Emotional contagion

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Emotional contagion is the tendency for two individuals to emotionally converge. One view developed by Elaine Hatfield et al. is that this can be done through automatic mimicry and synchronization of one's expressions, vocalizations, postures and movements with those of another person.[1] When people unconsciously mimic their companions' expressions of emotion, they come to feel reflections of those companions' emotions.[1] Emotions can be shared across individuals in many different ways both implicitly or explicitly. For instance, conscious reasoning, analysis and imagination have all been found to contribute to the phenomenon.[1] Emotional contagion is important to personal relationships because it fosters emotional synchrony between individuals. A broader definition of the phenomenon was suggested by Schoenewolf: "a process in which a person or group influences the emotions or behavior of another person or group through the conscious or unconscious induction of emotion states and behavioral attitudes".[2]

Etymology[edit]

The phrase "emotional contagion" embodies the idea that humans will synchronize their personal emotions with the emotions expressed by those around them, whether consciously or unconsciously, and thus that an emotion conveyed by one person will become "contagious" to others.

Psychologist Elaine Hatfield theorizes emotional contagion as a two-step process: Step 1: We imitate people; if someone smiles at you, you smile back. Step 2: Changes in mood through faking it. If you smile you feel happy, if you frown you feel bad.[1] Mimicry seems to be one foundation of emotional movement between people.

Emotional contagion and empathy have an interesting relationship, in that they share similar characteristics, with the exception of the ability to differentiate between personal and pre-personal experiences, a process known as individuation.[clarification needed] In The Art of Loving, social psychologist Erich Fromm explores these differences, suggesting that autonomy is necessary for empathy, which is not found in emotional contagion.[3]

Factors influencing emotional contagion[edit]

There are several factors that determine the rate and extent of emotional convergence in a group. Some of these are: membership stability, mood-regulation norms, task interdependence and social interdependence.[4] Besides these event-structure properties, there are personal properties of the group's members, such as openness to receive and transmit feelings, demographic characteristics and dispositional affect that influence the intensity of emotional contagion.

Research[edit]

Research regarding the concept of emotional contagion has been conducted from a variety of perspectives, including organizational, social, familial, developmental, and neurological contexts. While early research suggested that conscious reasoning, analysis, and imagination accounted for the idea of emotional contagion, it has been concluded that some forms of more primitive emotional contagion are far more subtle, automatic, and universal.[1]

Psychologists Elaine Hatfield, John Cacioppo, and Richard Rapson have extensively researched emotional contagion and have found that people's conscious assessments of others' feelings were heavily influenced by what others said.[1] People's own emotions, however, were more influenced by others' nonverbal cues as opposed to what they were really feeling. Recognizing emotions and acknowledging their origin can be one way to avoid emotional contagion. Transference of emotions has been studied in a variety of situations and settings, with social and physiological causes being two of the largest areas of research.[1]

In addition to the social contexts discussed above, emotional contagion is a concept that has been studied within organizations. Schrock, Leaf, and Rohr (2008) discuss that organizations, like societies, have emotion cultures that consist of languages, rituals, and meaning systems, including rules about the feelings workers should, and should not, feel and display. They state that the concept of emotion culture is quite similar to the notion of "emotion climate" (p. 46), which has also been synonymously referred to as morale, organizational morale, and corporate morale.[citation needed] Furthermore, Worline, Wrzesniewski, and Rafaeli (2002) mention that organizations have an overall "emotional capability" (p. 318), while McColl-Kennedy and Smith (2006) examine the concept of "emotional contagion" (p. 255) specifically in customer interactions. These terms are arguably all attempting to describe a similar phenomenon; each term is different from one another in subtle and somewhat indistinguishable ways. Future research might consider where and how the meanings of these terms intersect, as well as how they differ.

Types of emotional contagion[edit]

Emotions can be shared and mimicked in many different ways. Early investigators of emotional contagion believed that "conscious reasoning, analysis and imagination accounted for this phenomenon." However, it is known now that some forms of emotional contagion are more subtle and automatic than early theorists suggested.[1]

Implicit[edit]

Unlike cognitive contagion, emotional contagion is less conscious and more automatic. It relies mainly on non-verbal communication, although it has been demonstrated that emotional contagion can, and does, occur via telecommunication. For example, people interacting through E-mails and "chats" are affected by the other's emotions, without being able to perceive the non-verbal cues.

