Gamification is the use of game thinking and game mechanics in non-game contexts to engage users in solving problems and increase users' self contributions. Gamification has been studied and applied in several domains, with some of the main purposes being to engage (improve user engagement, physical exercise, return on investment, flow, data quality, timeliness), teach (in classrooms, the public or at work), entertain (enjoyment, fan loyalty), measure (for recruiting and employee evaluation), and to improve the perceived ease of use of information systems. A review of research on gamification shows that a majority of studies on gamification find positive effects from gamification. However, individual and contextual differences exist.
Gamification uses an empathy-based approach (such as Design thinking) for introducing, transforming and operating a service system that allows players to enter a gameful experience to support value creation for the players and other stakeholders. Gamification designers address the user as player to indicate that the motivations and interests of the player are in the center of the gamification design.
Gamification in a narrow sense is used in a non-game context, is built into the service system, and is aiming at an infinite experience. It does not aim at creating a game but offering a gameful experience. In a broader sense gamification also includes game context such as in serious games and finite and infinite games.
|Examples||SAP Community Network
Surgeon Simulator 2013
Ten Euro Tetris
|Magnum Pleasure Hunt
Coke Zero / James Bond
|Non-game context||Game context|
Another categorization compares gamification with other gameful approaches by looking at characteristics such as spontaneity, rules, or goals:
|Play||Game||Serious game||Simulation||Gamification||Enterprise Gamification|
|Real World Outcome||No||No||Yes/No||Yes/No||Yes||Yes|
|Gamification: Extrinsic and Intrinsic Motivators, Enterprise Gamification educational video|
Gamification techniques strive to leverage people's natural desires for socializing, learning, mastery, competition, achievement, status, self-expression, altruism, or closure. Early gamification strategies use rewards for players who accomplish desired tasks or competition to engage players. Types of rewards include points, achievement badges or levels, the filling of a progress bar, or providing the user with virtual currency. Making the rewards for accomplishing tasks visible to other players or providing leader boards are ways of encouraging players to compete. Due to potentially problematic consequences of competition, which can result in unethical behavior, low cooperation and low collaboration, or disadvantaging certain player demographics such as women, current gamification designs try to refrain from using this element.
Another approach to gamification is to make existing tasks feel more like games. Some techniques used in this approach include adding meaningful choice, onboarding with a tutorial, increasing challenge, and adding narrative.
Gamification has been widely applied in marketing. Over 70% of Forbes Global 2000 companies surveyed in 2013 said they planned to use gamification for the purposes of marketing and customer retention. For example, in November 2011 Australian broadcast and online media partnership Yahoo!7 launched its Fango mobile app, which TV viewers use to interact with shows via techniques like check-ins and badges. As of February 2012, the app had been downloaded more than 200,000 times since its launch. Gamification has also been used in customer loyalty programmes. In 2010, Starbucks gave custom Foursquare badges to people who checked in at multiple locations and offered discounts to people who became mayors of an individual store. There have also been proposals to use gamification for competitive intelligence, encouraging people to fill out surveys, and to do market research on brand recognition. Gamification has also been integrated into Help Desk software. In 2012, Freshdesk, a SaaS-based customer support product, integrated gamification features, allowing agents to earn badges based on performance.
Gamification has also been used as a tool for customer engagement, and for encouraging desirable website usage behavior. Additionally, gamification is readily applicable to increasing engagement on sites built on social network services. For example, in August 2010, one site, DevHub, announced that they have increased the number of users who completed their online tasks from 10% to 80% after adding gamification elements. On the programming question-and-answer site Stack Overflow users receive points and/or badges for performing a variety of actions, including spreading links to questions and answers via Facebook and Twitter. A large number of different badges are available, and when a user's reputation points exceed various thresholds, he or she gains additional privileges, including at the higher end, the privilege of helping to moderate the site.
Gamification can be used for ideation, the structured brainstorming to produce new ideas. A study at MIT Sloan found that ideation games helped participants generate more and better ideas, and compared it to gauging the influence of academic papers by the numbers of citations received in subsequent research.
|Gamification by Kevin Werbach, University of Pennsylvania with Coursera, online course preview|
Education and training are areas where there has been interest in gamification. Microsoft released the game Ribbon Hero 2 as an add-on to their Office productivity suite to help train people to use it effectively, which was described by Microsoft as one of the most popular projects its Office Labs division ever released. The New York City Department of Education with funding from the MacArthur Foundation and the Bill and Melinda Gates Foundation has set up a school called Quest to Learn centred around game-based learning, with the intent to make education more engaging and relevant to modern kids. SAP has used games to educate their employees on sustainability. The US military and Unilever have also used gamification in their training. The Khan Academy is an example of the use of gamification techniques in online education. In August 2009, Gbanga launched the educational location-based game Gbanga Zooh for Zurich Zoo that asked participants to actively save endangered animals and physically bring them back to a zoo. Players maintained virtual habitats across the Canton of Zurich to attract and collect endangered species of animals. In 2014, the True Life Game project was initiated, with the main purpose of researching the best ways to apply concepts of gamification and crowdsourcing into lifelong learning.
