Harry Gordon Selfridge
|Harry Gordon Selfridge|
Harry Gordon Selfridge circa 1910
|Born||Harry Gordon Selfridge, Sr.
11 January 1858
Ripon, Wisconsin, United States
|Died||8 May 1947
Putney, London, England, United Kingdom
Cause of death
|St Mark's Churchyard, Highcliffe|
|Known for||Founder of Selfridges|
|Spouse(s)||Rose Buckingham (m. 1890; wid. 1918)|
Harry Gordon Selfridge, Sr. (11 January 1858 – 8 May 1947) was an American-born British retail magnate who founded the London-based department store Selfridges. His 30-year leadership of Selfridges led to his becoming one of the most respected and wealthy retail magnates in the United Kingdom.
Born in Ripon, Wisconsin, Selfridge delivered newspapers and left school at 14 when he found work at a bank in Jackson, Michigan. After another series of jobs, Selfridge found a position at Marshall Field's in Chicago, where he stayed for the next 25 years. In 1890 he married Rose Buckingham of the prominent Chicago Buckingham family.
In 1906, following a trip to London, Selfridge invested £400,000 in his own department store in what was then the unfashionable western end of Oxford Street. The new store opened to the public on 15 March 1909 and Selfridge remained chairman until he retired in 1941. In later life, Selfridge lost most of his fortune.
Selfridge was born in Ripon, Wisconsin, on 11 January 1858, one of three boys. Within months of his birth the family moved to Jackson, Michigan, as his father had acquired the town's general store. At the outbreak of the American Civil War, his father Robert Oliver Selfridge joined the Union Army. Rising to the rank of major, although he had been honorably discharged, he chose not to return home after the war ended.
This left his wife Lois to bring up three young boys. Selfridge’s two brothers died at a very young age shortly after the war ended, so Harry became his mother’s only child. She found work as a schoolteacher and struggled financially to support both of them. She supplemented her low income by painting greeting cards, and eventually became headmistress of Jackson High School. Selfridge and his mother enjoyed each other’s company and they were good friends; they lived together all their lives.
At the age of 10, Selfridge began to contribute to the family income by delivering newspapers. Aged 12, he started working at the Leonard Field's dry-goods store. This allowed him to fund the creation of a boys' monthly magazine with schoolfriend Peter Loomis, making money from the advertising carried within.
Selfridge left school at 14 and found work at a bank in Jackson. After failing his entrance examinations to the United States Naval Academy in Annapolis, Maryland, Selfridge became a bookkeeper at the local furniture factory of Gilbert, Ransom & Knapp. However, the company closed down four months later, and Selfridge moved to Grand Rapids to work in the insurance industry.
In 1876, his ex-employer, Leonard Field, agreed to write Selfridge a letter of introduction to Marshall Field in Chicago, who was a senior partner in Field, Leiter & Company, one of the most successful stores in the city (which became Marshall Field and Company, later bought by Macy's). Initially employed as a stock boy in the wholesale department, over the following 25 years, Selfridge worked his way up the commercial ladder. He was eventually appointed a junior partner, married Rosalie Buckingham (of the prominent Chicago Buckinghams) and amassed a considerable personal fortune.
After their marriage, the couple lived for some time with Rose's mother on Rush Street in Chicago. They later moved to their own house on Lake Shore Drive. The Selfridges also built an imposing mansion called Harrose Hall in mock Tudor style on Lake Geneva, complete with large greenhouses and extensive rose gardens. Over the next decade the couple had four children – Rosalie born in 1893, Violette in 1897, Gordon in 1900 and Beatrice in 1901. Throughout their married life, Harry's mother, Lois, lived with the family.
While at Marshall Field, Selfridge was the first to promote Christmas sales with the phrase "Only _____ Shopping Days Until Christmas", a catchphrase that was quickly picked up by retailers in other markets. Either he or Marshall Field is also credited with popularizing the phrase "The customer is always right." Later Hotelier César Ritz advertised in 1908, "Le client n'a jamais tort" ("The customer is never wrong"). John Wanamaker also took note of the advertising, and was soon using that phrase in promoting his Philadelphia-based department store chain.
In 1904, Harry opened his own department store called Harry G. Selfridge and Co. in Chicago. However, after only two months he sold the store at a profit to Carson, Pirie and Co. He then decided to retire and for the next two years pottered around his properties, mainly Harrose Hall. He also bought a steam yacht, which he rarely used, and played golf.
