Hamleys

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Hamleys
Type Private limited company
Industry Retailing
Founded London, United Kingdom
Headquarters 2 Fouberts Place, London, United Kingdom
Number of locations 9 in UK
Area served Worldwide
Products Toys
Revenue GBP 43,000,000 (2011)
Owners Groupe Ludendo
Website hamleys.com

Hamleys is the oldest and largest toy shop in the world and one of the world's best-known retailers of toys. Founded by William Hamley as "Noah's Ark" in High Holborn, London, in 1760, it moved to Regent Street in 1881.[1]

Its flagship store in London is across 7 floors with more than 50,000 toys. Located at Nos. 188-196 Regent Street, it is considered one of the city's major tourist attractions, receiving around five million visitors per year. The chain has several other outlets in the United Kingdom and others worldwide.

Hamleys was bought in 2003 by Baugur Group, an investment company in Iceland. Then was taken over by the Icelandic bank Landsbanki. In September 2012 Groupe Ludendo, a toy retailer based in France, bought Hamleys for £60 million.[2]

History[edit]

Hamleys is the oldest and largest toy shop in the world.[3][4] It is named after William Hamley, who founded a toy shop called "Noah's Ark" at No. 231 High Holborn in London in 1760. Ownership of the shop passed through the family, and by the time it was operated by Hamley's grandsons in 1837, the store had become famous, counting royalty and nobility among its customers.[5]

A branch at No. 200 Regent Street was opened in 1881; the High Holborn branch was destroyed by fire in 1901 and was relocated to Nos. 86–87 High Holborn.[6] The Regent Street branch later expanded to Nos. 188-196.[5]

In 1938, Queen Mary, the consort of King George V, gave Hamleys a royal warrant.[5] During the Second World War, the Regent Street store was bombed five times. In 1955, Queen Elizabeth II gave the company a second royal warrant as a "toys and sports merchant".

Hamleys was bought in June 2003 by the Baugur Group, an Icelandic investment company. When Baugur collapsed, its stake in the toy store was taken over by the Icelandic bank Landsbanki. In September 2012 Groupe Ludendo, a toy retailer based in France with shops also located in Belgium, Spain and Switzerland, bought Hamleys for a reported £60 million.[2]

United Kingdom stores[edit]

Regent Street[edit]

Hamleys moved its flagship store from No. 200, Regent Street, where it established in 1881, to its current address at Nos. 188–196, Regent Street, in 1981, which is the largest toy shop in the world.

Hamleys' flagship store has seven floors covering 54,000 square feet (5,000 m2),[7] all devoted to playthings, with different categories of toy on each floor. In the late 1990s, Hamleys opened a specific Spice Girls department, dedicating their aisles to everything from Spice Girls stationery to Spice Girls dolls. The ground floor is traditionally for soft toys (including Steiff), and decked out with a diverse array of stuffed animals, from regular teddy bears to more exotic plushes such as turtles and dolphins, and enormous life-sized giraffes and elephants.

Other UK stores[edit]

Hamleys had a store in Sheffield towards the end of the late 1980s. Based in part of the old Robert Brothers department store that closed earlier in the 1980s, its address was Nos. 36–38, The Moor, Rockingham House. It closed after a few years due to high rates and lower-than-expected trade. Hamleys is also a holding company for several other toy companies in the United Kingdom. Most notably, Hamleys purchased The English Teddy Bear Company in 2004. Originally established by Dominic Richards, it failed to prove a success for Hamleys, and all eight stores were closed down within two years.

As a result of these large expansion failures under the previous management team, Hamleys most successful expansion efforts have been through running concession outlets at various UK airports. Hamleys run smaller stores at London Heathrow Airport, London Gatwick Airport and Manchester Airport. There is also a small store at London's St. Pancras railway station and at York Designer Outlet, North Yorkshire.

On 26 November 2009 Hamleys opened a shop in Glasgow. The 30,000-square-foot (2,800 m2) outlet was part of a £100 million extension and redevelopment of the St. Enoch Centre.[8]

There was also an outlet store at Great Western Outlet Village in Swindon, offering a more limited range of products. The store was closed in February 2010.

On 15 November 2012 Hamleys opened a shop in Cardiff. The store is located in the St. David's Shopping Centre, and is 13,000-square-foot (1,200 m2).

On 28 November 2013 a Hamleys was opened in the Trafford Centre, near Eccles in Greater Manchester.

Global stores[edit]

A Hamleys store in the shopping mall Emporia in Malmö, Sweden.

In 1987 Hamleys' second store was opened in New York City, however it was closed less than 12 months later.[9]

Hamleys' European footprint existed in Denmark (three small stores) and, since October 2008, the Republic of Ireland, when it opened a 3,250-square-metre (35,000 sq ft) store in Pembroke Avenue, located adjacent to the Town Square in Dundrum, Dublin.[10][11][12] On 12 October 2012, a Hamleys store opened at Nacka in Stockholm, Sweden. On 19 September 2013, a Hamley store opened as part of Steen og Strøm department store in Oslo, Norway. In April 2014 the Hamleys Denmark toy chain closed all four of its Danish locations when its Nordic parent company, Kids Retails, filed for bankruptcy.[13]

Hamleys opened its first store outside Europe in Amman, Jordan, on 18 June 2008. The three-storey store on Mecca Street is run by the group's franchisee Jordan Centre.[14] A Dubai franchise opened with two stores on 4 November 2008.[15]

