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Motto Shares What Works
Formation September 15, 1988; 26 years ago (1988-09-15)
Founder Jacques Delors, Umberto Agnelli, Carlo De Benedetti, Carl Hahn, sv:Anders Scharp, Jan F.A. de Soet, nl:Cor van der Klugt, Serge Dassault, Heini Lippuner, fr:Raymond Lévy, Francis Lorentz, Konrad Eckert, Iain Vallance, Fritz Fahrni, R. Morf
Legal status Not-for-profit member foundation
Purpose Promotion of business excellence
Headquarters Brussels, Belgium
Coordinates 50°52′08″N 4°24′15″E / 50.86878°N 4.40423°E / 50.86878; 4.40423Coordinates: 50°52′08″N 4°24′15″E / 50.86878°N 4.40423°E / 50.86878; 4.40423
Region served Europe
Services Training, organizational assessments
CEO Marc Amblard
Chairman Andreas Wendt
Main organ Board of directors
Staff 20
Website www.efqm.org
Formerly called European Foundation for Quality Management

EFQM (the European Foundation for Quality Management) is a not-for-profit membership foundation in Brussels, established in 1989 to increase the competitiveness of the European economy. The initial impetus for forming EFQM was a response to the work of W. Edwards Deming and the development of the concepts of Total Quality Management.

Business excellence[edit]

Business excellence focuses on the client and requires inspirational leadership as well as systems, processes and facts to manage an organisation. But for everything to happen, there is a need to maximise employee’s contribution by helping them to develop and grow.

Business excellence means that excellence is achieved in everything an organisation does including its: customers, strategy, leadership, people, partners, society, processes, products and services.


The intention to found EFQM was signed in October 1988 by 14 European business leaders. The 14 CEOs were:

Company Representative Business Leader
Robert Bosch GmbH Mr. K. Eckert
British Telecommunications plc Mr. I.D.T. Vallance
Bull SA Mr. F. Lorentz
Ciba-Geigy AG Mr. H. Lippuner
Dassault Aviation Mr. S. Dassault
AB Electrolux Mr. A. Scharp
Fiat Auto SpA Mr. U. Agnelli
KLM Mr. J.F.A. de Soet
Nestlé Mr. R. Morf
C. Olivetti & C., SpA Mr. C. De Benedetti
Philips Mr. C.J. van der Klugt
Renault Mr. R.H. Lévy
Sulzer AG Mr. F. Fahrni
Volkswagen AG Mr. Carl H. Hahn

The foundation was formed in 1989, with 67 members. The first version of the EFQM Excellence Model was created by a group of experts from various sectors and academic institutions and launched in 1992. It acted as the framework for assessing applications for the European Quality Award which is the transnational quality award of Europe.


To help organisations to improve and achieve higher levels of performance, EFQM provides networking and mutual learning experiences, offers education, recognises achievements and supports the implementation of best in class tools and practices.

This is achieved through the use and application of the EFQM Excellence Model.


External links[edit]