Applications like Fitocracy and QUENTIQ use gamification to encourage their users to exercise more effectively and improve their overall health. Users are awarded varying numbers of points for activities they perform in their workouts and gain levels based on points collected. Users can also complete quests (sets of related activities) and gain achievement badges for fitness milestones. Health Month adds aspects of social gaming by allowing successful users to restore points to users who have failed to meet certain goals.
Employee productivity is another problem that gamification has been used to tackle. RedCritter Tracker, Playcall, and Arcaris  are examples of management tools that use gamification to improve productivity. Digital Brand Group is the first company in India to fully gamify their work process to make their work style more engaging and encouraging.
Crowdsourcing has been gamified in games like Foldit, a game designed by the University of Washington, in which players compete to manipulate proteins into more efficient structures. A 2010 paper in science journal Nature credited Foldit's 57,000 players with providing useful results that matched or outperformed algorithmically computed solutions. The ESP Game is a game that is used to generate image metadata. Google Image Labeler is a version of the ESP Game that Google has licensed to generate its own image metadata. Research from the University of Bonn used gamification to increase wiki contributions by 62%.
Alix Levine, an American security consultant, described gamification as some techniques that a number of extremist websites such as Stormfront and various terrorism-related sites used to build loyalty and participation. As an example, Levine mentioned reputation scores. The Anti-Defamation League has noted that some terror groups, such as Hezbollah, have created actual games to market their ideology to adolescents.
Gamification has also been applied to authentication. For example, the possibilities of using a game like Guitar Hero can help someone learn a password implicitly. Furthermore, games have been explored as a way to learn new and complicated passwords. It is suggested that these games could be used to "level up" a password, thereby improving its strength over time. Gamification has also been proposed as a way to select and manage archives. Recently, an Australian technology company called Wynbox has recorded success in the application of its gamification engine to the hotel booking process.
Though the term "gamification" was coined in 2002 by Nick Pelling, a British-born computer programmer and inventor, it did not gain popularity until 2010. Even prior to the term coming into use, other fields borrowing elements from videogames was common; for example, some work in scientific visualization adapted elements from videogames. A Forbes blogger also retroactively labelled Charles Coonradt, who in 1973 founded the consultancy The Game of Work and in 1984 wrote a book by the same name, as the "Grandfather of Gamification".
The term "gamification" first gained widespread usage in 2010, in a more specific sense referring to incorporation of social/reward aspects of games into software. The technique captured the attention of venture capitalists, one of whom said he considered gamification the most promising area in gaming. Another observed that half of all companies seeking funding for consumer software applications mentioned game design in their presentations.
Several researchers consider gamification closely related to earlier work on adapting game-design elements and techniques to non-game contexts. Deterding et al. survey research in human–computer interaction that uses game-derived elements for motivation and interface design, and Nelson argues for a connection to both the Soviet concept of socialist competition, and the American management trend of "fun at work". Fuchs points out that gamification might be driven by new forms of Ludic Interfaces. Gamification conferences have also retroactively incorporated simulation; e.g. Will Wright, designer of the 1989 video game SimCity, was the keynote speaker at the gamification conference Gsummit 2013.
In addition to companies that use the technique, a number of businesses created gamification platforms. In October 2007, Bunchball, backed by Adobe Systems Incorporated, was the first company to provide game mechanics as a service, on Dunder Mifflin Infinity, the community site for the NBC TV show The Office. Bunchball customers have included Playboy, Chiquita, Bravo, and The USA Network. In June 2009 a Seattle-based startup called BigDoor was founded, providing gamification technology to non-gaming websites. Badgeville launched in late 2010, and raised $15 million in venture-capital funding in its first year of operation; it provides gamification services to a number of large customers. InsideSales.com provides a gamification solution targeted to sales representatives using the Charles Coonradt principles that is integrated into Salesforce.com platform. IActionable also launched a gamification platform aimed at integrating with Salesforce.com.
