Delhi Jal Board
Delhi Jal Board (DJB) is the government agency responsible for supply of potable water to the most of the National Capital Territory region of Delhi, India. Delhi Jal Board was constituted on 6 April 1998 through an Act of the Delhi Legislative Assembly incorporating the previous Delhi Water Supply and Sewage Disposal Undertaking. DJB is also responsible for treatment and disposal of waste water.
Prior to this Act the above function were interested with earthwhile Delhi Water Supply and Sewage Disposal Undertaking.The Board shall also be bound to supply to the New Delhi Municipal Council, Delhi Cantonment Board and Military Engineering services, at the place or places at which immediately before the commencement of this Act, the Delhi Water supply & Sewage Disposal Undertaking constituted under the Delhi Municipal Corporation Act,1957.
Water supply policies
In 2004, the DJB called on residents to use a bucket of water instead of shower in order to save water. In July 2012, the Board decided to privatise tanker management system in the city to check pilferage of water.
Challenges in meeting needs of workers and residents
A 2007 article in Newsweek profiled a ten-year veteran sewer worker of Delhi Jal, in preparation for the 2007 World Toilet Summit in New Delhi. "The four-day event is exploring ways to bring sewage systems to the estimated 2.6 billion people in the world who don't have proper toilets, including 700 million in India alone."
The article carried the headline: "The world's worst job? Indian sewage workers are certainly in the running," adding that the 3,700 miles of existing sewer lines were in poor repair and had inadequate capacity to meet the needs of a growing population.
Brief history and background for its establishment
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For over 5 decades, Delhi Jal Board has been meeting the needs of potable water for the National Capital Territory of Delhi. The population of Delhi has seen phenomenal growth and has crossed the figure of 140 lacs, apart from the floating population of 4 to 5 lacs. Through systematic planning and implementation, the Board has ensured average availability of 50 gallons filtered water per capita per day for the residents of Delhi, through a network of about 9000 km of water mains/lines. Production of water during 2003-2004 was around 670 MGD, Raw water is obtained from various sources line the river Yamuna, Bhakra Storage, Upper Ganga Canal, and Ground Water.
Allocation of business
Apart from piped water supply, and collection and treatment of sewage, Delhi Jal Board provides the following services to its customers:
- Supply of potable water through tankers on demand
- Supply of packaged water “JAL” in jars through Jal Suvidha Kendras.
- Supply of Biogas and sludge Manure(Limited areas).
- Water meter testings.
- Testing of Water samples.
The Delhi Jal Board was found guilty of corruption in an effort to privatize itself when an investigation was conducted by Arvind Kejriwal and the non-governmental organization (NGO) Parivartan in 2005. After submitting a Right to Information (RTI) request, Parivartan received 9000 pages of correspondence and consultation with the World Bank, where it was revealed that the privatization of Delhi's water supply would provide salaries of $25,000 a month to four administrators of each of the 21 water zones, which amounted to over $25 million per year, increasing the budget by over 60% and water taxes 9 times. 
The Delhi Jal Board was first approached by Parivartan in November 2004, following a report by the newspaper The Asian Age, where the scheme was revealed to the public for the first time. The DJB denied the existence of the project, but after an appeal, the RTI request was granted. The documents revealed that the project began in 1998, in complete secrecy within the DJB administration. The DJB approached the World Bank for a loan to improve the water system, which it approved, and the effort began with a $2.5 million consultation loan. The Delhi government could have easily provided the money, and the interest rate of 12% that was to be loaned by the World Bank could have been raised on capital markets for 6%. Following the consultation, 35 multi-national companies bid, of which six were to be short listed, out of which PricewaterhouseCoopers (PwC) was found to be unethically favored, and granted the contract in 2001. Following the investigation by Parivartan, a campaign was waged by Kejriwal, Aruna Roy, and other activists across Delhi, and the DJB withdrew the loan application to the World Bank.
- Shower with a bucket, July 31, 2004, The Hindu
- "To curb pilferage, DJB to privatise tanker system". 11 July 2012.
- "World’s Worst Job? India's sewage workers are certainly in the running". The Daily Beast / Newsweek. Oct 31, 2007. Retrieved 2012-03-04.
- RTI expose of how World Bank had arm-twisted Delhi Jal Board for water privatisation. Money Life. January 1, 2012.
- Delhi Water Privatisation Plan. Independent Peoples Tribunal on the World Bank in India.
- How World-Bank Dicatates Indian Policies. Youtube. BharatKiAwaaz.
- RTI Spurs Debate on World Bank Involvement in Delhi Water Deal. Commonwealth Human Rights Initiative.
Complaint Redresal Water Billing 1. To register complaints related to revenue like water bill,mutation,water connection , disconnection etc, please click http://djb.gov.in 2. To know status of complaints, please click http://djb.gov.in Water and Sewer 1. Register Your Complaint by call on 1916 (Toll free) 2. Lodge your complaint/suggestion from DJB Mobile application available in google play store for (Android Phone) or click here. 3. Know your complaint status