Genpact

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Genpact Limited
Type Public
Traded as NYSEG
Industry IT, business process outsourcing
Founded 1997
Key people N.V. Tyagarajan (president and CEO)
Revenue Increase $ 2.1 billion (2013)
Employees 65,000+ (2014)
Website www.genpact.com

Genpact is a multinational business process outsourcing and information technology services company, domiciled in Bermuda with executive headquarters in New York. The company reported net revenues of $2.1 billion (2013)[1] with more than 65,000 employees (2014) serving clients from 25 countries. Its current clients include more than 100 of the Fortune Global 500. N. V. Tyagarajan,[2] president and CEO of Genpact, has led the company since his appointment in June 2011.[3] Genpact was established in 1997 as a business unit within General Electric. In January 2005, it became an independent company and in August 2007 a publicly traded company (NYSE: G).[4]

Locations

Genpact has 73 delivery centers and a presence in 25 countries worldwide.

History

Genpact began in 1997 as a business unit within GE. Its charter was to provide business process services to GE's businesses, with the goal of enabling outstanding efficiencies. During the eight years that followed, Genpact began to manage a wide range of processes across GE's financial services and manufacturing businesses.

In January 2005, Genpact became an independent company and began to serve clients outside of GE. The company name, Genpact, is designed to convey the business impact it generates for its clients. In August 2007, Genpact was listed on the NYSE under the symbol 'G'. Since then the company has grown from 32,000 employees and revenue of US$823 million, to 65,000+ employees and revenues of US$2.1 billion (2013).

Bain Capital became the firm's largest shareholder in November 2012.

Select Awards and Recognition

2014
a. Gartner 2014 Magic Quadrant for Global Finance and Accounting BPO Leader for fifth consecutive year.[5]
b. NelsonHall 2014 NEAT rankings:

  • “Leader” and “Innovator” in Social Media Analytics Services[6]
  • “Leader” in Global Property and Casualty Insurance BPO market[7]
  • “Leader” in Global Retail Banking and Capital Markets BPO[8]

c. HfS 2014 Blueprint ranking: “Winner’s Circle” in Global Insurance BPO Services market[9]
d. Positioned as a Capital Markets "Star Performer" in Everest Group's report[10]
e. Ranked Among Top 10 Consumer Goods Service Providers in Annual Consumer Goods Technology (CGT) Readers’ Choice Survey[11]

2013
a. European Outsourcing Association Awards – End User of the Year, Genpact and Momentive Specialty Chemicals Inc. and Momentive Performance Materials Inc.[12]
b. Supply & Demand Chain Executive Magazine – 100 Great Supply Chain Projects[13]
c. National Association of Software and Services Companies (NASSCOM) Corporate Awards for Excellence in Diversity and Inclusion – Best BPO Company[14]
d. FinTech 100 2013 – Ranked among Top 20 Global Financial Technology Firms[15]
e. Everest Group 2013 PEAK Matrix rankings:

  • “Leader” and “Star Performer” in Global FAO for third consecutive year[16]
  • “Leader” and “Star Performer” in Global Banking BPO[17]
  • “Star Performer” in Global Multi-Process Human Resources Outsourcing (MPHRO)[18]

f. HfS 2013 Blueprint ranking: “Winner’s Circle” in Enterprise Analytics Services[19]
g. IDC MarketScape 2013 ranking – “Leader” in Worldwide Life Sciences Sales and Marketing BPO[20]

Executive leadership

On June 17, 2011, NV “Tiger” Tyagarajan[21] became the president and chief executive officer (CEO) of Genpact and was appointed to the Board of Directors.[22] He previously served as chief operating officer of Genpact. He succeeded Pramod Bhasin, who stepped down as CEO and member of the board and became non-executive vice chairman of the company.[23]

Tyagarajan was previously CEO of Genpact from 1999 to 2002,when he led the business through a critical growth phase as a subsidiary of GE.[24] When Genpact became an independent company, he rejoined Genpact from GE Capital U.S. as executive vice president of sales and business development from 2005 to 2009. Thereafter, he took on the role of Genpact’s chief operating officer.

