David Ing

David Ing (1957) is a Canadian marketing scientist, business architect, and consultant with Websphere Architecture at IBM Canada, Ltd. He is serving as President of the International Society for the Systems Sciences for the term 2011-2012.

Biography

David Ing received a B.Comm. from the Faculty of Commerce and Trinity College at the University of Toronto in 1980, and in 1982 an MBA from the Kellogg School of Management at Northwestern University. He was a doctoral student in business strategy at the Faculty of Commerce and Business Administration at the University of British Columbia from 1982 to 1984, which he stopped in favour of continuing research in a real corporate business environment. In 2003 he restarted a Ph.D. program in Industrial Engineering and Management at the Helsinki University of Technology.

David Ing started working at IBM in 1987 as Retail Industry Marketing Specialist, a specialist in decision support systems in retail and consumer packaged goods segments. At IBM in 1992 he became Senior management consultant were he held a series of positions with IBM Consulting Group, IBM Advanced Business Institute in Palisades, IBM Business Innovation Services, IBM Business Consulting Services, IBM Business Consulting Services. Since 2006 he is Business Architect at IBM Software Group, were he works in Pre-sales consultative selling in the Industry Business Value Assessments team, North America.

David Ing has been Vice-President of Communications and Systems Education for International Society for the Systems Sciences since 2005. He is research fellow at the University of Hull Centre for Systems Studies, an itinerant scholar at the Helsinki University of Technology, Department of Industrial Engineering and Management, and co-founder of the Systemic Business Community.

He was adjunct faculty to the Advanced Business Institute, located in Palisades, New York. He has been adjunct lecturer in marketing at the Rotman School of Management at the University of Toronto. He also taught in the Master's program in International Service Business Management at Helsinki Polytechnic Stadia. In 2008 he received the UKSS 2008 best student paper award at the UK Systems Society Conference 2008 at the Oxford.

Work

His primary research interests are in business design and information systems design for knowledge-based work. He has recently been doing research around relational governance in business alliances, and methods for systemic change in organizations.

Sense-and-respond support system

Any business according to Haeckel (1999) "has the two options to make offers to customers or to respond to their request. The essential difference separates the make-and-sell from sens-and-respond organizations. At the enterprise level, these two require fundamentally different organizing principles. The make-and-sell company is conceived as efficient machine for making and selling offers, while the sense-and-respond company needs to respond as an adaptive system anticipating unaccepted requests".

At an enterprise-level according to Haeckel (1999) "sense-and-respond systems are becoming increasingly necessary as sense-and-respond principles improve and model technologies continue to advance. David Ing and Ian Simmonds (1998) have completed a sense-and-respond support system specification independent of any particular technology platform, with the following key features":

• A complete representation of the firm's organizational context
• Support of collaborative decision processes
• Status tracking of commitments using protols?

These kind of techniques to support sense-and-respond organizations were emerging in the 1990s and are in the new millennium further developed in the service oriented paradigm.

Publications

David Ing has published several books and papers, books:

• 1994. "Point-of-Sale Data in Consumer Goods Marketing: Transforming Marketing From an Art to a Science." With Andrew A. Mitchell. In: The Marketing Information Revolution. Edited by RC Blattberg, R. Glazer, and JDC Little. Boston: Harvard Business School Press, pp. 30–57.
• 1998. Separating Context and Coordination: Lessons from Design Wisdom and Social Theory Leading to Adaptivity Through Shearing Layers. With Ian Simmonds. IBM Research Reports. IBM T.J. Watson Research Center, 1998.
• 2000. A Shearing Layers Approach to Information Systems Development. With Ian Simmonds. IBM Research Reports.
• 2000. Managing by wire, revisited With Ian Simmonds. IBM Advanced Business Institute White Paper, 2000.
• 2003. "Governance and the practice of management in long-term inter-organizational relations". With David Hawk, Ian Simmonds and Marianne Kosits. In: Proceedings of the 47th Annual Meeting of the International Society for the Systems Sciences at Hersonissos, Crete, July 6–11, 2003.
• 2005. "Negotiated Order and Network Form Organizations". With Annaleena Parhankangas, David L. Hawk, Gosia Dane and Marianne Kosits. In: Systems Research and Behavioral Science. Vol 22. pp. 431–452.
• 2008. "Business Models and Evolving Economic Paradigms: A Systems Science Approach". In: Proceedings of the 52nd Annual Conference of the International Society for the Systems Sciences, ( Jennifer Wilby, editor), presented at the University of Wisconsin, Madison, July 16, 2008.
• July 2009. "Envisioning Innovation in Service Systems: Induction, Abduction and Deduction." In Proceedings of the 53rd Meeting of the International Society for the Systems Sciences, presented at the Wilfred Laurier University, Waterloo, Canada, July, 2009.
• September 2009. "Dynamics of Service Businesses" presentation slides for lecture at the Master's program in International Service Business Management at Helsinki Metropolia University of Applied Sciences.
• September 2009. "Conversations on an Emerging Science of Service Systems" presentation slides for UKSS 2009.
• February 2010. "The Emerging Science of Service Systems" presentation slides for lecture at the Organizational Dynamics Lecture Series, at University of Pennsylvania.
• March 2010. "Service Systems in Changing Paradigms: An Inquiry through the Systems Sciences." In The Science of Service Systems (Haluk Demirkan, James C. Spohrer and Vikas Krishna, editors), in the Service Science: Research and Innovations (SRII) in the Service Economy book series, Springer 2011.
• July 2010. "Service Systems and Systems Sciences in the 21st Century." With Jennifer M. Wilby, Kyoichi Kijima, David Ing and Gary S. Metcalf. Panel positions and presentation slides from the INCOSE International Symposium 2010, at Chicago, IL.
• August 2010. "The Science of Service Systems." With Norimasa Kobayashi, Allenna Leonard, Gary Metcalf, Todd Bowers, Janet Singer and Jennifer Wilby. In Proceedings of the Fifteenth IFSR Conversation, (Gerhard Chroust and Gary S. Metcalf, editors), Institute for Systems Engineering and Automation, University of Linz, SEA-SR-28, August 2010.
• October 2010. "Panel on Service Systems and Systems Sciences in the Twenty-First Century." In INCOSE Insight, the quarterly magazine of the International Council on Systems Engineering.
• June 2011. "Systems Science and Systems Engineering Synergies." Gary S. Metcalf and David Ing, with Duane Hybertson, Harold "Bud" Lawson, Jennifer M. Wilby, Len Troncale and Hillary Sillitto. A report by a project team of the Systems Science Working Group at the INCOSE International Symposium 2012.
• July 2011. "Systems Thinking Courses in the Master's Programme on Creative Sustainability at Aalto University: Reflections on Design and Delivery of the 2010-2011 Sessions." In Proceedings of the 55th Annual Meeting of the International Society for the Systems Sciences, presented at the University of Hull, United Kingdom, July, 2008.

External links

• David Ing homepage
• Personal blog at coevolving.com
• [1] at LinkedIn.com (Canada)
• [2] Publications
• [3]Aalto University, School of Science, Department of Industrial Engineering and Management (formerly Helsinki University of Technology)