One view, proposed by Hatfield and colleagues, describes the emotional contagion process as a primitive, automatic and unconscious behavior. According to this research group, it takes place through a series of steps. When a receiver is interacting with a sender, he perceives the emotional expressions of the sender. The receiver automatically mimics those emotional expressions. Through the process of afferent feedback, these new expressions are translated into feeling the emotions the sender feels, thus leading to emotional convergence. Another view, emanating from social comparison theories, sees emotional contagion as demanding more cognitive effort and being more conscious. According to this view, people engage in social comparison to see if their emotional reaction is congruent with the persons around them. In this case, the recipient uses the emotion as a type of social information to understand how he or she should be feeling.[2]

People respond differentially to positive and negative stimuli, and negative events tend to elicit stronger and quicker emotional, behavioral, and cognitive responses than neutral or positive events. Thus, unpleasant emotions are more likely to lead to mood contagion than are pleasant emotions. Another variable that needs to be taken into account is the energy level at which the emotion is displayed. As higher energy draws more attention to it, the prediction is that the same emotional valence (pleasant or unpleasant) expressed with high energy will lead to more contagion than if expressed with low energy.[2]

Explicit[edit]

Contrary to the automatic infection of feelings described above, there are times when others' emotions are being manipulated by a person or a group in order to achieve something. This can be a result of intentional affective influence by a leader or team member. Suppose this person wants to convince the others of something, he may do so by sweeping them up in his enthusiasm. In such a case, his positive emotions are an act with the purpose of "contaminating" the others' feelings. A different kind of intentional mood contagion is by giving the group a reward, or treat, in order to alleviate their feelings.

In the organizational psychology literature, a growing body of research is dedicated to the aspects of emotional labor. In short, it deals with the need to manage emotions so that they are consistent with organizational or occupational display rules, regardless of whether they are discrepant with internal feelings. In regard to emotional contagion, in work settings that require a certain display of emotions, one finds himself obligated to display, and consequently feel, these emotions. In a process where surface acting develops into deep acting, emotional contagion is the byproduct of intentional affective impression management.[5]

Emotional contagion in workplaces and organizations[edit]

Intragroup[edit]

Many organizations and workplaces are currently encouraging team-work. This is a move driven by studies conducted by organizational psychologists that highlight the benefits of work-teams. Emotions come into play and a group emotion is formed.

The group's emotional state has an influence on factors such as cohesiveness, morale, rapport and the team's performance. For this reason, organizations need to take into account the factors that shape the emotional state of the work-teams, in order to harness the beneficial sides and avoid the detrimental sides of the group's emotion. Managers and team leaders should be even more cautious with their behavior, since their emotional influence is greater than that of a "regular" team member. It has been shown that leaders are more emotionally "contagious" than others.[6]

Employee/customer[edit]

The interaction between service employees and customers is considered an essential part of both customers' assessments of service quality and their relationship with the service provider.[7] Positive affective displays in service interactions are positively associated with important customer outcomes, such as intention to return and to recommend the store to a friend.[8] It is the interest of organizations that their customers be happy, since a happy customer is a satisfied one. Research has shown that the emotional state of the customer is directly influenced by the emotions displayed by the employee/service provider via emotional contagion.[9] But, this influence is dependent on the degree of authenticity of the employee's emotional display, such that if the employee is only surface-acting, the contagion of the customer is poor, in which case the beneficial effects stated above will not occur.[7]

Neurological bases of emotional contagion[edit]

Vittorio Gallese posits that mirror neurons are responsible for intentional attunement in relation to others. Gallese and colleagues at the University of Parma found a class of neurons in the premotor cortex that discharge when macaque monkeys execute goal-related hand movements or when they watch others doing the same action. One class of these neurons fires with action execution and observation, and with sound production of the same action. Research in humans shows an activation of the premotor cortex and parietal area of the brain for action perception and execution. Gallese continues his dialogue to say humans understand emotions through a simulated shared body state. The observers' neural activation enables a direct experiential understanding. "Unmediated resonance" is a similar theory by Goldman and Sripada (2004). Empathy can be a product of the functional mechanism in our brain that creates embodied simulation. The other we see or hear becomes the "other self" in our minds. Other researchers have shown that observing someone else's emotions recruits brain regions involved in (a) experiencing similar emotions and (b) producing similar facial expressions.[10][11][12][13] This combination of activations indicates that the observer activates (a) a representation of the emotional feeling of the other individual which would lead to emotional contagion and (b) a motor representation of the observed facial expression that could lead to facial mimicry. In the brain, understanding and sharing other individuals' emotions would thus be a combination of emotional contagion and facial mimicry. Importantly, more empathic individuals experience more brain activation in emotional regions while witnessing the emotions of other individuals.

