|eGain Communications Corporation|
|Headquarters||Sunnyvale, California, United States|
Number of locations
eGain Corporation (formerly known as eGain Communications Corporation) (NASDAQ: EGAN) is an American software company publicly traded on the NASDAQ. It is best known for its suite of software applications used by companies for customer engagement, including through online communities, forums, and social networks.
eGain Corporation was founded as eGain Communications Corporation by Ashutosh Roy and Gunjan Sinha. It began in 1997 when both were part of WhoWhere?, an internet search company they founded which was purchased by Lycos in 1998. Prior to the purchase by Lycos, Roy served as the company's CEO and Chairman and Sinha served as its President.
eGain filed for its initial IPO with the Securities and Exchange Commission in July 1999. At the time of the filing, it employed 114 people with plans to trade on the NASDAQ. The company's stock began trading on the NASDAQ in September of that same year, going from $12 to $23 per share within its first few days of trading. eGain filed for a secondary offering of common stock in February 2013.
The company changed its name to eGain Corporation in November 2012.
eGain acquired exony ltd, a multichannel analytics and contact centre management company, in August 2014.
Products and services
eGain provides customer engagement solution software for B2C companies. Its offerings include both cloud based and onsite solutions. eGains' product suite includes answer bots for company websites, virtual assistants, and software for call center representatives to be able to obtain and provide relevant information to customers. One of its most notable products is eGain Mail which provides a way for companies to manage large volumes of customer emails.
Awards and recognition
eGain has received numeorus awards and been recognized throughout the industry for its software, including by Information Today's KMWorld Magazine. In 2014 it made KMWorld's list of 100 Companies That Matter In Knowledge Management, a list it has made every year since 2007. It has also received inclusion on Software Magazine's Software 500 list of the top 500 software companies.
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