Delta TechOps

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Delta TechOps
Industry Aviation Maintenance, Repair and Overhaul
Founded 1929
Headquarters Hartsfield-Jackson Atlanta International Airport
Key people Richard H. Anderson (CEO, Delta Air Lines)
Don Mitacek (Senior Vice President – Maintenance Operations, Delta TechOps)
Peter Turner (Vice President of MRO Services, Delta TechOps)
Employees 9,600+
Parent Delta Air Lines
Website Delta TechOps

Delta TechOps is the maintenance, repair and overhaul (MRO) division of Delta Air Lines, and is headquartered at Hartsfield-Jackson International Airport (ATL) in Atlanta, Georgia.[1] With more than 9,600 Technical Operations employees and 51 maintenance stations worldwide, Delta TechOps is a full-service maintenance provider for the more than 750 aircraft that make up the Delta Air Lines fleet.[2] In addition to maintaining the Delta Air Lines fleet, Delta TechOps also provides MRO solutions and support to more than 150 third-party operators around the world, making it the largest airline MRO provider in North America and the third largest worldwide.[3]

History[edit]

"Fly Delta Air Lines" marker at Delta and Delta TechOps' headquarters at Hartsfield-Jackson Atlanta International Airport

The original Delta Technical Operations Center Jet Base, later known as Technical Operations Center (TOC) 1, opened on June 21, 1960[4] at Atlanta Municipal Airport (eventually renamed to Hartsfield-Jackson Atlanta International Airport).[5] This facility covered 9 acres, employed 1,600 individuals and provided service exclusively to Delta Air Lines’ fleet of 79 aircraft, including 9 jets. In May 1968, Delta TechOps completed its first expansion, increasing the total space by 7 acres and adding another 1,700 employees, more than doubling the size of the division’s workforce.[6] In 1973, Delta TechOps added another 20-acre hangar, known as TOC 2, increasing the total acreage to 36. By 1982, more additions were needed to accommodate the growing business, and TOC 1 was expanded by another 10 acres.[7]

Up until this point, Delta TechOps had only performed maintenance, repairs and overhauls on Delta Air Lines’ own fleet, but in 1983, the division began offering these services to other airlines.[8] Today, third party business accounts for 20-25% of the division’s workload.[9]

The most recent facility expansion, a four-story, 17-acre addition known as TOC 3, was completed in 1991, bringing the total size of the facilities at Hartsfield-Jackson to 63 acres.[10]

In 2006, Delta TechOps generated revenues of more than $310M,[11] and by 2009, this amount had reached the half-billion mark.[12]

In 2008, Delta TechOps received ISO 9001 certifications for its component maintenance shops.[13]

In 2009, Delta TechOps joined EPA's National Partnership for Environmental Priorities in committing to eliminate lead from machine shop operations and recycle 7,000 pounds of lead.[14]

In 2011, Delta TechOps expanded its partnership with Skymark Airlines to provide advance exchange power-by-the-hour services for 25 CFM56-7B powered Boeing 737NG aircraft.[15] Delta TechOps received ISO 9001 certification from the International Standards Organization for its engine maintenance and landing gear shops and is one of only a few airline maintenance, repair and overhaul service providers to achieve the certification.[16]

In 2012, Delta TechOps invested in new MRO technology for engines to cut costs and boost revenue.[17]

In 2013, Delta TechOps and EmpowerMX signed an agreement to employ the cloud-based FleetCycle® MRO Manager product as the primary maintenance-execution tool in all of Delta TechOps airframe MRO facilities.[18]

In 2014, Delta TechOps expanded its maintenance providership with Hawaiian Airlines with an integrated component exchange and repair program for 12 Boeing 767 aircraft.[19]

Training and Support[edit]

In addition to MRO services and support, Delta TechOps also provides third-party operators with technical training, engineering support and inventory management. Delta TechOps aviation maintenance technicians (AMT) make up the majority of the company’s instruction and education corps.[20]

International Reach[edit]

Delta TechOps maintains a quick-response Disabled Aircraft Recovery Team (D.A.R.T.) which provides worldwide support.[21] In recent years Delta TechOps has been recognized as an international industry leader in service flexibility, maintaining dispatch reliability greater than 97 percent fleetwide.[22][23]

Specialties[edit]

Accessories, Actuators, Airframe, APU, Aviation Oxygen, Avionics, C S Ds, Cabin Compressors, Cylinders, Electric Generators, Electric Motors, Engine Accessories (Q E C), Engine Components, Fire Bottles, Fire Extinguishers, Flight Simulator Instruments, Flight Surfaces, Fuel Bladders, Generators, Hydraulics, In Flight Entertainment, Instruments, Landing Gear, Lavatories, Nose Cowls, Other Accessories, Owygen Cylinders, Oxygen Masks, Passenger Service Units, Pneumatics, Power Plant, Restoration Repair, Starters, Thrust Reverses, Wheels & Brakes[24]

Aircraft Serviced[edit]

Airbus: A318 A319, A320, A321, A330;

Boeing: 737 (Classic, NG), 747, 757, 767, 777, MD-11, MD-80, MD-90[25]

Engines Serviced[edit]

Turbofan: CF34-3A/B, CF34-8C, CF6-80A/A2, CF6-80C2, CFM56-3, CFM56-5 CFM56-7, JT8D-219, PW2000, PW4000-94

APU: GTCP 131-9B, GTCP 331-200[26]

Certifications[edit]

Delta TechOps has certified repair stations in the United States (FAA), the European Union (EASA) and other countries, including:[27]

