CRM

From Wikipedia, the free encyclopedia

Contents 1 Sales and marketing 2 Information technology 3 Resource management 4 Risk management 5 Companies and institutions 6 Other

CRM may refer to:

[edit] Sales and marketing

• Customer relationship management, a term applied to processes implemented by a company to handle its contact with its customers
• Cause-Related Marketing, a type of marketing
• Courtesy reply mail, a type of business mail

[edit] Information technology

• CRM 114 (device), a device in Stanley Kubrick's film Dr. Strangelove
• CRM114 (program), a statistical classifier and pattern matching language commonly used to filter spam
• CIDOC Conceptual Reference Model, an international standard for the exchange of cultural heritage information

[edit] Resource management

• Crew Resource Management or Cockpit Resource Management, an aviation training program
• Cultural resources management, the practice of managing cultural resources

[edit] Risk management

• Credit risk management, the process of assessing risk in an investment
• Certified Risk Manager, a professional designation

[edit] Companies and institutions

• Camp Rainey Mountain, a Boy Scout Summer Camp in North East Georgia
• Centre de Recherches Mathématiques, a Canadian mathematical research institute
• Comas Racing Management, a driver management firm created and operated by French ex-F1 driver Érik Comas
• Charles River Media, a publishing company
• Commander Mexicana, an airline with ICAO designator CRM
• Salesforce.com, a company with NYSE ticker symbol CRM

[edit] Other

• Cardiac Rhythm Management, a field of treatment in cardiology
• Certified Resident Manager, a professional designation in property management
• Charles Rennie Mackintosh, a Scottish designer, often referred to by his initials