In 1906, when Selfridge travelled to the London on holiday with his wife, he noticed that while the city was a leader in all aspects of culture and commerce, its stores could not rival Field's in Chicago or the great galleries of Parisian department stores. Recognizing a gap in the market, Selfridge, who had become bored with his retirement, decided to invest £400,000 in a new department store of his own, locating it in what was then the unfashionable western end of Oxford Street but which was opposite an entrance to the Bond Street tube station. The new store opened to the public on March 15, 1909, setting new standards for the retailing business.
Selfridge promoted the radical notion of shopping for pleasure rather than necessity. The store was extensively promoted through paid advertising. The shop floors were structured so that goods could be made more accessible to customers. There were elegant restaurants with modest prices, a library, reading and writing rooms, special reception rooms for French, German, American and "Colonial" customers, a First Aid Room, and a Silence Room, with soft lights, deep chairs, and double-glazing, all intended to keep customers in the store as long as possible. Staff members were taught to be on hand to assist customers, but not too aggressively, and to sell the merchandise. Oliver Lyttleton observed that, when one called on Selfridge, he would have nothing on his desk except one's letter, smoothed and ironed.
Selfridge also managed to obtain from the GPO the privilege of having the number "1" as its own phone number, so anybody had to just ask the operator for Gerrard 1 to be connected to Selfridge's operators. In 1909, Selfridge proposed a subway link to Bond Street station; however, contemporary opposition quashed the idea.
Selfridge's prospered well during World War I and up to the mid-1930s. The Great Depression was already taking its toll on Selfridge’s retail business and his lavish spending had run up a £150,000 debt to his store. He became a British subject in 1937 and, by 1940 he owed £250,000 in taxes and was in debt to the bank. The Selfridges board forced him out in 1941. In 1951 the original Oxford Street Selfridges was acquired by the Liverpool-based Lewis's chain of department stores, which was in turn taken over in 1965 by the Sears Group owned by Charles Clore. Expanded under the Sears group to include branches in Manchester and Birmingham, in 2003 the chain was acquired by Canada's Galen Weston for £598 million.
In 1890, Selfridge married Rosalie "Rose" Buckingham of the prominent Buckingham family of Chicago. Her father was Benjamin Hale Buckingham, who was a member of a very successful family business established by her grandfather, Alvah Buckingham. A 30-year-old successful property developer, she had inherited money and expertise from her family. Rose had purchased land in Harper Ave, Hyde Park, Chicago and built 42 villas and artists cottages within a landscaped environment. The couple had four children, three girls and a boy.
At the height of his success, Selfridge leased Highcliffe Castle in Hampshire (now Dorset), from Major General Edward James Montagu-Stuart-Wortley. In addition, he purchased Hengistbury Head, a mile-long promontory on England's southern coast, where he planned to build a magnificent castle; these plans never got off the drawing board, however, and in 1930 the Head was put up for sale. Although only a tenant at Highcliffe, he set about fitting modern bathrooms, installing steam central heating and building and equipping a modern kitchen. During World War I, Rose opened a tented retreat called the Mrs Gordon Selfridge Convalescent Camp for American Soldiers on the castle grounds. Selfridge gave up the lease in 1922.
Selfridge's wife Rose died during the influenza pandemic of 1918; his mother died in 1924. As a widower, Selfridge had numerous liaisons, including those with the celebrated Dolly Sisters and the divorcée Syrie Barnardo Wellcome, who would later become better known as the decorator Syrie Maugham. He also began and maintained a busy social life and entertained lavishly at his home in Lansdowne House located at 9 Fitzmaurice Place, in Berkeley Square. Today, there is a blue plaque noting that Gordon Selfridge lived there from 1921 to 1929.
Later years and death
During the years of the Great Depression, Selfridge's fortune rapidly declined and then disappeared — a situation not helped by his continuous free-spending ways. He gambled frequently and often lost. He also spent money on the various showgirls. In 1941, he was forced out of Selfridges. On a reduced pension, he retired, aged 83, to a rented two-bedroom flat with one of his daughters.
On 8 May 1947, Harry Gordon Selfridge died of bronchial pneumonia at his home in Putney, south-west London, aged 89. At the time of his death, Selfridge was destitute. His funeral was held on May 12 at St. Mark's church in Highcliffe after which he was buried in St Mark's Churchyard next to his wife and his mother.
Selfridge wrote a book, The Romance of Commerce, published by John Lane-The Bodley Head, in 1918, but actually written several years prior. In it, he has chapters on ancient commerce, China, Greece, Venice, Lorenzo de' Medici, the Fuggers, the Hanseatic League, fairs, guilds, early British commerce, trade and the Tudors, the East India Company, north England’s merchants, the growth of trade, trade and the aristocracy, Hudson’s Bay Company, Japan, and representative businesses of the 20th century.
