Digital Insight

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Digital Insight
Serves community banks and credit unions
Industry Computer software; financial services
Predecessor Intuit Financial Services
Key people
Jeff Hughes, General Manager
Products Online banking and mobile banking
Owner NCR Corporation
Number of employees
650
Website http://www.digitalinsight.com

Digital Insight (DI) is one of the largest providers of digital banking solutions to U.S. mid-market banks and credit unions,[1] with nearly 1,000 institutions served. Applications offered by DI include retail Internet banking, electronic bill payment and presentment, personal financial management, mobile banking, online account opening, funds transfer, and financial institution website development and hosting. The firm also provides client support programs with downloadable customizable materials to help financial institutions better market their online banking services.[1] Digital Insight created an innovation lab in 2014 to help financial institution clients experiment and implement emerging technologies such as biometrics, geo-fencing and location-based services. [2]


History and accolades[edit]

Digital Insight was founded in July 1995 by Paul Fiore and Daniel Jacoby.[3] CEO Fiore and CTO Jacoby raised $1.1 million in seed capital from their employer XP Systems, Moorpark, CA and launched their first client, Community Credit Union, Plano, TX in February 1996.[4] The startup raised $3 million from Menlo Ventures in January 1997 and $8 million from Menlo Ventures and HarbourVest Partners in February 1998.[5] Paul Fiore recruited new CEO John Dorman in October 1998 from Oracle / Treasury Services.[6] Digital Insight went public on the NASDAQ (DGIN) with lead investment banker Morgan Stanley on October 1, 1999 at an offer price of $15.[7] Intuit – maker of Quicken, TurboTax, and other financial programs for consumers and tax professionals – acquired Digital Insight in 2007 for $1.35 billion[8] to expand its market to financial institutions. With the introductions of FinanceWorks in 2008 and Small Business FinanceWorks in 2009, the company entered the personal financial management arena. In 2010, the company introduced iPhone and iPad mobile banking applications. An Android tablet banking app was released in 2013. The company entered into an agreement with Guardian Analytics in 2014 to deliver anomaly detection services to financial institutions.[9] And, in 2015, Digital Insight secured an agreement with EyeVerify to integrate the biometrics company's eye vein recognition technology, called Eyeprint ID, into its mobile banking platforms.[10]

Digital Insight is a 9-time award winner for the ACE (Achievement in Customer Excellence) Award for Client Service Satisfaction from 2005 to 2014. [11][12] [13] (The ACE awards program was established in 2005 by CustomerSat, Inc., which was acquired by MarketTools in 2008 [14] and then by Confirmit in 2012. [15]) It was recognized as Top overall U.S. Retail Online Banking Vendor of 2012 by IDC Financial Insights. Digital Insight is a preferred provider of online banking for CUNA Strategic Services.[16] It received an XCelent Award for Depth of Service by Celent in April 2013 and was ranked in the Top 25 of World’s Cloud Top 500 Applications Vendors by APPS RUN THE CLOUD.[17]

On August 1, 2013 Thoma Bravo completed the acquisition of Intuit Financial Services ($1.025 billion) and it has returned to its old name of Digital Insight.[18]

On January 10, 2014 NCR completed the acquisition of Digital Insight from Thoma Bravo for $1.65 billion in cash. [19]

Products[edit]

  • Online and mobile banking platforms for financial institutions, providing consumer Internet banking and bill payment and presentment
  • FinanceWorks, a personal financial management tool that allows consumers to manage all their banking, credit card, loan, and other accounts in one place
  • Online banking value ad offerings for banks and credit unions, including online statements, check imaging, remote deposit capture, mobile banking, online account opening, funds transfer, Person-to-Person payments, secure support/secure chat, website development and hosting, and more.

References[edit]

  1. ^ a b http://www.digitalinsight.com/home/company/overview
  2. ^ http://www.americanbanker.com/news/bank-technology/how-smaller-institutions-are-trying-to-get-ahead-in-tech-1071714-1.html
  3. ^ Smith, Leo (17 December 1996). "Internet Services Provider Digital Insight Takes Aim at Banks". Los Angeles Times. 
  4. ^ Hovey, Juan (20 January 1999). "Partners Looked for (and Found) Capital in Right Places". Los Angeles Times. 
  5. ^ http://www.harbourvest.com/news_and_events/pressreleases/Digital_Insight_Receives_8_Million.htm
  6. ^ http://www.highbeam.com/doc/1G1-53059048.html
  7. ^ http://sec.edgar-online.com/digital-insight-corp/s-1a-securities-registration-statement/1999/09/27/section14.aspx
  8. ^ "The Online Small-Business Banking Strategies of Large U.S. Banks.". Aite Group. August 15, 2007. 
  9. ^ http://finance.yahoo.com/news/digital-insight-guardian-analytics-help-130000691.html
  10. ^ http://www.americanbanker.com/news/bank-technology/digital-insight-eyeverify-to-offer-eye-vein-based-security-for-mobile-apps-1072708-1.html
  11. ^ http://www.customersat.com/news/PressRelease_63.asp
  12. ^ http://www.customersat.com/news/pressrelease_54.asp
  13. ^ http://finance.yahoo.com/news/digital-insight-named-2014-confirmit-130000065.html | accessed 21 January 2015
  14. ^ http://biz.yahoo.com/ic/144/144000.html | accessed 21 January 2015
  15. ^ http://www.confirmit.com/Home/Who-We-Are/See-All-Press-Releases/Confirmit-Acquires-CustomerSat-from-MarketTools.aspx | accessed 21 January 2015
  16. ^ http://www.cunastrategicservices.com/Digital_Insight_40.html
  17. ^ https://www.appsrunthecloud.com/opinions/index/151
  18. ^ http://www.businesswire.com/portal/site/topix/index.jsp?ndmViewId=news_view&newsId=20130801006705&newsLang=en&ndmConfigId=1000639&vnsId=41
  19. ^ http://www.rttnews.com/2249710/ncr-completes-digital-insight-acquisition.aspx?type=maa

External links[edit]