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Genpact Limited
Type Public
Traded as NYSEG
Industry IT, business process operations management; Outsourcing
Founded 1997
Key people N.V. Tyagarajan (president and CEO)
Revenue Increase $ 2.1 billion (2013)
Employees 65,000+ (2014)

Genpact is a multinational business process outsourcing (BPO) and information technology (IT) services company, domiciled in Bermuda with executive headquarters in New York City. The company reported net revenues of $2.1 billion (2013)[1] with more than 65,000 employees (2014) serving clients from 25 countries. Genpact was established in 1997 as a business unit within General Electric. In January 2005, it became an independent company and in August 2007 a publicly traded company (NYSE: G).[2]


Genpact has 73 delivery centers and a presence in 25 countries worldwide including:

in North America: United States, Mexico,[3] and Guatemala:[4] in Europe: Czech Republic, Finland, France, Germany, Hungary, Ireland, The Netherlands,[5] Poland, Romania,[6] Spain, Switzerland, and the United Kingdom


Genpact began in 1997 as a business unit within GE. Its charter was to provide business process services to GE's businesses, with the goal of enabling outstanding efficiencies. During the eight years that followed, it began to manage a wide range of processes in GE's financial services and manufacturing businesses.

In January 2005, Genpact became an independent company and began to serve clients outside of GE. In August 2007, the firm was listed on the NYSE under the symbol 'G'. Since then the company has grown from 32,000 employees and revenue of US$823 million, to 65,000+ employees and revenues of US$2.1 billion (2013).

Bain Capital became the firm's largest shareholder in November 2012.[7]


On June 17, 2011, NV “Tiger” Tyagarajan[8] became the president and chief executive officer (CEO) of the firm and was appointed to the Board of Directors.[9][10] He succeeded Pramod Bhasin who stepped down as CEO and member of the board and became non-executive vice chairman of the company.[11]

Tyagarajan was previously COO of the company. He had earlier been CEO of Genpact from 1999 to 2002 and led the business through its period as a subsidiary of GE.[12] When Genpact became an independent company, he rejoined the firm from GE Capital U.S. as executive vice president of sales and business development from 2005 to 2009. Thereafter, he took on the role of the firm's chief operating officer.

Major awards[edit]


  • Gartner 2014 Magic Quadrant for Global Finance and Accounting BPO Leader for fifth consecutive year.[13]
  • Positioned as a Capital Markets "Star Performer" in Everest Group's report[14]
  • Ranked Among Top 10 Consumer Goods Service Providers in Annual Consumer Goods Technology (CGT) Readers’ Choice Survey[15]


  • Supply & Demand Chain Executive Magazine – 100 Great Supply Chain Projects[16]
  • FinTech 100 2013 – Ranked among Top 20 Global Financial Technology Firms[17]
  • Everest Group 2013 PEAK Matrix rankings: “Leader” and “Star Performer” in Global FAO for third consecutive year;[18] “Leader” and “Star Performer” in Global Banking BPO;[19] “Star Performer” in Global Multi-Process Human Resources Outsourcing (MPHRO)[20]

See also[edit]


  1. ^ "Genpact Reports Results for 2013 Full Year and Fourth Quarter". 6 Feb 2014. Retrieved 13 Aug 2014. 
  2. ^ "Genpact: Generating Intelligent Business Impact". Industry Report Online. 2014. Retrieved 13 Aug 2014. 
  3. ^ Overby, Stephanie (November 5, 2007). "Outsourcing Vendor Genpact Makes Mexico a Passage to India". Retrieved September 1, 2014. 
  4. ^ "Genpact buys GE's Gautemala arm". August 19, 2008. Retrieved September 1, 2014. 
  5. ^ Ranjan Mishra, Bibhu (May 1, 2013). "Genpact expands its presence in The Netherlands". Retrieved September 1, 2014. 
  6. ^ "Genpact expands presence in Romania". March 26, 2010. Retrieved September 1, 2014. 
  7. ^ "Bain acquires 30% in Genpact for $1bn". Times of India. August 3, 2012. Retrieved 24 Aug 2014. 
  8. ^ "Tiger Tyagarajan of Genpact: If You’re Curious, You Hold the Keys". The New York Times. 12 July 2014. Retrieved 6 Aug 2014. 
  9. ^ "NV "Tiger" Tyagarajan to Succeed Pramod Bhasin as CEO of Genpact". Bloomberg. 16 May 2011. Retrieved 6 Aug 2014. 
  10. ^ "Wall Street Journal - CEO Council". The Wall Street Journal. 2013. Retrieved 13 Aug 2014. 
  11. ^ "Pramod Bhasin to step down as Genpact CEO, NV Tyagarajan to take over". The Economic Times. 17 May 2011. Retrieved 6 Aug 2014. 
  12. ^ "NV "Tiger" Tyagarajan". The Wall Street Journal - CEO Council. 2013. Retrieved 6 Aug 2014. 
  13. ^ "Genpact Positioned as a Leader in Gartner's Magic Quadrant for Finance and Accounting BPO for Fifth Consecutive Year". 19 June 2014. Retrieved 4 Aug 2014. 
  14. ^ "Genpact Positioned as a Capital Markets "Star Performer" in Everest Group's 2013 Report". The Wall Street Journal. 12 March 2014. Retrieved 5 Aug 2014. 
  15. ^ "Genpact Ranks Among Top 10 Consumer Goods Service Providers in Annual CGT Survey". Yahoo Finance. 27 Feb 2014. Retrieved 5 Aug 2014. 
  16. ^ "Meet the 2013 "SDCE 100" Winners Honored in our Annual Awards Program". Supply & Demand Chain Executive. 13 May 2013. Retrieved 5 Aug 2014. 
  17. ^ "Genpact Named a Top 20 Financial Technology Provider on the Global FinTech 100 List". The Wall Street Journal. 21 Nov 2013. Retrieved 5 Aug 2014. 
  18. ^ "Genpact Positioned as Both Leader and Star Performer on Everest Group's FAO PEAK Matrix™ for Third Consecutive Year". Yahoo Finance. 12 Sep 2013. Retrieved 5 Aug 2014. 
  19. ^ "Genpact Designated a "Leader" and "Star Performer" in 2013 Everest Group Global Banking Business Process Outsourcing (BPO) Market Report". Yahoo Finance. 23 Oct 2013. Retrieved 5 Aug 2014. 
  20. ^ "Genpact named "Star Performer" in 2013 Everest Group global Multi-Process Human Resources Outsourcing Service Providers Assessment". Everest Group. 2013. Retrieved 5 Aug 2014. 

External links[edit]