Among the more popular quotations attributed to Selfridge:
- "People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice."
- "The boss drives his men; the leader coaches them."
- "The boss depends upon authority, the leader on goodwill."
- "The boss inspires fear; the leader inspires enthusiasm."
- "The boss says 'I'; the leader, 'we'."
- "The boss fixes the blame for the breakdown; the leader fixes the breakdown."
- "The boss knows how it is done; the leader shows how."
- "The boss says 'Go'; the leader says 'Let's go!'"
- "The customer is always right."
- "Selfridge Dies; Ripon Lad Who Jolted Empire". The Milwaukee Sentinel. 9 May 1947. p. 5. Retrieved 21 March 2014.
- "Harry Gordon Selfridge". Encyclopedia Britannica. Retrieved 6 August 2013.
- "Find A Grave: Harry Gordon Selfridge". Retrieved 21 July 2013.
- The Yankee Who Taught Britishers That 'the Customer Is Always Right', Milwaukee Journal, 7 September 1932,
- "Selfridges 'Our Heritage'". Retrieved 1 June 2013.
- 'Shopping, Seduction and Mr Selfridge' by Lindy Woodhead, on BBC Radio 4,
- Online reference Woodhead, Lindy 2010 "Shopping Seduction and Mr Selfridge", pp. 13–14.
- Lindy Woodhead, 2012 “Shopping, Seduction and Mr. Selfridge”, Profile Books Ltd., London: 2012, pp. 45 and 61.
- Woodhead 2012, p. 58.
- About the author... "The customer is always right". Phrases.org.uk. Retrieved 2014-01-15.
- The Life of CÉSAR RITZ[dead link]
- Twyman, Robert W., 1954 “History of Marshall Field and Co., 1852-1906”, p. 164
- Lindy Woodhead, 2012 “Shopping, Seduction and Mr. Selfridge”, Profile Books Ltd., London: 2012, p. 71.
- J.A.Gere and John Sparrow (ed.), Geoffrey Madan's Notebooks, Oxford University Press, 1981
- Original data: British phone books 1880-1984 from the collection held by BT Archives. Images reproduced by courtesy of BT Archives, London, England.
- Metz, Nina (28 March 2013). "'Mr. Selfridge': The man who invented retail therapy". Chicago Tribune. Retrieved 21 March 2014.
- Richard Davenport-Hines (2004). "Clore, Sir Charles (1904–1979)". Oxford Dictionary of National Biography. Oxford University Press.subscription required
- "Land Securities – Retail – Birmingham, Bull Ring". PropertyMall.com. 18 February 2000. Retrieved 2012-02-21.
- "Selfridges UK expansion capped". BBC News. 28 October 2003. Retrieved 2012-02-12.
- "The ancestors of Ebenezer Buckingham, who was born in 1748, and of his descendents". Open Library website. p. 182. Retrieved 1 June 2013.
- "Ohio, the future great state, her manufacturers". Open Library website. p. 234. Retrieved 1 June 2013.
- Lindy Woodhead, 2012 "Shopping, Seduction and Mr Selfridge", Profile Books Ltd, London: 2012, p. 43.
- Woodhead, Lindy 2010 "Shopping Seduction and Mr Selfridge", p. 146
- "Harry Gordon Selfridge - Fitzmaurice Place, London, UK". Blue Plaques on Waymarketing website. 27 November 2011. Retrieved 4 June 2013.
- Phillips, Martin (3 March 2012). "Shopping, seduction, gambling... the rise and fall of Harry Selfridge". The Sun. Retrieved 6 August 2013.
- "Selfridge Dies, Noted Merchant". The Glasgow. 8 May 1947. p. 5-B. Retrieved 21 March 2014.
- "Pioneer Of Modern Stores: Mr. Gordon Selfridge". The Miami News. 9 May 1947. p. 6. Retrieved 21 March 2014.
- "Selfridge Rites Set". Spokane Daily Chronicle. 9 May 1947. p. 11. Retrieved 21 March 2014.
- Sam Webb (10 February 2013). "The forgotten grave of Mr Selfridge: Tombstone to mark burial place of famous shop owner left in a dilapidated and sorry state". Daily Mail UK online website. Retrieved 4 June 2013.
- Oliver Selfridge, The Daily Telegraph, 22 December 2008. Retrieved 11 March 2013
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