USA: FAA – 121 Certificated Air Carrier No. DALA026A

USA: FAA – 121 Certified Repair Station No. DALA026A

USA: FAA – 145 Certified Repair Station No. DALR026A

EU: EASA – 145 Certified Repair Station No. EASA.145.4380

Argentina: DNA – 145 Approved Maintenance Organization No. 1-B-318

Bermuda: BDCA – Approved Maintenance Organization No. BDA/AMO/187

Brazil: ANAC – 145 Approved Maintenance Organization 0604-04/ANAC

Canada: TCCA/FAA – 145 Approved Maintenance Organization No. DALR026A

Chile: DGAC – 145 Approved Maintenance Organization No. E-110

China (PR): CAAC – 145 Approved Maintenance Organization No. F00100401

Indonesia: DGCA – 145 Approved Maintenance Organization No. 145/62000

Japan: JCAB – 145 Approved Maintenance Organization No. 192

Korea (Republic of): KCASA - 145 Approved Maintenance Organization No. 2005-AMO F06

Saudi Arabia: GACA – applied for

Singapore: CAAS – applied for

Trinidad & Tobago: TTCAA – 145 Approved Maintenance Organization No. TTAR/011

ISO 9001: Delta TechOps Component, Engine and Landing Gear, No. CERT-0025376

U.S. MRO Service Locations[edit]

While most of Delta TechOps' work is done at Hartsfield-Jackson Atlanta International Airport, other maintenance service locations include:[28]

Bradley International Airport

Logan International Airport (Boston)

Baltimore-Washington International Airport Thurgood Marshall Airport

Miami International Airport

Charleston International Airport

Cincinnati/Northern Kentucky International Airport

Ronald Reagan Washington National Airport

Denver International Airport

Detroit Metropolitan Wayne County Airport

Newark Liberty International Airport

Fort Lauderdale - Hollywood International Airport

Honolulu International Airport

John F. Kennedy International Airport

McCarran International Airport

Los Angeles International Airport

LaGuardia Airport

Orlando International Airport

Memphis International Airport

Minneapolis-Saint Paul International Airport

Portland International Airport

Philadelphia International Airport

Phoenix Sky Harbor International Airport

San Diego International Airport

Savannah/Hilton Head International Airport

Seattle-Tacoma International Airport

San Francisco International Airport

Salt Lake City International Airport

Tampa International Airport

References[edit]

  1. ^ "Profile on Delta TechOps". Centre for Aviation. 
  2. ^ Norris, Guy. "Delta TechOps Invests In New MRO Technology For Engines". Aviation Week. 
  3. ^ Norris, Guy. "Delta TechOps Invests In New MRO Technology For Engines". Aviation Week. 
  4. ^ "Technical Tours". National Science Foundation. Retrieved 3 June 2013. 
  5. ^ "Airport History". Hartsfield-Jackson Atlanta International Airport. Retrieved 3 June 2013. 
  6. ^ "Technical Tours". National Science Foundation. Retrieved 3 June 2013. 
  7. ^ "Technical Tours". National Science Foundation. Retrieved 3 June 2013. 
  8. ^ Jensen, David. "Commercial: Delta TechOps Rejuvenated". Aviation Today. Retrieved 11 June 2013. 
  9. ^ "Technical Tours". National Science Foundation. Retrieved 3 June 2013. 
  10. ^ "Technical Tours". National Science Foundation. Retrieved 3 June 2013. 
  11. ^ Jensen, David. "Commercial: Delta TechOps Rejuvenated". Aviation Today. Retrieved 11 June 2013. 
  12. ^ "Technical Tours". National Science Foundation. Retrieved 3 June 2013. 
  13. ^ Lombardo, David (December 14, 2011). "Delta TechOps receives ISO 9001 Certification". AINonline. 
  14. ^ Niles, Laura (2009-09-23). "Delta TechOps Joins EPA’s National Partnership for Environmental Priorities - Company commits to eliminating lead from machine shop operations and recycles 7,000 pounds of lead". EPA United States Environmental Protection Agency. 
  15. ^ Mitchell, Mike (April 14, 2011). "Delta TechOps Expands Partnership With Evergreen Aviation Technologies". AvStop.Com. 
  16. ^ Lombardo, David (December 14, 2011). "Delta TechOps receives ISO 9001 Certification". AINonline. 
  17. ^ Norris, Guy (Aug 2, 2012). "Delta TechOps Invests In New MRO Technology For Engines". Aviation Daily. 
  18. ^ IT "Delta TechOps Selects EmpowerMX FleetCycle® Cloud for MRO ERP Solution". 
  19. ^ "Delta TechOps Expands Maintenance Providership with Hawaiian Airlines". D.O.M Magazine. April 16, 2014. 
  20. ^ "Delta TechOps, What is Takes to Fly". Air Transport World. 
  21. ^ "Delta TechOps, What is Takes to Fly". Air Transport World. 
  22. ^ "Delta TechOps, What is Takes to Fly". Air Transport World. 
  23. ^ Lee, Wendy. "Delta lifts profits with repair work on rivals' planes". StarTribune. 
  24. ^ "Delta TechOps Atlanta". OneAero. 
  25. ^ "Delta TechOps, What is Takes to Fly". Air Transport World. 
  26. ^ "Delta TechOps, What is Takes to Fly". Air Transport World. 
  27. ^ "Delta TechOps, What is Takes to Fly". Air Transport World. 
  28. ^ Jensen, David. "Delta TechOps Rejuvenated". Aviation Today. Retrieved 13 June 2013. 

External links[edit]