Among established enterprise firms, SAP AG, IBM, EMC, CA, Slalom Consulting, Deloitte, Microsoft, LiveOps, RedCritter and other companies have started using gamification in various applications and processes.
The inaugural Loyalty Games 2014 Loyalty Gamification World Championship will be held Online with Live World Finals San Francisco.
Through gamification's growing adoption and its nature as a data aggregator, multiple legal restrictions may apply to gamification. Some refer to the use of virtual currencies and virtual assets, data privacy laws and data protection, or labour laws.
The use of virtual currencies, in contrast to traditional payment systems, is not regulated. The legal uncertainty surrounding the virtual currency schemes might constitute a challenge for public authorities, as these schemes can be used by criminals,fraudsters and money launderers to perform their illegal activities.
University of Hamburg researcher Sebastian Deterding has characterised the initial popular strategies for gamification as not being fun and creating an artificial sense of achievement. He also says that gamification can encourage unintended behaviours. Game designers like Jon Radoff and Margaret Robertson have also criticised gamification as excluding elements like storytelling and experiences and using simple reward systems in place of true game mechanics. MIT Professor Kevin Slavin has described business research into gamification as flawed and misleading for those unfamiliar with gaming. Heather Chaplin, writing in Slate, describes gamification as "an allegedly populist idea that actually benefits corporate interests over those of ordinary people".
Gamification as a term has also been criticised. Ian Bogost has referred to the term as a marketing fad and suggested "exploitationware" as a more suitable name for the games used in marketing. Jane McGonigal has distanced her work from the label gamification, listing rewards outside of gameplay as the central idea of gamification and distinguishing game applications where the gameplay itself is the reward under the term "gameful design". Fuchs et al. investigated historical predecessors to todays gamification that go back to the 18th century.  Other opinions on the terminology criticism have made the case why the term gamification makes sense. 
Gamification practitioners have pointed out that while the initial popular designs were in fact mostly relying on simplistic reward approach, even those led to significant improvements in short term engagement. A call was made to game designers to engage in gamification and apply their knowledge and skills to that area in a constructive way.
- Bragging rights
- Gamification of learning
- Game studies
- Incentive-centered design
- Serious game
- Transreality gaming
- g-learning or game-learning
- "Gamification Design Elements". Enterprise-Gamification.com. Retrieved 2014-10-07.
- Zichermann, Gabe; Cunningham, Christopher (August 2011). "Introduction". Gamification by Design: Implementing Game Mechanics in Web and Mobile Apps (1st ed.). Sebastopol, California: O'Reilly Media. p. xiv. ISBN 1449315399. Retrieved 2012-12-10.
- Huotari, K., & Hamari, J. (2012). "Defining Gamification - A Service Marketing Perspective". Proceedings of the 16th International Academic MindTrek Conference 2012, Tampere, Finland, October 3–5.
- Sebastian Deterding, Dan Dixon, Rilla Khaled, and Lennart Nacke (2011). "From game design elements to gamefulness: Defining "gamification"". Proceedings of the 15th International Academic MindTrek Conference. pp. 9–15.
- Hamari, J. (2013). "Transforming Homo Economicus into Homo Ludens: A Field Experiment on Gamification in a Utilitarian Peer-To-Peer Trading Service". Electronic Commerce Research and Applications 12 (4), 236-245.
- Hamari, J., & Koivisto, J. (2013). "Social motivations to use gamification: an empirical study of gamifying exercise". Proceedings of the 21st European Conference on Information Systems, Utrecht, Netherlands, June 5–8.
- Hamari, J., & Koivisto, J. (2014). "Measuring Flow in Gamification: Dispositional Flow Scale-2". Computers in Human Behavior 40, 133-134.
- Philipp Herzig, Susanne Strahringer, and Michael Ameling (2012). "Gamification of ERP Systems-Exploring Gamification Effects on User Acceptance Constructs". Multikonferenz Wirtschaftsinformatik 2012 (MKWI'12). pp. 793–804.
- Herger, Mario (July 17, 2014). "Gamification Facts & Figures". Enterprise-Gamification.com.
- Herger, Mario (August 2014). Gamification in Human Resources. EGC Media. ISBN 1500567140. Retrieved 2014-10-07.
- Philipp Herzig (2014). "Gamification as a Service" (Ph.D.).
- Hamari, J., Koivisto, J., & Sarsa, H. (2014). "Does Gamification Work? – A Literature Review of Empirical Studies on Gamification". Proceedings of the 47th Hawaii International Conference on System Sciences, Hawaii, USA, January 6–9.
