* Annual estimated passenger usage based on sales of tickets in stated financial year(s) which end or originate at Ham Street from Office of Rail Regulation statistics. Methodology may vary year on year.
A staffed booking office is provided in the building on the Ashford-bound platform. PERTIS passenger-operated self-service ticket machines have now been removed and replaced with a new Ticket Vending machine, which allows a ticket to be purchased from any origin, as opposed to just from Ham Street. PERTIS passenger-operated self-service machines were installed in connection with a Penalty Fares Scheme in 2008, are were located on both platforms. Customers are now required to purchase a ticket from the Ticket Vending Machine on the Ashford platform, if the facilities are available to purchase the ticket the customer requires.