using the Ebay dashboard, dealers fully control the offering price of warranties. As opposed to earning a commission on sales, dealers now sell the warranty for a fixed price they choose and earn the difference in cost between their wholesale cost and the end users sale price.

References[edit]

  1. ^ [1], Attention CES: Your Stuff Breaks.
  2. ^ [2], Consumer Priority Service Wins Stevie® Award in Use of Technology in Customer Service.
  3. ^ [3], 2014 Stevie® Award Winners.