Genpact
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| Type | Public |
|---|---|
| Traded as | NYSE: G |
| Industry | Business Process Outsourcing |
| Founded | 1997 |
| Headquarters | Gurgaon, India |
| Key people |
N. V. Tyagarajan (Tiger) President & CEO earlier COO = Pramod Bhasin (Non-executive vice chairman) |
| Revenue |  $1.259 billion (2010) |
| Net income | $1.26 billion (2011) |
| Total assets | $1.893 billion (2010) |
| Employees | 53,600 (2011) |
| Website | Genpact.com |
Genpact Limited (NYSE: G) is a global business process and technology management company. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungary, México, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, Australia, Brazil and the United States. Tiger Tyagarajan is the President and CEO of Genpact.
Currently it employs over 53,600 people[1] in various locations providing services in 30 languages on a 24/7 basis.[2]
Genpact's services cover areas like Finance and Accounting, Analytics & Research, Risk Management, Supply chain, Enterprise Application Services, IT Information Services, and Healthcare.
Contents |
[edit] History
Genpact went public on NYSE on August 2, 2007 under the symbol "G".[3]
The NYSE symbol "G" was initially allocated to the Gillette company. After the Gillette Company was acquired by Procter and Gamble, the symbol became free and Genpact and Google booked it. It was Genpact in the end that got to keep G as its stock symbol.
Apart from GECIS, Genpact has also been known as GECSI and GECIBS in its initial days of operation.
[edit] Management team
Many members of the team developed their management skills working within GE and were involved in building Genpact into an independent commercial enterprise that exists today. There was also a recent change announced in the Leadership team. NV "Tiger" Tyagarajan took over from Pramod Bhasin as the next CEO for Genpact effective June 17th 2011.
[edit] Smart Enterprise Processes(SEPSM)
In 2009, Genpact introduced its Smart Enterprise Processes (SEPSM),[4][5] a scientific methodology enabling business process effectiveness to deliver measurable business outcomes. With SEPSM, companies can achieve substantially improved financial performance by breaking down organizational silos and making business processes effective and measurable. Compared with traditional efforts focused on efficiency within individual processes or business units, SEPSM’s end-to-end methodology can deliver two to five times the impact on improved cash flow, margins, revenue growth or other targeted financial and operating metrics. SEPSM methodology was reviewed and recognized by International Data Corporation (IDC) and other Industry Analysts.[6][7]
[edit] Latest Acquisitions
April 2011: Genpact to acquire Headstrong, a Virginia-based consulting and IT services company with a specialized focus in financial serviceos, for US $550 Million.[8][9][10]
On 15th September 2011, Genpact Acquired EmPower Research, an integrated media and business research company with strong capabilities in social media research and measurement. EmPower management has offices based in New York, Bangalore, Cincinnati, New Jersey, San Francisco and London.
[edit] Locations
Genpact operates from Asia, Eastern Europe, Northern America, Australia and most recently Africa.
[edit] In India
In India it operates from Gurgaon, Delhi, Hyderabad, Jaipur, Kolkata, Bangalore and Dehradun. The operations in India are Finance and Accounting, Sales and Marketing Analytics, Customer Services, Financial Services Collections, Supply chain, Information Technology and Actuarial & Other Insurance Services with Learning Content Development. Genpact has got an approval to open its SEZ center in Bhubaneshwar.II
Genpact has a 50:50 joint venture with NDTV in NGEN Media Services. Also has tied up with NIIT for training related services.
[edit] In México
Genpact Mexico provides bilingual English and Spanish-language based business services, near-shore services to North America and a significant document management capability. The Mexico operations have 2200 people in three sites – two sites in Ciudad, Juarez (sister city to El Paso, TX) and one site in Caborca. The core business competencies of Genpact Mexico lie in the areas of Customer Service, Finance and Accounting, Collections, Document Management. Mexico is a Strategic Site to handle Bilingual Call Centre and Non Voice Capabilities – mainly English and Spanish.
[edit] In USA
Genpact has assumed several accounting processes of Walgreens, the largest drugstore chain in the United States. It has acquired a former Walgreens facility in Danville, Illinois to accommodate these functions.
Through its wholly owned subsidiary formerly known as Creditek LLC, with facilities in Wilkes Barre, PA, Nashville, TN, and Parsippany, NJ, Genpact provides Finance & Accounting solutions Revenue Cycle Management services in such processes as order-to-cash, procure-to-pay and forecast-to-fulfill.
Genpact Mortgage Services, formerly MoneyLine Lending Services, provides private-label, outsourced mortgage origination and fulfillment services and complex business process outsourcing for financial institutions and other mortgage lenders from its centers in Irvine, CA, and Salt Lake City, UT.
