Expert Global Solutions

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Expert Global Solutions, Inc. (EGS)
Industry Business Process Outsourcing
Accounts Receivable Management
Customer Relationship Management
Back Office Solutions
Founded 2012[1]
Number of locations
Over 100 Globally
Revenue Approximately 2 billion USD
Owner One Equity Partners
Number of employees
~43,000 (2012)

Founded in 2012, Expert Global Solutions, Inc., ("EGS", formerly NCO Group), based in Plano, Texas,[2] is the world's largest privately owned Business Process Outsourcing company with more than 100 locations globally and more than 40,000 associates. It is a holding company for NCO and APAC Customer Services, Inc. (APAC), providers of global business process outsourcing services.[3] NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services.[4] EGS has over 100 locations, with more than 42,000 employees. EGS is owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co. [5]

  1. ^ "EGS Profile". 2012-10-03. Retrieved 2012-10-13. 
  2. ^ EGS Fact Sheet[dead link]
  3. ^ Patrick Lunsford (2009-03-27). "Completes Merger, Introduces World to Expert Global Solutions, Inc". Retrieved 2012-10-13. 
  4. ^ "NCO and APAC merger means CRM outsourcing game change". OVUM. Retrieved 2012-10-13. 
  5. ^ "Nco Group Announces Completion Of Apac Merger And Refinancing". 2012-04-03. Retrieved 2012-10-13.