|Occupation||Xbox Live Director of Architecture|
|Known for||Co-host of "Major Nelson Radio" podcast|
Eric Alan Neustadter, also known by his Xbox Live Gamertag e, is the Operations Manager for the Microsoft gaming network Xbox Live. Neustadter is frequently a co-host of Larry Hryb's "Major Nelson Radio" Xbox-related podcast. Neustadter has been with Xbox Live since 2002. He attended the University of Oregon.
According to Microsoft, "e" is the first Gamertag ever created on Xbox Live, having been created on August 13, 2002. Neustadter picked the Gamertag in the early stages of Xbox Live as an abbreviation for his first name.
Identifying himself only by his Xbox Live gamertag "e", Neustadter briefly appeared in the video at the end of the Xbox 360 viral marketing campaign OurColony. In his role as Director of Xbox Operations for Xbox Live, Neustadter appeared in a video which was included with all consoles of the Xbox 360 when it was originally released. Neustadter is also credited as contributing to Halo 3 in the role of "Platform & Xbox Live: Microsoft Xbox".
On August 29, 2011, the King County Sheriff Department responded to a 911 call in response to a text message received by AT&T's emergency cell phone service. The text message, apparently from Neustadter, indicated that several armed "Russian" gunmen were invading his home.
The text messages included
- “2 armed Russian males broke in and they shot my son”
- “They have claymores outside... my door is barricaded...pls hurry!”
- “They are coming upstairs...pls hurry.”
- “Kicked the door in.” 
- “Now they are trying to break into my room.”
Police initially responded with a SWAT team, only to discover the threat was a hoax. No one was injured in the incident. As a result, the King County Sheriff Department sent a memo to other agencies alerting them to the hoax.
Disgruntled members of Xbox Live apparently are pranking Microsoft Employees who are tasked with enforcing rules on that on-line service. The Deputy report read, in part, “He (Neustadter) informed me that he is XXX for Xbox Live Operations and one of his primary duties is to head up teams whose job it is to find and shut down hackers who hack the system to locate cheats for Xbox and try and sell them. The hackers become extremely upset when this occurs and have been known to retaliate for it."
- "28 million Xboxs sold, 17 million on Xbox Live". Gamespot. 2009-01-07. Retrieved 2009-01-07.
- "Xbox Team Showcase - e". Unscripted 360. 2006-08-10. Retrieved 2008-05-26.
- Gold Veteran status information
- "IMDb profile for Eric Neustadter". Retrieved 2008-05-26.
- Eaton, Nick (September 22, 2011). "Hackers target Microsoft Xbox enforcers with hoax police emergencies". Seattle Post-Intelligencer. Hearst Seattle Media, LLC. Retrieved September 27, 2011.
The King County Sheriff’s Office said the incident, which was first reported by the Sammamish Patch online news site, was an example of what is known as “swatting.” Swatting involves a prank call or message to police that is meant to draw a SWAT team – hence the term – to a false incident.
- Santos, Glenn (September 26, 2011). "Xbox Live Enforcers Assaulted By SWAT Team". Geeky-Gadgets. Retrieved September 27, 2011.
The most publicized hoax so far involved Eric Neustadter, whose house was surrounded by SWAT at four in the morning. They were responding to a text message that claimed armed Russians had staged a home invasion and hurt Neustadter’s son.
- Goodin, Dan (September 23, 2011). "Xbox Live patrols hit by ugly SWAT attacks". The Register. Retrieved September 27, 2011.
Hackers trying to cheat the Xbox Live game network have stooped to a new low: sending hoax emergency distress calls to police with the goal of drawing an armed response to the homes of Microsoft employees. ~[A] follow-up article in The Seattle Post-Intelligencer said similar SWAT attacks have hit other Microsoft employees as well. The latest incident happened in the early hours of August 29, when someone calling himself “eric” sent a text message to an emergency service for AT&T cellphone subscribers.
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