Gov 2.0 or Government 2.0 refers to government policies that aim to harness collaborative technologies to create an open-source computing platform in which government, citizens, and innovative companies can improve transparency and efficiency. Put simply, Gov 2.0 is about "putting government in the hands of citizens".
Gov 2.0 combines Web 2.0 fundamentals with e-government and increases citizen participation by using open-source platforms, which allow citizens and innovative companies to develop apps, websites, widgets. The government’s role is to provide open data, web services, and platforms as an infrastructure.
United States federal government
The United States federal government launched Data.gov in 2009 in order to open government data to the public. With data from Data.Gov, the public can build apps, websites, and mashups. Although the Gov 2.0 as a concept and as a term had been in existence since the mid-2000s, it was the launch of Data.gov that made it "go viral".
Just weeks after the DataSF.org launch, new apps and websites were developed. Using data feeds available on DataSF.org, civic-minded developers built programs to display public transportation arrival and departure times, where to recycle hazardous materials, and crime patterns. Since the launch of DataSF.org there have been more than seventy apps created with San Francisco's data.
Collaboration with Twitter
In March 2009, former San Francisco Mayor Gavin Newsom was at Twitter headquarters for a conversation about technology in government. During the town hall Newsom received a tweet about a pothole. He turned to Twitter co-founders Biz Stone and Evan Williams and said let's find a way for people to tweet their service requests directly to San Francisco's 311 customer service center. Three months later, San Francisco launched the first Twitter 311 service, called @SF311, allowing residents to tweet, text, and send photos of potholes and other requests directly to the city. Working with Twitter and using the open-source platform, CoTweet turned @SF311 into reality. Normally, the software procurement process for something like this would normally have taken months, but instead, it took less than three months. The @SF311 is saving the city money in call center costs.
- O'Reilly, Tim. "Gov 2.0: It's All About The Platform". TechCrunch. Retrieved 22 January 2013.
- Harper, Logan (27 March 2013). "Gov 2.0 Rises to the Next Level: Open Data in Action". Open Source. Retrieved 24 July 2013.
- Howard, Alex. "Making Dollars and Sense of the Open Data Economy". O'Reilly Radar. Retrieved 22 January 2013.
- Newsom, Gavin (19 August 2009). "San Francisco Opens The City’s Data". TechCrunch.
- "Routesy Bay Area". Routesy. Retrieved 24 July 2013.
- Newsom, Gavin (15 June 2009). "Recycling in San Francisco Made Easy with the iPhone". Clean Technica.
- "San Francisco Crimespotting". Retrieved 24 July 2013.
- Wagner, Mitch (8 June 2009). "San Francisco Twitters With Citizens To Fix City". InformationWeek.
- Van Grove, Jennifer (2 June 2009). "San Francisco First City to Instate City-Wide 311 Twitter Program". Mashable.
- Fretwell, Luke (29 January 2010). "SF Mayor Newsom: Open Source More Reliable". GovFresh.
- Maeder, Kate (25 June 2012). "#OpenData and Real-Time Information Saves San Francisco Over $1 Million". Reset San Francisco.