Global delivery model
The term Global Delivery Model is typically associated with companies engaged in IT consulting and services delivery business and using a model of executing a technology project using a team that is distributed globally. While the commonly understood meaning of the term implies globally distributed resources, the term itself has acquired a broader definition. Gartner, for example, defines global delivery model to encompass a "focus on the technical skills, process rigor, tools, methodologies, overall structure and strategies for seamlessly delivering IT-enabled services from global locations"
Most IT services and consulting firms worldwide make a reference to this model of delivery to signify one or more of the following value propositions they bring to their customers:
- A global presence ensures an understanding of the local language and culture wherever they may be present, which is seen to be an advantage when trying to understand customer requirements.
- A global presence implies that the organization has access to resources of varying costs that allows it to deliver services to its customers at an optimal cost, typically a mix of costlier 'on-site' resources combined with cheaper 'offshore' resources.
- A global delivery model implies that potentially, a firm can work round the clock for its customer, handing off work from one location to another at the end of the 'day shift' ('follow the sun' model) - thus providing twice or even three times the capacity they would have if they worked in a single location/ time-zone only.
- Global locations also provide some degree of 'risk-proofing' a customer from natural or man-made disasters such as flooding, earthquake or political unrest - causing disruption in one place. In case of such events, a global company could presumably transfer work to another location where the situation is normal, thus ensuring that work did not get delayed for the client.
Some examples of organizations that provide Global Delivery Model to their customers include:
- Tata Consultancy Services (TCS) - Global Network Delivery Model™
- Infosys - Global Delivery Model
- Syntel - Global Delivery
- EDS - Best Shore Global Delivery Model
- Digite - Global Delivery Model
- Accenture - Global Delivery Network
- Cognizant Technology Solutions - Global Delivery Model
- HCL Technologies - Global Service Delivery
- Tech Mahindra - Global Presence
- MphasiS (An HP Company) - Global Footprint
- Oracle Financial Services (formerly i-flex Solutions) - Global Locations