[edit] In Guatemala
Genpact's facility in Guatemala was opened in 2008 and provides business process services in English as well as in Spanish. The delivery center will initially accommodate more than 700 workers and has the capacity to grow to approximately to 1,000. The facility's close proximity to the region's largest public university is a major advantage in terms of attracting key talent.[11]
[edit] In Hungary
Genpact Hungary, founded in 2002, operates in Budapest and has established itself as one of Europe’s premier business services and technology solutions providers.[citation needed] It currently employs staff from more than two dozen countries serving customers across Europe in over 15 languages.
[edit] In Romania
Genpact Romania, founded in 2006, operates in Bucharest and in Cluj.
[edit] In Netherlands & Spain
With the strategic acquisition in 2007 of Dutch and Spanish entities of ICE Enterprise Solutions, Genpact provides SAP solutions via centers in the Netherlands and Spain. ICE is an SAP Services Partner, Utilities Partner, and BW/SEM Partner in the Netherlands, and an SAP Partner and StreamServe Partner in Spain.
[edit] In Poland
In June 2008, Genpact opened a new center in the Polish city of Lublin.
Genpact Operations Centre located in city of Lublin is a finance and accounting operations centre which offers services to customers from Slovakia, Czech and Poland.[12]
Decision about starting the centre in Lublin results first of all with good city location, close to other states in Centre and Eastern Europe. What is more Lublin – the largest city in eastern Poland - is known as a strong academic centre. Lublin is home to 14 universities, approximately 100 000 students and about 22 000 university graduates.[13] Therefore Lublin can assure suitable personnel backup and offers professional and experienced staff in finances and accounting, and also in management.[14]
"We are pleased with expansion our company in Poland. Opening of new centre is a large step in systematic enlarging our European operating possibilities” - said Patrick Cogny CEO Genpact Europe.[15]
First employees of new Centre became officially take on in June 2008 r. Centre in Lublin functions already in 100% and it develops continually.
[edit] In Africa
In 2008, Genpact set foot in the north African city of Rabat, Morocco.
In 2009, Genpact entered into a partnership with South African Breweries Ltd (SAB)[16] assuming responsibility for its Shared Services Centre in Johannesburg, South Africa.
[edit] In China
Genpact in China, known as Jianbaite (in Chinese: 简柏特), has Service delivery centers in Dalian, Changchun and Shanghai. Among them, the center in Dalian is the largest, located in Dalian Software Park, employing about 3,000 people,[17] and focusing on the Japanese business.
[edit] In Philippines
Genpact in the Phillppines has a BPO/Call Center branch located at Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City
[edit] See also
[edit] References
- ^ Genpact Factsheet
- ^ Services and Locations
- ^ http://www.thehindubusinessline.com/2006/01/12/stories/2006011202260400.htm
- ^ [1]
- ^ [2]
- ^ [3]
- ^ http://www.spendmatters.com/index.cfm/2010/5/27/Genpact-Procurement-BPO-Brains-and-Brawn-Part-2
- ^ "Genpact to acquire Headstrong for $550m". The Times Of India. http://timesofindia.indiatimes.com/business/india-business/Genpact-to-acquire-Headstrong-for-550m/articleshow/7890800.cms.
- ^ . http://www.economictimes.indiatimes.com/tech/ites/genpact-to-acquire-headstrong-for-550-mn/articleshow/7883954.cms.[dead link]
- ^ "Genpact to acquire Headstrong". The Hindu (Chennai, India). 2011-04-07. http://www.hindu.com/2011/04/07/stories/2011040752632000.htm.
- ^ "Our Company". Genpact Jobs. http://www.genpactjobs.com/our-company/. Retrieved 2010-07-29.
- ^ http://www.pb.pl/Default2.aspx?ArticleID=30821279-abd9-4a33-a3d9-964bea2ad9ec&open=sec
- ^ http://www.outsourcingportal.pl/userfiles/file/miasta/Lublin/Raporty/20101101_raportBPO_angielski/Rozwoj_sektora_BPO_w_Lublinie_EN.pdf
- ^ http://www.inwestycje.pl/inwestycje_zagraniczne/genpact_otwiera_pierwsze_centrum_finansowo___8211__ksiegowe_w_polsce;52504;0.html
- ^ http://www.inwestycje.pl/inwestycje_zagraniczne/genpact_otwiera_pierwsze_centrum_finansowo___8211__ksiegowe_w_polsce;52504;0.html
- ^ "Genpact inks strategic pact with SAB". Business Standard. 2009-08-04.
- ^ Genpact (in Baidu Encyclopedia) (Chinese)