- Koivisto, J., & Hamari, J. (2014). "Demographic differences in perceived benefits from gamification". Computers in Human Behavior 35, 179-188.
- Mario Herger (2014). Enterprise Gamification - Engaging people by letting them have fun. EGC Media. p. 22. ISBN 978-14-70000-64-6.
- Mario Herger (2014). Enterprise Gamification - Engaging people by letting them have fun. EGC Media. p. 32. ISBN 978-14-70000-64-6.
- "Gamification: Extrinsic and Intrinsic Motivators". Enterprise Gamification. Retrieved October 7, 2014.
- Sutter, John D. (September 30, 2010). "Browse the Web, earn points and prizes". CNN.
- Hamari, Juho; Eranti, Veikko (2011). "Framework for Designing and Evaluating Game Achievements". Proceedings of Digra 2011 Conference: Think Design Play, Hilversum, Netherlands, September: 14–17.
- O'Brien, Chris (October 24, 2010). "Get ready for the decade of gamification". San Jose Mercury News.
- Byron Reeves, J. Leighton Read (2009). Total Engagement: Using Games and Virtual Worlds to Change the Way People Work and Businesses Compete. Harvard Business Press. p. 177. ISBN 978-1-4221-4657-6.
- diverse. "Competition". Enterprise Gamification Wiki.
- Deterding, Sebastian (28 September 2010). "Just Add Points? What UX Can (and Cannot) Learn From Games". UX Camp Europe. Retrieved 12 February 2013.Joel Falconer. "UserInfuser: open source gamification platform". http://thenextweb.com/.
- Jane McGonigal Read (2011). Reality Is Broken: Why Games Make Us Better and How They Can Change The World. Penguin Press. p. 122. ISBN 978-1-59420-285-8.
- Van Grove, Jennifer (28 July 2011). "Gamification: How Competition Is Reinventing Business, Marketing & Everyday Life". Mashable. Retrieved 12 February 2013.
- "FANGO delivers on Social TV". Impulse Gamer. 11 February 2012. Retrieved 15 February 2012.
- Kleinberg, Adam (18 July 2011). "HOW TO: Gamify Your Marketing". Mashable. Retrieved 12 February 2013.
- Lunden, Ingrid (Oct 23, 2012). "Data 2.0 Goes Large: InfoArmy Raises $17.3M To Build Out Its Crowdsourced Competitive Intelligence Platform". TechCrunch.
- Herger, Mario (Oct 28, 2011). "Making Surveys More Fun". Enterprise-Gamification.com.
- Stevens, Robert (Dec 2, 2011). "Gamification of Market Research". Think Eye Tracking.
- Swallow, Erica (Sep 18, 2012). "Can Gamification Make Customer Support Fun?". Forbes.com.
- Daniels, Matt (September 23, 2010). "Businesses need to get in the game". Marketing Week.
- Takahashi, Dean (August 25, 2010). "Website builder DevHub gets users hooked by "gamifying" its service". VentureBeat.
- Toubia, Olivier (October 2006). "Idea Generation, Creativity, and Incentives". Marketing Science.
- "Gamification by Kevin Werbach". University of Pennsylvania/Coursera. Retrieved March 26, 2013.
- "The Gamification of Education". Knewton.
- Simone de Sousa Borges, Vinicius H. S. Durelli, Helena Macedo Reis, and Seiji Isotani (2014). "A systematic mapping on gamification applied to education". Proceedings of the 29th Annual ACM Symposium on Applied Computing (SAC '14). pp. 216–222.
- Fallows, James (28 April 2011). "The Return of Clippy". The Atlantic. Retrieved 12 February 2013.
- "Office Labs: Ribbon Hero 2". Microsoft. 20 June 2011. Retrieved 12 February 2013.
- Sara Corbett (15 September 2010). "Learning by Playing: Video Games in the Classroom". The New York Times. Retrieved 12 February 2013.
- Herger, Mario (Oct 28, 2011). "Enterprise Gamification — Sustainability examples". Enterprise-Gamification.com.
- Huling, Ray (March 25, 2010). "Gamification: Turning Work Into Play". H Plus Magazine.
- Shantanu Sinha (February 14, 2012). "Motivating Students and the Gamification of Learning". Huffington Post.
- Lüssi, M: Elefanten und Tiger per Handy retten, 20 Minuten AG, 2009.