The first store in Asia was opened in Mumbai, India, on 9 April 2010.[7] The 22,000-square-foot (2,000 m2) store is located in an upmarket shopping district in India's financial capital. A second store in India is located in the city of Chennai at the Express Avenue Mall. The 11,000 sq ft store has a London bus that customers can walk up through. It now has ten stores in India, including two stores in Delhi, Ahmedabad, Bangalore, two stores in Mumbai, Pune and Chandigarh.[16] Hamleys' opened a store in the Saudi capital Riyadh on 26 January 2012. The 2,100 sq m shop is located in the Panorama mall at Takhassusi Street's intersection with Prince Mohammed Road.[17]

In 2012 Hamleys opened its first store in Russia. It now operates two in Moscow, one in Saint-Petersburg and one in Krasnodar.[18]

In 2013, Hamleys announced plans to open 20 stores across India in collaboration with Reliance Brands Ltd..[19] The company also announced that a store would open in the One Utama Shopping Mall in Kuala Lumpur, in November 2013, the first in south-east Asia.

Website[edit]

In the 1990s Hamleys had two websites, one for the UK which did not sell anything, and a US version[20] with a basic inventory. This changed in 1999 with the launch of hamleys.com. The site offered worldwide shipping and focused on user experience, customer service and the sale of traditional products and collectables.[20] The chief executive of Hamleys told Marketing Magazine "I do not want to become embroiled with the likes of Toys 'R'Us, Toyzone and eToys, which are fighting on price alone and will end up making next to no margin".[21]

In 2006 a glitch on the website allowed customers could claim a 60% discount on any product.[22][23]

Econsultancy critiqued the site for its basic approach in 2013, and felt that it "doesn't do a lot to represent the brand, it fact it may even detract from it".[24]

See also[edit]

References[edit]

  1. ^ William Hartston (10 September 1997), "Pedantry", The Independent, retrieved 2009-04-08 
  2. ^ a b "Hamleys toy chain sold to French firm Groupe Ludendo". BBC News Online. 17 September 2012. Retrieved 17 September 2012. 
  3. ^ Peter Matthews, Michelle Dunkley McCarthy (1994). The Guinness Book of Records 1994. Facts on File. p. 134. 
  4. ^ Donald McFarlan, Norris McWhirter (1990). The Guinness Book of Records 1991. Guinness. p. 135. 
  5. ^ a b c http://news.bbc.co.uk/local/london/hi/people_and_places/history/newsid_8510000/8510277.stm
  6. ^ History - once upon a time a boy dreamed of owning a toy shop, Hamleys, retrieved 2009-08-04 
  7. ^ a b "UK toy retailer Hamleys opens first store in India". NDTV. 2010-04-08. Retrieved 2010-04-08. 
  8. ^ Garavelli, Dani. "London toy shop Hamleys opens its doors in the St Enoch Centre, Glasgow, today.". The Scotsman. 26 Nov 2009
  9. ^ "Hamleys returning to York after 17 years", The Press (York) (Newsquest Media Group), 18 October 2005, retrieved 2009-04-08 
  10. ^ Hamleys Toy Store Opens In Dublin, British Embassy in Ireland, retrieved 2009-04-08 [dead link]
  11. ^ http://www.dundrum.ie/pdf/FINAL_03%2006%202008_Hamley%27s%20Consumer%20Release.pdf
  12. ^ Fagan, Jack (4 June 2008), "€1 million rent for top toy store Hamleys in Dundrum", The Irish Times, retrieved 2009-04-08 
  13. ^ "Hamleys Denmark closes outlets following bankruptcy". cphpost. 2 April 2014. Retrieved 4 April 2014. 
  14. ^ Thompson, James (18 June 2008), "Hamleys opens first store overseas", The Independent, retrieved 2009-04-08 
  15. ^ Roberts, Katie (4 November 2008), "Hamleys Dubai opens today", Toy News Online, retrieved 2009-04-08 
  16. ^ "Our Stores in India". 2013-07-17. Retrieved 2013-07-17. 
  17. ^ http://www.ameinfo.com/287948.html
  18. ^ http://www.hamleys.ru/
  19. ^ "Reliance Retail aims to have 20 Hamleys stores in next 3 yrs". 2013-02-03. Retrieved 2013-07-17. 
  20. ^ a b Doward, Jamie (21 November 1999). "Accountant's plan to make fun of Hamleys Once a Virgin high-flier, Simon Burke now has a British institution as his play thing". The Observer. Retrieved 8 April 2014. 
  21. ^ "Hamleys revamp aims at US", Marketing Magazine, 15 December 1999, retrieved 7 April 2014 
  22. ^ "Net Vikings pillage Hamleys website Voucher scheme error provokes festive carnage". theregister.co.uk. 19 December 2006. Retrieved 7 April 2014. 
  23. ^ "Hamleys website suffers web glitch - offers toys 60% below true price". computer weekly. 19 December 2006. Retrieved 7 April 2014. 
  24. ^ Charlton, G. "Why is Hamleys failing to make the most of ecommerce?". econsultancy.com. Retrieved 18 November 2013. 

External links[edit]

Coordinates: 51°30′46″N 0°08′25″W / 51.5128°N 0.1402°W / 51.5128; -0.1402