Amygdala[edit]

The amygdala is one part of the brain mechanism that underlies empathy and allows for emotional attunement and creates the pathway for emotional contagion. The basal areas including the brain stem form a tight loop of biological connectedness, re-creating in one person the physiological state of the other. Psychologist Howard Friedman thinks this is why some people can move and inspire others. The use of facial expressions, voices, gestures and body movements transmit emotions to an audience from a speaker.[citation needed]

See also[edit]

References[edit]

  1. ^ a b c d e f g h Hatfield, E., Cacioppo, J.T., & Rapson, R.L. (1993). Emotional contagion. Current Directions in Psychological Science, 2, 96-99.
  2. ^ a b c Schoenewolf, G., (1990). Emotional contagion: Behavioral induction in individuals and groups.' 'Modern Psychoanalysis; 15, 49-61
  3. ^ Fromm, Erich (1956). The Art of Loving. Harper and Row. ISBN 978-0-06-091594-0. 
  4. ^ Bartel, C.A. and Saavedra, R.(2000) The Collective Construction of Work Group Moods. Administrative Science Quarterly, 45, p.197-231.
  5. ^ Kelly, J.R. and Barsade, S.G (2001). Mood and Emotions in Small Groups and Work Teams. Organizational Behavior and Human Decision Processes Vol. 86, No. 1, September, pp. 99–130.
  6. ^ Sy T., Cote S., Saavedra R. (2005). The Contagious Leader: Impact of the Leader's Mood on the Mood of Group Members, Group Affective Tone, and Group Processes. Journal of Applied Psychology, 2005, Vol. 90, No. 2, 295–305
  7. ^ a b Hennig-Thurau, T., Groth, M., Paul, M., & Gremler, D. D. 2006. Are all smiles created equal? How emotional contagion and emotional labor affect service relationships. Journal of Marketing, 70(3): 58-73
  8. ^ Grandey, A. 2003. When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46(1): 86-96
  9. ^ Pugh, S. D. 2001. Service with a smile: Emotional contagion in the service encounter. Academy of Management Journal, 44(5): 1018-1027 JSTOR 3069445
  10. ^ Wicker, B., Keysers, C., Plailly, J., Royet, J.P., Gallese, V., & Rizzolatti, G. (2003). Both of us disgusted in my insula: the common neural basis of seeing and feeling disgust. Neuron, 40, 655-664.
  11. ^ Morrison, I., Lloyd, D., di Pellegrino, G., & Roberts, N. (2004). Vicarious responses to pain in anterior cingulate cortex: is empathy a multisensory issue? Cognitive & Affective Behavioral Neuroscience, 4, 270-278.
  12. ^ van der Gaad, C., Minderaa, R.B., & Keysers, C. (2007). Facial expressions: What the mirror neuron system can and cannot tell us. Social Neuroscience, 2(3-4), 179-222.
  13. ^ Cheng, Y., Yang, C.Y., Lin, C.P., Lee, P.R., & Decety, J. (2008). The perception of pain in others suppresses somatosensory oscillations: a magnetoencephalography study. NeuroImage, 40, 1833-1840.

Further reading[edit]

  • The Social Neuroscience of Empathy (2009). J. Decety and W. Ickes (Eds.). Cambridge: MIT Press, Cambridge.
  • Hatfield, E., Cacioppo, J. T., & Rapson, R. L. Emotional contagion. New York: Cambridge University Press. (1994)
  • Lykken, D. Happiness: The nature and nurture of joy and contentment. New York: St. Martin's Press Griffin. (2000)
  • Seligman, Martin. Authentic Happiness, Free Press ( 2002)
  • Showalter, Elaine Hysterical Epidemics and Modern Culture New York: Columbia University Press
  • Goleman, Daniel Working with Emotional Intelligence Bantam Books. (1998)
  • Essel, David, M.S. Phoenix Soul Kona Press. (1998)
  • Martin, P. Y., Schrock, D., Leaf, M., & Rohr, C. V. (2008). Rape work: Emotional dilemmas in work with victims. In S. Fineman (Ed.), The emotional organization: Passions and power (pp. 44–60). Malden, MA: Blackwell.
  • McColl-Kennedy, J. R., & Smith, A. K. (2006). Customer emotions in service failure and recovery encounters. In N. M. Ashkanasy, W. J. Zerbe & C. E. J. Hartel (Series Eds.) & W. J. Zerbe, N. M. Ashkanasy & C. E. J. Hartel (Vol. Eds.), Research on emotion in organizations: Vol. 2. Individual and organizational perspectives on emotion management and display (pp. 237–268). Amsterdam: Elsevier.
  • Worline, M. C., Wrzesniewski, A., & Rafaeli, A. (2002). Courage and work: Breaking routines to improve performance. In N. Schmitt (Series Ed.) & R. G. Lord, R. J. Klimoski & R. K. Kanfer (Vol. Eds.), The organizational frontier series: Vol. 16. Emotions in the workplace: Understanding the structure and role of emotions in organizational behavior (pp. 295–330). San Francisco: Jossey-Bass.

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