- Jeffries, Adrianne (16 September 2011). "The Fitocrats: How Two Nerds Turned an Addiction to Videogames Into an Addiction to Fitness". The New York Observer. Retrieved 23 January 2012.
- Van Grove, Jennifer (21 April 2011). "Introducing An App Store for Microsoft Outlook". Mashable. Retrieved 12 February 2013.
- Tehrani, Rich (Nov 11, 2011). "Will Call Center Gamification Increase Productivity?". blog.tmcnet.com.
- Heim, Anna (Aug 26, 2011). "How Arcaris Is Gamifying Call Centers". TheNextWeb.
- John Markoff (10 August 2010). "In a Video Game, Tackling the Complexities of Protein Folding". The New York Times. Retrieved 12 February 2013.
- Saini, Angela (2008-05-14). "Solving the web's image problem". bbc. Retrieved 2008-12-14.
- Dencheva, Silviya; et al. (Sep 10, 2011). "Dynamic self-moderation in a corporate wiki to improve participation and contribution quality". Springer. Retrieved February 4, 2013.
- Thomas, Owen (October 5, 2010). "Should you run your business like a game?". Venture Beat.
- Mangalindan, JP (September 3, 2010). "Play to win: The game-based economy". Fortune.
- Jarret Brachman and Alix Levine (April 13, 2010). "The World of Holy Warcraft:How al Qaeda is using online game theory to recruit the masses.". Foreign Policy.
- Ungerleider, Neal (April 22, 2011). "Welcome To JihadVille". Fast Company.
- "Hezbollah Posts New Games Aimed At Youth". Access ADL. Anti-Defamation League. Retrieved 6 January 2014.
- Dignan, Larry (September 30, 2010). "Will the gamification of Windows Phone 7 set it apart?". ZDnet.
- Jim Giles (19 July 2012). "The password you can use without knowing it?". New Scientist.
- Christien Kroeze (16 August 2012). "Gamifying authentication". IEEE Conference Proceedings.
- Grace, Lindsay. "Gamifying Archives, A Study of Docugames as a Preservation Medium". Computer Games (CGAMES), 2011 16th International Conference on. IEEE Press. Retrieved 2011.
- Marczewski, Andrzej (April 2012). "Forward". Gamification: A Simple Introduction (1st ed.). p. 46. ISBN 9781471798665. Retrieved 2012-11-25.
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Gamification may be a new term
- Theresa-Marie Rhyne (October 2000). "The impact of computer games on scientific & information visualization (panel session): "if you can't beat them, join them"". IEEE Visualization 2000. IEEE Computer Society. pp. 519–521. ISBN 1-58113-309-X. Retrieved 2012-11-25.
- Ken Krogue (2012-09-18). "5 Gamification Rules from the Grandfather of Gamification". Forbes. Retrieved 2012-11-25.
- Coonradt, Charles; Nelson, Lee (1985). The Game of Work: How to Enjoy Work as Much as Play (1st ed.). Deseret Book. p. 146. ISBN 087747771X. Retrieved 2012-11-25.
- JP Mangalindan (2010-09-03). "Play to win: The game-based economy". Fortune (magazine). Retrieved 2012-11-25.
- Sinanian, Michael (April 12, 2010). "The ultimate healthcare reform could be fun and games". Venture Beat.
- Mark J. Nelson (2012). "Soviet and American precursors to the gamification of work". Proceedings of the 16th International Academic MindTrek Conference. pp. 23–26.
- Fuchs, Mathias (2012). "Ludic interfaces. Driver and product of gamification". GAME, vol. 1, 2012 - ALL OF US, PLAYERS. Bologna, Italy: The Italian Journal of Game Studies, Ass.ne Culturale Ludica, Bologna, Via V.Veneto. ISSN 2280-7705.
- "gsummit 2013 Why Atten". Retrieved 2012-11-25.
- "Bunchball.com". Bunchball.
- Taylor, Colleen (May 2, 2011). "For Startups, Timing Is Everything — Just Ask Bunchball". The New York Times.
- Carless, Simon (September 17, 2008). "AGDC: Paharia, Andrade On Making Dunder Mifflin Infinity". Gamasutra.
- "Bunchball Sees Huge Growth in Gamification and Doubles Customer Base in a Year". Bunchball.
- Woodward, Curt (August 8, 2011). "Gamification Startup BigDoor Media Levels Up to Bigger Digs". Xconomy.
- Feld, Brad (October 14, 2010). "Unknown". MIT Technology Review.
- Cook, John (October 14, 2010). "BigDoor brings badges, points and more to Web sites". Puget Sound Business Journal.
