Cypress Communications (previously known as Cypress Communications Holding Company) is a United States telecommunications firm and a Competitive Local Exchange Carrier (CLEC). Cypress Communications provides hosted voice, data VoIP and unified communications to small and medium-sized businesses and enterprises across the United States. The company was built via organic customer growth and corporate acquisitions. Companies enfolded into the present-day Cypress Communications include Reignmaker, Shared Technologies, Intermedia Communications, RealCom, Fairchild Communications and Worldcom/Advanced Building Networks.
Unified communications (UC) (1) refers to a trend in business to simplify and integrate all forms of communications and business processes. It is typically a software program and infrastructure improvement. The communications leveraged by this term can include phone, e-mail, chat, voicemail, presence services, and fax. Unified communications integrates these communication mediums so that any activity or message can be easily transferred to another, otherwise known as a seamless user experience. Gains in efficiency can result through an optimization of business processes and enhancing human communications, reducing latency, managing flows, and eliminating device and media dependencies. In 2011, Cypress Communications was purchased by Broadvox, LLC.
Cypress Communications operates a nationwide private VoIP network engineered for 99.999% availability and voice prioritization with no single point of failure. Quality of Service (QoS) is managed from the handset across the building LAN/WAN and then out across the IP network to the PSTN. It is a fully meshed network with logical and virtual paths to/from each city, connecting providing redundant connectivity to each metropolitan area. The network is supported by redundant devices to ensure maximum availability of voice and data communications. The network is designed to automatically detect potential faults and self-correct in order to maintain premium service levels.
The VoIP signaling layer of the Cypress Communications network delivers the calling features to the user's desktop and comprises a carrier-grade softswitch, a multimedia communications server and a unified messaging platform. These components leverage the following VoIP signaling protocols—SIP, H.248 and Media Gateway Control Protocol. All VoIP signaling components are located in geographically diverse data centers to provide redundancy and high availability.
The company offers a broad range of services to businesses and channel partners. These services include:
- Local and Long Distance Voice services
- Dedicated Internet Access services
- Audio, Video and Web Conferencing
- Find-Me Follow-Me
- Collaboration with file sharing, application sharing and desktop sharing
- MPLS IP-VPN
- Unified Communications
- Automatic Failover
- IP Phones
- Collocation services
- Managed Services (hardware, voice and data packages)
- Web Hosting
- Email Hosting
- Contact Center
- Call Recording and Quality Monitoring
- Overhead Paging integration
- Andre Temnorod, Chairman and CEO
- Eugene Blumin, COO
- Alex Getsburg, Executive Vice President and General Councel
- Allison Hannan, Vice President, Human Resources
Cypress Communications focuses on the small to mid-sized enterprise (SME) or small to mid-sized business (SMB). Professional Services companies, including law firms, real estate firms, financial services firms are frequently users of Cypress Communications hosted unified communications. However, not all users are from the professional services market. Both John McCain and Barack Obama campaign headquarters utilized Cypress Communications CLEC services.(2) The company has been recognized in the industry with multiple product awards for innovation. (3)(4) Cypress Communications has also been featured in industry research by Gartner in the research papers "Midsize Enterprise Questions About Networking" and "Market Pricing: Managed, Hosted and CaaS Outsourced VoIP Delivery" (5) (6) as well as Frost & Sullivan research entitled "North American Hosted Unified Communications Service Markets". (7)
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2. "Road to Presidency Equals Big Business", Atlanta Journal-Constitution, 02/25/08; http://www.ajc.com/services/content/business/stories/2008/02/24/presfinance_0225.html?cxntlid=inform_artr
3. "Communications Solutions 2008 Product of the Year Award Winners Announced", TMCnet.com, 05/14/09, http://www.tmcnet.com/usubmit/2009/05/14/4181002.htm
4. "2009 NGN Leadership Award Winners Announced by NGN magazine", NGN Magazine, 041309, http://www.tmcnet.com/usubmit/2009/04/13/4127424.htm
5. "Midsize Enterprise Questions About Networking", 09-23-09, http://my.gartner.com/portal/server.pt?open=512&objID=204&mode=2&PageID=5590&resId=762313&ref=QuickSearch
6. "Market Pricing: Managed, Hosted and CaaS Outsourced VoIP Delivery", 03-09-09, http://my.gartner.com/portal/server.pt?open=512&objID=204&mode=2&PageID=5590&resId=907928&ref=QuickSearch
7. "North American Hosted Unified Communications Service Markets", 05-01-09, http://www.frost.com/prod/servlet/market-service-segment.pag?segid=9847-00-07-00-00&ctxst=FcmCtx23&ctxht=FcmCtx24&ctxhl=FcmCtx25&ctxixpLink=FcmCtx25&ctxixpLabel=FcmCtx26 8. "Our Management", 06-24-2011, http://cypresscom.net/company/our-management/