Great Clips

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Great Clips
Private
Industry Hair salon
Founded 1982
Headquarters Bloomington, Minnesota, U.S.
Key people
Ray Barton (Chairman of the Board)
Rhoda Olsen (CEO)
Steve Hockett (President)
Revenue $1.03 billion
Website www.greatclips.com

Great Clips is a hair salon franchise with over 3,700 locations across the United States and Canada. It is headquartered in Minneapolis, Minnesota. In 2013, it had system-wide sales of $1.03 billion.[1]

History[edit]

Great Clips salon in Wilmington, North Carolina.

The first Great Clips salon opened, under the name Super Clips, near the University of Minnesota campus on September 22, 1982. [2] Great Clips salons specialized in no-frills, low-priced haircuts and found immediate success with their first three salons, which opened over a span of three months.[3]

In early 1983, founders Steve Lemmon and David Rubenzer sought out a third partner in Ray Barton to spearhead Great Clips’ expansion and franchising.[4]

The first franchised Great Clips salon opened for business on July 16, 1983 in Brooklyn Center, MN.[5] The company grew from 150 franchised salons in 1988 to 1,000 by 1997. The 2,500th salon was opened in 2006.[6] The first franchisees, Mary Lou Barton (Ray Barton’s wife) and Marylu and Roger Ledebuhr are still Great Clips franchisees today. The Ledebuhrs opened the 3,000th Great Clips salon in 2011.[7]

In 1984, the three owners recruited Rhoda Olsen (nee Barton), Ray’s sister, to work for Great Clips part-time as a training consultant to create training manuals and programs for franchisees and stylists. In March 1987, the partners convinced her to leave her position at Land O’Lakes to work full-time as the vice president of human resources at Great Clips.[8]

In 1987, Lemmon and Rubenzer took a step back and named Barton president of the company.[9] Ten years later, in 1997, Barton bought out his partners—Lemmon, Rubenzer, and Jeff Elgin—to become the majority shareholder.[10] [11]

After 28 years as CEO of Great Clips, Barton stepped down in 2011, promoting his sister Rhoda Olsen, who had served as president since 1998. Former executive vice president Charlie Simpson was promoted to president of the company.[12] In 2014, Charlie Simpson retired and Steve Hockett became company president. [13]

Corporate Overview[edit]

Facts and Figures[edit]

Great Clips, Inc. has 3,700 salons in North America.[14]

In 2013, Great Clips reported an annual revenue of $1.03 billion.[15] Over 30,000 stylist are employed by Great Clips salons.[16]

Leadership[edit]

Ray Barton Chairman of the Board
Rhoda Olsen Chief Executive Officer
Steve Hockett President
Sandra Anderson Chief Legal Officer, CFE
Rob Goggins Chief Operations Officer
Steve Overholser Chief Financial Officer and Treasurer
Mari Fellrath Vice President of Business Intelligence
Yvonne Mercer Vice President of Business Service, CFE
Terri Miller Sr. Vice President of Marketing and Communications
Michelle Sack Vice President of Learning and Development
Nancy Uden Sr. Vice President of Franchise Services and Human Resources

[17]

Business model[edit]

Great Clips, Inc. is a franchise company with over 3,700 salons across North America. The company is known for no-appointment, no-frills salons that provide customers with affordable haircuts. The stripped-down salons are, as COO Rob Goggins has said, “Not flashy or sexy, but a very solid business model.”[18]

Lean investment and operating costs of franchises have enabled Great Clips to provide low-priced services and has lead to ten-year growth for the company.[19]

The salons have been noted as a good investment as they are a low-cost franchise with high growth potential. As noted by Kiplingers, “The company has seen steady business, even during the Great Recession, because consumers tend to spend on grooming in both good times and bad.”[20]

Innovation[edit]

Online Check-In[edit]

In 2011, Great Clips launched Online Check-In, the industry's first real-time check-in application, allowing customers to check wait times and add their name to the wait list before they visit the salon.[21] The app has been downloaded more than 3 million times and is used by about 20 percent of its customers.[22]

Clip Notes[edit]

In 2014, Great Clips introduced Clip Notes® to track customer data and provide consistent customer service across salons. Information tracked includes frequency of visits, preferred salon, and haircut preference.[23]