- "Badgeville Raises $12 Million, Celebrates With An Infographic". TechCrunch. July 12, 2011.
- "Achievements, points and leaderboards hit the workplace with Engage for Salesforce.com". TheNextWeb. Retrieved 2013-06-06.
- Herger, Mario (July 27, 2011). "OINK OINK! Welcome to the SAP Gamification Cup!". Enterprise-Gamification.com.
- Herger, Mario (November 2, 2011). "Gamified Manufacturing". Enterprise-Gamification.com.
- Silverman, Rachel (Nov 2, 2011). "Latest Game Theory: Mixing Work and Play — Companies Adopt gaming Techniques to Motivate Employees". Wallstreet Journal.
- Lindner, Joselin (Sep 15, 2011). "Microsoft Gamification Blog". Gamification.co.
- Coghlan, Jeff (Feb 21, 2012). "Guest Blog - 'RedCritter Tracker– Gamifying the Work Place', By Jeff Coghlan, Matmi MD". The Orchard Agency.
- Beitz, Mike (July 12, 2013). "'UW Stratford campus to host international gamification conference', by Mike Betz". thebeaconherald.com.
- Games, Loyalty. "Loyalty Games World Championships".
- Herger, Mario (Jan 4, 2012). "Gamification and Law or How to stay out of Prison despite Gamification". Enterprise-Gamification.com.
- "Virtual Currency Schemes". European Central Bank. Oct 2012.
- John Pavlus (November 4, 2010). "Reasons Why "Gamification" is Played Out". Fast Company.
- Jon Radoff (February 16, 2011). "Gamification". Radoff.com.
- Margaret Robertson. "Can't Play Won't Play". Hideandseek.net.
- Slavin, Kevin (June 9, 2011). "In a World Filled With Sloppy Thinking".
- Bogost, Ian. "Persuasive Games: Exploitationware". Gamasutra.
- McGonigal, Jane. "How To Reinvent Reality Without Gamification". GDC.
- Fuchs, Mathias. "Rethinking Gamification". meson-press.
- Herger, Mario. "About the Term Gamification: Why I Hate It AND Why I Love It". Enterprise-Gamification.com.
- Zichermann, Gabe. "Lies, Damned Lies and Academics". Gamification.co.
- Herger, Mario. "Gamification is Bullshit? The academic tea-party-blog of gamification". Enterprise-Gamification.com.
- Herger, Mario. "Gamification facts & Figures". Enterprise-Gamification.com.
Further reading (books)
- Gabe Zichermann, Christopher Cunningham: Gamification by Design: Implementing Game Mechanics in Web and Mobile Apps. O'Reilly Media, 1. Auflage, 2011, ISBN 978-1-4493-9767-8.
- Mario Herger: Enterprise Gamification - Engaging people by letting them have fun. Vol 01. EGC Media, 2014, ISBN 978-14-70000-64-6.
- Mario Herger: Gamification in Human Resources. Vol 03. EGC Media, 2014, ISBN 978-15-00567-14-9.
- Mario Herger: Gamification in Banking & Financials. Vol 04. EGC Media, 2014, ISBN 978-15-00720-84-1.
- Mario Herger: Gamification in Community & Innovation Management. Vol 05. EGC Media, 2014, ISBN 978-15-01071-44-7.
- Mario Herger: Gamification in Sales & Support. Vol 06. EGC Media, 2014, ISBN 978-15-02856-02-9.
- Janaki Kumar, Mario Herger: Gamification At Work: Designing Engaging Business Software. Interaction-Design.org, 2013, ISBN 978-87-92964-07-6.
- Karl M. Kapp, Lucas Blair, Rich Mesch (2013). The Gamification of Learning and Instruction Fieldbook: Ideas into Practice. John Wiley & Sons. ISBN 978-1-118-67724-7.
- Fuchs, Mathias (2014). "Predigital Precursors of Gamification". In Mathias Fuchs, Sonia Fizek, Paolo Ruffino, Niklas Schrape. Rethinking Gamification. Lüneburg: meson press. ISBN 978-3-95796-000-9.
- Mario Herger (October 18, 2013). "Enterprise Gamification: Engaging People By Letting Them Have Fun". YouTube video of GamifyCon.
- Gabe Zichermann (April 27, 2012). "gamification: innovation and future". YouTube video of the keynote address at TNW 2012.
- Sebastian Deterding (January 24, 2011). "Meaningful Play: Getting Gamification Right". YouTube video of a Google Tech Talk.