|Traded as||NYSE: G|
|Industry||IT, Business Process Operations Management, including transformation and outsourcing|
|Key people||N.V. 'Tiger' Tyagarajan (President and CEO)|
|Revenue||$ 2.20 billion (expected FY 2013)|
Genpact Limited, formerly a GE-owned company called GE Capital International Services or GECIS is an Indian service provider of analytics and research, business process management (BPM), financial risk management, supply chain, procurement, enterprise application services, and IT services. It has a presence in 24 countries, with delivery centers in the United States, India, China, Guatemala, Hungary, México, Morocco, Colombia, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, Australia, UAE, Brazil, and Kenya.
Genpact was founded in 1997 as a business unit within GE, starting first with GE Capital and then expanding scope across GE businesses - applying GE's Lean and Six Sigma rigor to business processes for the first time. Genpact now provides business process management, technology and analytics services to more than 700 global clients around the world, including more than 100 of the Fortune Global 500.
Genpact was spun off from GE in 2005 and went public on the NYSE on August 2, 2007 under the symbol "G."
The NYSE symbol "G" was initially allocated to the Gillette company. After the Gillette Company was acquired by Procter and Gamble, the symbol became free and Genpact and Google booked it. Genpact was able to keep G as its stock symbol.
Smart Enterprise Processes
In 2009, Genpact introduced its Smart Enterprise Processes,. The company's unique methodology brings a science to business processes through its Lean and Six Sigma DNA. SEP measures the effectiveness of business processes and links to better business outcomes for its clients. SEP has been reviewed and recognized by International Data Corporation (IDC) and other industry analyst firms.
September 2011: Genpact Acquired EmPower Research, an integrated media and business research company with strong capabilities in social media research and measurement. EmPower management has offices based in New York, Bangalore, Cincinnati, New Jersey, San Francisco, and London.
April 2012: Genpact announced its move to buy the European business process company 'Accounting Plaza'.
July 2012: Genpact acquired Triumph Engineering Corp.
February 2013: Genpact acquired JAWOOD, a business services firm headquartered outside of Detroit, MI that provides consulting and technology services including strategy, planning, execution, implementation, test data creation and testing tools to the healthcare payer market.
Genpact operates 73 delivery centers across North America, Latin America, Asia, Europe, Australia, and Africa.
In India it operates from Gurgaon, Delhi, Hyderabad, Jaipur, Dehradun, Noida, Kolkata and Bangalore. The operations in India are finance and accounting, sales and marketing analytics, customer services, financial services collections, supply chain, information technology and actuarial and other insurance services with learning content development. Genpact received approval to open its Special Economic Zone center in Bhubaneshwar.
Genpact continues to expand its operations in the United States. Its main office is at 1155 Avenue of the Americas in New York City, where a number of senior leaders, including President and CEO NV 'Tiger' Tyagarajan, are based. Its other U.S. offices and delivery centers are located in Danbury, CT, Parsippany, NJ, Wilkes-Barre, PA, Baltimore, MD, Cincinnati, OH, Bingham Farms, MI, Richardson, TX, Danville, IL, Chicago, IL, Irvine, CA, and Sunnyvale, CA. Genpact also has a number of U.S. employees, including senior management, sales leaders, and operating leaders, who work remotely from home offices or onsite at client facilities.
In 2010, Genpact took over most of the finance and accounting processes of Walgreens, the largest drugstore chain in the United States, including acquiring the Walgreens facility in Danville, Illinois to accommodate these functions and serve other clients.
Through its wholly owned subsidiary formerly known as Creditek LLC, with facilities in Wilkes-Barre, PA and Parsippany, NJ, Genpact provides finance and accounting solutions, revenue cycle management services in such processes as order-to-cash, procure-to-pay and forecast-to-fulfill.
Genpact Mortgage Services, formerly MoneyLine Lending Services, provides private-label, outsourced mortgage origination and fulfillment services and complex business process outsourcing for financial institutions and other mortgage lenders from centers in Irvine, CA, Richardson, TX and Danville, IL.
Genpact's facility in Guatemala was opened in 2008 and provides business process services in English as well as in Spanish. The delivery center initially accommodated more than 700 workers and has the capacity to grow to approximately to 1,000. The facility's close proximity to the region's largest public university is a major advantage in terms of attracting key talent.
Genpact Hungary, founded in 2002, operates in Budapest. It employs staff from more than two dozen countries serving customers across Europe in over 15 languages.
Genpact Romania, founded in 2006, operates in Bucharest and in Cluj.
Netherlands & Spain
With the strategic acquisition in 2007 of Dutch and Spanish entities of ICE Enterprise Solutions (that made half of the partners and consultants leave their company), Genpact provides SAP solutions via centers in the Netherlands and Spain. ICE is an SAP Services Partner, Utilities Partner, and BW/SEM Partner in the Netherlands, and an SAP Partner and StreamServe Partner in Spain.
In 2011 former ICE consultants have started the successful SAP services company gaan>>.
In June 2008, Genpact opened a new center in the Polish city of Lublin.
Genpact Operations Center located in city of Lublin is a finance and accounting operations centre offering services to customers from Slovakia, Czech Republic, and Poland. Its decision to establish this centre in Lublin was a results of its good location and proximity to the other nations in Central and Eastern Europe.
In 2009, Genpact entered into a partnership with South African Breweries. (SAB) assuming responsibility for its Shared Services Centre in Johannesburg, South Africa. Genpact also serves clients such as Old Mutual, Massmart, Telkom and ADCORP from its South African delivery centers.
Genpact in China, known as Jianbaite (in Chinese: 简柏特), has Service delivery centers in Dalian, Changchun and Shanghai. Among them, the center in Dalian is the largest, located in Dalian Software Park, employing about 3,000 people, and focusing on the Japanese business.
12 F OCC Building, corner EDSA and Quezon Ave, Quezon City
Genpact opened its first operating center in Nairobi, Kenya on June 2, 2012.
- "Genpact Reports Results for the Second Quarter of 2012 Announces Special Dividend of $2.24 Per Share" (Press release). Genpact.com. 2012-08-01. Retrieved 2013-01-04.
- Services and Locations[dead link]
- http://www.thehindubusinessline.com/2006/01/12/stories/2006011202260400.htm[dead link]
- "Global Services - Genpact Introduces SEPSM Applying Science to Business Process Management" (Press release). Globalservicesmedia.com. 2009-12-10. Retrieved 2013-01-04.
- Busch, Jason (2010-05-27). "Genpact: Procurement BPO Brains and Brawn (Part 2)". Spend Matters. Retrieved 2013-01-04.
- "Genpact to acquire Headstrong for $550m". The Times Of India. Retrieved 2013-01-04.
- "Genpact To Buy European BPO Firm Accounting Plaza". The VC Circle.
- "Genpact to acquire Atyati Technologies". The Economic Times. 2012-05-14. Retrieved 2013-01-04.
- "Our Company". Genpact Jobs. Retrieved 2010-07-29.
- "Hinduski gigant wybrał Lublin" (in Polish). Pb.pl. 2009-03-11. Retrieved 2013-01-04.
- "Development of the BPO sector in Lublin - the strategy outline". City of Lublin. 2010-11-01. Retrieved 2013-01-04.
- "Genpact inks strategic pact with SAB". Business Standard. 2009-08-04. Retrieved 2012-01-04.
- Genpact (in Baidu Encyclopedia) (Chinese)[unreliable source?]