Charity[edit]

Since 1997, Great Clips, Inc. has hosted an annual Charity Golf Classic to benefit Children’s Hospitals and Clinics of Minnesota. In 2013, the event raised $245,000. [24]

Participating Great Clips salons in the U.S. and Canada raise money every October for the Children’s Miracle Network Hospitals with the Miracle Balloon campaign. [25]

In 2014, Great Clips introduced a new, company-wide charity initiative called Clips of Kindnes℠ to provide free clipper cuts for patients undergoing cancer treatments.[26]

References[edit]

  1. ^ http://www.minnpost.com/business/2014/01/great-clips-breaks-1-billion-mark-sticking-basics
  2. ^ Yastrow, Shelby (2013). Vision to Legacy: The Great Clips Story. Minneapolis, MN.: Great Clips, Inc. p. 76. ISBN 978-0-9898521-1-1. 
  3. ^ Yastrow, Shelby (2013). Vision to Legacy: The Great Clips Story. Minneapolis, MN.: Great Clips, Inc. p. 90. ISBN 978-0-9898521-1-1. 
  4. ^ Yastrow, Shelby (2013). Vision to Legacy: The Great Clips Story. Minneapolis, MN.: Great Clips, Inc. p. 110. ISBN 978-0-9898521-1-1. 
  5. ^ Yastrow, Shelby (2013). Vision to Legacy: The Great Clips Story. Minneapolis, MN.: Great Clips, Inc. p. 133. ISBN 978-0-9898521-1-1. 
  6. ^ "Great Clips is moving at a rapid clip toward its goal of 3,000 salons". Star Tribune. March 11, 1998. 
  7. ^ Yastrow, Shelby (2013). Vision to Legacy: The Great Clips Story. Minneapolis, MN.: Great Clips, Inc. p. 134. ISBN 978-0-9898521-1-1. 
  8. ^ Kelly, Patricia (July 1, 2007). Twin Cities Business http://tcbmag.com/Honors-and-Events/Minnesota-Business-Hall-of-Fame/2007-Minnesota-Business-Hall-of-Fame/Ray-Barton |url= missing title (help). Retrieved January 2, 2015. 
  9. ^ Yastrow, Shelby (2013). Vision to Legacy: The Great Clips Story. Minneapolis, MN.: Great Clips, Inc. p. 290. ISBN 978-0-9898521-1-1. 
  10. ^ Yastrow, Shelby (2013). Vision to Legacy: The Great Clips Story. Minneapolis, MN.: Great Clips, Inc. p. 468. ISBN 978-0-9898521-1-1. 
  11. ^ http://www.startribune.com/lifestyle/52686252.html?page=4&c=y
  12. ^ http://www.startribune.com/business/115797849.html
  13. ^ http://www.startribune.com/business/245638131.html
  14. ^ http://www.bizjournals.com/twincities/print-edition/2015/01/02/executive-of-the-year-great-clips-inc-ceo-rhoda.html
  15. ^ http://www.minnpost.com/business/2014/01/great-clips-breaks-1-billion-mark-sticking-basics
  16. ^ http://www.greatclips.com/about-us
  17. ^ http://www.greatclips.com/about-us/leadership
  18. ^ http://immpreneur.com/stories/great-clips-franchise-profile/
  19. ^ https://www.youtube.com/watch?v=VxQacW4Y7gw&feature=youtu.be
  20. ^ http://www.kiplinger.com/slideshow/business/T049-S010-low-cost-franchises-with-great-growth-potential/index.html
  21. ^ Horowitz, Bruce (2011-05-31). "More people use apps to make appointments". USA Today. Retrieved 2012-04-19. 
  22. ^ http://www.startribune.com/business/287156761.html
  23. ^ http://www.retail-merchandiser.com/index.php/reports/retail-reports/1811-great-clips
  24. ^ http://www.greatclips.com/about-us/charities/great-clips-charity-golf
  25. ^ http://www.greatclips.com/about-us/charities/childrens-miracle-network
  26. ^ http://blog.caringbridge.org/free-clips-of-kindness-cancer-patients/

External links[edit]