References

  1. ^ "Genpact Reports Results for 2013 Full Year and Fourth Quarter". Marketwatch.com. 6 February 2014. Retrieved 13 August 2014. 
  2. ^ "Wall Street Journal - CEO Council". The Wall Street Journal. 2013. Retrieved 13 August 2014. 
  3. ^ "NV "Tiger" Tyagarajan to Succeed Pramod Bhasin as CEO of Genpact". Bloomberg. 16 May 2011. Retrieved 6 August 2014. 
  4. ^ "Genpact: Generating Intelligent Business Impact". Industry Report Online. 2014. Retrieved 13 August 2014. 
  5. ^ "Genpact Positioned as a Leader in Gartner's Magic Quadrant for Finance and Accounting BPO for Fifth Consecutive Year". Marketwatch.com. 19 June 2014. Retrieved 4 August 2014. 
  6. ^ "Genpact Ranked a "Leader" and "Innovator" in Social Media Analytics Services in NelsonHall's Vendor Evaluation and Assessment Tool (NEAT)". Yahoo Finance. 17 June 2014. Retrieved 4 August 2014. 
  7. ^ "Genpact Named a "Leader" in Insurance coverage BPO by NelsonHall in 2013 LA&P BPO and P&C BPO". Insurangle.com. 20 March 2014. Retrieved 4 August 2014. 
  8. ^ "Genpact Ranked a "Leader" in Retail Banking and Capital Markets BPO Overall Market Segments in NelsonHall's Vendor Evaluation and Assessment Tool (NEAT)". Reuters.com. 28 May 2014. Retrieved 4 August 2014. 
  9. ^ "Genpact Insurance Services Ranked in "Winner's Circle" of Industry Analyst Firm HfS". Yahoo Finance. 20 May 2014. Retrieved 5 August 2014. 
  10. ^ "Genpact Positioned as a Capital Markets "Star Performer" in Everest Group's 2013 Report". The Wall Street Journal. 12 March 2014. Retrieved 5 August 2014. 
  11. ^ "Genpact Ranks Among Top 10 Consumer Goods Service Providers in Annual CGT Survey". Yahoo Finance. 27 February 2014. Retrieved 5 August 2014. 
  12. ^ "Genpact and Momentive Win European Outsourcing Association Award in the "End User of the Year" Category". InformationWeek. 15 May 2013. Retrieved 5 August 2014. 
  13. ^ "Meet the 2013 "SDCE 100" Winners Honored in our Annual Awards Program". Supply & Demand Chain Executive. 13 May 2013. Retrieved 5 August 2014. 
  14. ^ "National Association of Software and Services Companies (NASSCOM) Corporate Awards for Excellence in Diversity and Inclusion – Best BPO Company". Nasscom. 2013. Retrieved 5 August 2014. 
  15. ^ "Genpact Named a Top 20 Financial Technology Provider on the Global FinTech 100 List". The Wall Street Journal. 21 November 2013. Retrieved 5 August 2014. 
  16. ^ "Genpact Positioned as Both Leader and Star Performer on Everest Group's FAO PEAK Matrix™ for Third Consecutive Year". Yahoo Finance. 12 September 2013. Retrieved 5 August 2014. 
  17. ^ "Genpact Designated a "Leader" and "Star Performer" in 2013 Everest Group Global Banking Business Process Outsourcing (BPO) Market Report". Yahoo Finance. 23 October 2013. Retrieved 5 August 2014. 
  18. ^ "Genpact named "Star Performer" in 2013 Everest Group global Multi-Process Human Resources Outsourcing Service Providers Assessment". Everest Group. 2013. Retrieved 5 August 2014. 
  19. ^ "Genpact Placed in Enterprise Analytics "Winners Circle" by HfS Research". Market Watch. 2013. Retrieved 5 August 2014. 
  20. ^ "Genpact Named a Leader in IDC MarketScape: Worldwide Life Science Sales and Marketing BPO 2013 Vendor Assessment". Yahoo Finance. 9 December 2013. Retrieved 5 August 2014. 
  21. ^ "Tiger Tyagarajan of Genpact: If You’re Curious, You Hold the Keys". The New York Times. 12 July 2014. Retrieved 6 August 2014. 
  22. ^ "NV "Tiger" Tyagarajan to Succeed Pramod Bhasin as CEO of Genpact". Bloomberg. 16 May 2011. Retrieved 6 August 2014. 
  23. ^ "Pramod Bhasin to step down as Genpact CEO, NV Tyagarajan to take over". The Economic Times. 17 May 2011. Retrieved 6 August 2014. 
  24. ^ "NV "Tiger" Tyagarajan". The Wall Street Journal - CEO Council. 2013. Retrieved 6 August 2014. 

External links